G'day Casino have not paid me

steveh35

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I requested a withdraw on 31 December 2017 and this has still not arrived in my bank.

Does this casino have a rep?
 

steveh35

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Location
doncaster

Jono777

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Can you go onto your account history and click 'Accepted withdrawals' - If it is not showing there I think you may have come across the same problem I had with their 'Cyber Club' casino a couple of years ago (can't recall exact when but remember it well)

There is, from time to time a problem with the payment processes and certain withdrawal methods (usually bank transfer via IBAN (account number / sort code) and/or Swift (another bank transfer method)

My w/d was processed their end (as they say is the case with your IIRC?) yet it wouldn't reach my bank, they tried (and failed) 2-3 times (comp'ed each time which was an added bonus lol)

I then went onto solve the problem for them, suggested I deposited again (minimum amount allowed) but via a different payment method, thus triggering a different withdrawal option.

At first they said no but after admitting defeat that the BT was not going to work they agreed and I was paid straight out to my Skrill account.

I think that is what has happened here, AFAIK they do not have a rep and are 100% not accredited, however until my total ban (for winning too much, yes seriously) they always paid out my wins from every site across their network, G' Day being my most played and most withdrawn from.
 

steveh35

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Joined
Aug 25, 2010
Location
doncaster
Can you go onto your account history and click 'Accepted withdrawals' - If it is not showing there I think you may have come across the same problem I had with their 'Cyber Club' casino a couple of years ago (can't recall exact when but remember it well)

There is, from time to time a problem with the payment processes and certain withdrawal methods (usually bank transfer via IBAN (account number / sort code) and/or Swift (another bank transfer method)

My w/d was processed their end (as they say is the case with your IIRC?) yet it wouldn't reach my bank, they tried (and failed) 2-3 times (comp'ed each time which was an added bonus lol)

I then went onto solve the problem for them, suggested I deposited again (minimum amount allowed) but via a different payment method, thus triggering a different withdrawal option.

At first they said no but after admitting defeat that the BT was not going to work they agreed and I was paid straight out to my Skrill account.

I think that is what has happened here, AFAIK they do not have a rep and are 100% not accredited, however until my total ban (for winning too much, yes seriously) they always paid out my wins from every site across their network, G' Day being my most played and most withdrawn from.
gday.jpg
 

dunover

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Jono777

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Right, mystery time then....

When I had the problem I described above, nothing showed here for me, it was a total blank (that doesn't mean it hasn't happened, still think I'm right lol)

That being said, when a withdrawal shows under the 'accepted' tab it has defo- 100% been processed their end, this I am VERY confident and sure of.

I'd ask support (via email than frustrating as hell live help) to forward this to their accounts / finance department and maybe also (in the email) suggest what I mentioned above (the bank transfer fail thing)
 

steveh35

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Aug 25, 2010
Location
doncaster
Yeah,it's definitely not the casino but a processor or banking issue as Jono said. I know from experience that the screenie you've posted there means they HAVE paid you, and quite quickly.
bank.jpg

As you can see there is nothing in the in column for the dates around 31 Dec
 

steveh35

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Aug 25, 2010
Location
doncaster
I have sent Gday casino a full screen of my bank statement from 29/12/17 to today in an email, they are now saying they want a statement dated 31/12/17 in order to pass it to the banking department and they won't forward my request on until I send one.

Any ideas what I should do now?

As the 31/12 was a Sunday I have no bank statement with that date on as obviously no processes take place at the weekend or bank holiday.
 

steveh35

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Aug 25, 2010
Location
doncaster
Just checked my account still nothing added today, I will never be playing at this group of casinos again.
 

Jono777

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Just checked my account still nothing added today, I will never be playing at this group of casinos again.

It won't until you sort it out via their accounts / payment team as I described last night.

It is currently in 'cyber space' and I'm 90% confident stuck in the payment processor somewhere.

Send them a full bank statement (jpeg or pdf) explaining your issue and next time use Skrill lol.
 

steveh35

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Aug 25, 2010
Location
doncaster
It won't until you sort it out via their accounts / payment team as I described last night.

It is currently in 'cyber space' and I'm 90% confident stuck in the payment processor somewhere.

Send them a full bank statement (jpeg or pdf) explaining your issue and next time use Skrill lol.
I have sent them a bank statement but i have no transactions dated 30/12/17, 31/12/17 or 1/1/18 as this was bank holiday so it looks like I am omitting these dates when I send the statements.

They are refusing to pass it to the accounts team.

Should I be contacting Gday or Halifax bank?
 

Jono777

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If it is a downloaded .pdf then they (or at least I'd hope) should be able to see its a full genuine statement and nothing has been omitted. Send them a photo in .jpg form also as a back up.

I'd firstly contact G' Day in an email with the statements attached, marked for management or finance team.

I too bank with Halifax and can't see the point in contacting them as our online banking does pretty much everything we need and we can get full statements etc going back months.

That being said a quick call to telephone banking wouldn't hurt, just to confirm their aren't any funds on hold or pending clearance etc.

You could then also include the fact that you have done this / had it confirmed etc in your e-mail to G' Day management. (maybe with a 'back up' from Halifax if you explain your situation to them and ask them to confirm their findings via email to yourself)
 

steveh35

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Aug 25, 2010
Location
doncaster
If it is a downloaded .pdf then they (or at least I'd hope) should be able to see its a full genuine statement and nothing has been omitted. Send them a photo in .jpg form also as a back up.

I'd firstly contact G' Day in an email with the statements attached, marked for management or finance team.

I too bank with Halifax and can't see the point in contacting them as our online banking does pretty much everything we need and we can get full statements etc going back months.

That being said a quick call to telephone banking wouldn't hurt, just to confirm their aren't any funds on hold or pending clearance etc.

You could then also include the fact that you have done this / had it confirmed etc in your e-mail to G' Day management. (maybe with a 'back up' from Halifax if you explain your situation to them and ask them to confirm their findings via email to yourself)
They have confirmed they will now investigate and this could take up to 7 working days
 

steveh35

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Aug 25, 2010
Location
doncaster
Interesting Gday say the withdraw was sent to my old card which had a expiry date of 2014, now this card obviously is 4 years old and was not active as I deposited before I won this money.

Instead of withdrawing it to my current card they have put the money back in my casino account and now I have had to withdraw again and wait for the reverse period to expire.

When I withdrew this time there was only one card option available so how it went to my old card and was not bounced back is beyond me.
 

ed skull murphy

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Interesting Gday say the withdraw was sent to my old card
Sounds like BS to me Steve, at least, if it was a debit card from the same bank account; it shouldn't matter about an expired or cancelled card when it comes to deposits into your bank. That was how it was explained to me by my bank, when I broached the issue.

Probably just delaying tactics.
 

Jono777

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For all their sins, these lot ARE good payers.

They have some strange business ethics and won't give anything away on chat but they do pay.

Edit: Just re-read this and had to add this. I mean won't really tell you anything, give any info away, NOT referring to freebie hunting lol :p
 
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dunover

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Interesting Gday say the withdraw was sent to my old card which had a expiry date of 2014, now this card obviously is 4 years old and was not active as I deposited before I won this money.

Instead of withdrawing it to my current card they have put the money back in my casino account and now I have had to withdraw again and wait for the reverse period to expire.

When I withdrew this time there was only one card option available so how it went to my old card and was not bounced back is beyond me.


They've had an error, nothing more and it seems they've received the payment back from the intermediary now as your bank can't allocate it, hence them re-applying it to your casino account. Your withdraw will now go in your bank safely and you'll be OK thereafter. If the card had expired in the last 6 months (I'm not sure about the cut-off time but IIRC it's 6 months) it would have still gone back to your current account OK, but years old is no good.
 

ed skull murphy

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They've had an error, nothing more and it seems they've received the payment back from the intermediary now as your bank can't allocate it, hence them re-applying it to your casino account. Your withdraw will now go in your bank safely and you'll be OK thereafter. If the card had expired in the last 6 months (I'm not sure about the cut-off time but IIRC it's 6 months) it would have still gone back to your current account OK, but years old is no good.
You are right, Daz, thanks for clearing that up, I usually get paid back to bank in 3 days.

But it has taken them a long time for them to realise this error, I guess that's a reflection on the archaic banking system that we enjoy so much. :)
 
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