- Joined
- Aug 3, 2020
- Location
- Birmingham
Hi Everyone,
My partner signed up to this casino mrq.com and as she normally does fully verified her account first. she sent her passport and bank statements so they knew exactly who she was. she deposited with no issues even got 2 withdrawals from them. she then deposited more money and won more, she wakes up the next morning to find her account blocked and they are stating she is a member of gamstop. she has not signed up to gamstop so have no idea why they have done this. They are now stating she is not allowed the winnings and they will NOT refund the deposits. SO TO MAKE THIS CLEAR TO EVERYONE. SHE HAS A FULLY VERIFIED ACCOUNT SHE DEPOSITED THOUSANDS AND WON THOUSANDS AND THE CASINO IS STATING SHE CANT HAVE ANY OF IT.
They just replied asking for HER to email gamstop and get information from them when she has no idea how or what to get because she dont use the service.
When she signs in to my account it says her deposits are being refunded however via email it's a different story.
Please can someone help me and tell me what i need to do to sort this for her
See Related Threads:
My partner signed up to this casino mrq.com and as she normally does fully verified her account first. she sent her passport and bank statements so they knew exactly who she was. she deposited with no issues even got 2 withdrawals from them. she then deposited more money and won more, she wakes up the next morning to find her account blocked and they are stating she is a member of gamstop. she has not signed up to gamstop so have no idea why they have done this. They are now stating she is not allowed the winnings and they will NOT refund the deposits. SO TO MAKE THIS CLEAR TO EVERYONE. SHE HAS A FULLY VERIFIED ACCOUNT SHE DEPOSITED THOUSANDS AND WON THOUSANDS AND THE CASINO IS STATING SHE CANT HAVE ANY OF IT.
They just replied asking for HER to email gamstop and get information from them when she has no idea how or what to get because she dont use the service.
When she signs in to my account it says her deposits are being refunded however via email it's a different story.
Please can someone help me and tell me what i need to do to sort this for her
See Related Threads:
Last edited by a moderator: