They said to try again Wednesday and send a copy of my bank statement, they say it was sent 31 December but there is no £130 in the in columnIt doesnt look like it.
I can only see a whitehatgaming, who looks to be involved in just the content side of things
https://www.casinomeister.com/forums/members/whitehatgaming.33114/
And an affiliate manager for Hello casino.
I take it live chat is useless
Can you go onto your account history and click 'Accepted withdrawals' - If it is not showing there I think you may have come across the same problem I had with their 'Cyber Club' casino a couple of years ago (can't recall exact when but remember it well)
There is, from time to time a problem with the payment processes and certain withdrawal methods (usually bank transfer via IBAN (account number / sort code) and/or Swift (another bank transfer method)
My w/d was processed their end (as they say is the case with your IIRC?) yet it wouldn't reach my bank, they tried (and failed) 2-3 times (comp'ed each time which was an added bonus lol)
I then went onto solve the problem for them, suggested I deposited again (minimum amount allowed) but via a different payment method, thus triggering a different withdrawal option.
At first they said no but after admitting defeat that the BT was not going to work they agreed and I was paid straight out to my Skrill account.
I think that is what has happened here, AFAIK they do not have a rep and are 100% not accredited, however until my total ban (for winning too much, yes seriously) they always paid out my wins from every site across their network, G' Day being my most played and most withdrawn from.
Yeah,it's definitely not the casino but a processor or banking issue as Jono said. I know from experience that the screenie you've posted there means they HAVE paid you, and quite quickly.
Just checked my account still nothing added today, I will never be playing at this group of casinos again.
I have sent them a bank statement but i have no transactions dated 30/12/17, 31/12/17 or 1/1/18 as this was bank holiday so it looks like I am omitting these dates when I send the statements.It won't until you sort it out via their accounts / payment team as I described last night.
It is currently in 'cyber space' and I'm 90% confident stuck in the payment processor somewhere.
Send them a full bank statement (jpeg or pdf) explaining your issue and next time use Skrill lol.
They have confirmed they will now investigate and this could take up to 7 working daysIf it is a downloaded .pdf then they (or at least I'd hope) should be able to see its a full genuine statement and nothing has been omitted. Send them a photo in .jpg form also as a back up.
I'd firstly contact G' Day in an email with the statements attached, marked for management or finance team.
I too bank with Halifax and can't see the point in contacting them as our online banking does pretty much everything we need and we can get full statements etc going back months.
That being said a quick call to telephone banking wouldn't hurt, just to confirm their aren't any funds on hold or pending clearance etc.
You could then also include the fact that you have done this / had it confirmed etc in your e-mail to G' Day management. (maybe with a 'back up' from Halifax if you explain your situation to them and ask them to confirm their findings via email to yourself)
Sounds like BS to me Steve, at least, if it was a debit card from the same bank account; it shouldn't matter about an expired or cancelled card when it comes to deposits into your bank. That was how it was explained to me by my bank, when I broached the issue.Interesting Gday say the withdraw was sent to my old card
Interesting Gday say the withdraw was sent to my old card which had a expiry date of 2014, now this card obviously is 4 years old and was not active as I deposited before I won this money.
Instead of withdrawing it to my current card they have put the money back in my casino account and now I have had to withdraw again and wait for the reverse period to expire.
When I withdrew this time there was only one card option available so how it went to my old card and was not bounced back is beyond me.
You are right, Daz, thanks for clearing that up, I usually get paid back to bank in 3 days.They've had an error, nothing more and it seems they've received the payment back from the intermediary now as your bank can't allocate it, hence them re-applying it to your casino account. Your withdraw will now go in your bank safely and you'll be OK thereafter. If the card had expired in the last 6 months (I'm not sure about the cut-off time but IIRC it's 6 months) it would have still gone back to your current account OK, but years old is no good.
Have you been paid yet, Steve?They have confirmed they will now investigate and this could take up to 7 working days
Yes I got paid out yesterday thanks to everyone who helpedHave you been paid yet, Steve?