Gamstop - Self Exclusion Lift

Lameloball

Newbie member
Joined
Apr 2, 2021
Location
London
Hi - I am new to the forum, so apologies if this is misplaced. My SE is due to finish in a months time. I know that is my obligation to contact Gamstop and inform them of my cancellation. The question that I have is , does the restriction get lifted immediately? Can operators refuse to reactivate my accounts on the basis that I used to use Gamstop?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
On the day you lift the exclusion u have a 24 hr cool off also if its due on the weekend or a bank holiday it won't be lift until x1 the next working day.
As for casinos prepare to be royally fucked about some will re open and some won't the likes of gamesys and coral brands and 32 red including unibet not even with assistance from the rep.
Good luck
 

Lameloball

Newbie member
Joined
Apr 2, 2021
Location
London
On the day you lift the exclusion u have a 24 hr cool off also if its due on the weekend or a bank holiday it won't be lift until x1 the next working day.
As for casinos prepare to be royally fucked about some will re open and some won't the likes of gamesys and coral brands and 32 red including unibet not even with assistance from the rep.
Good luck

Thanks. Why will they not reopen? Is it because i previously excluded or is it because they will have their own cooling off period which will need to be observed?

Also - If my name surname changes by then does this bypass any future checks?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
Thanks. Why will they not reopen? Is it because i previously excluded or is it because they will have their own cooling off period which will need to be observed?

Also - If my name surname changes by then does this bypass any future checks?
Its down to the casinos who they want to use their services they obviously think x gamstopers ain't worth the hassle.
I wouldn't play on any casino with a change of surname who won't lift your self exclusion it's a sure way to get any winnings voided pending you passed the initial verification that is..
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
I think the issue with some casinos reopening after GamStop is more a technical issue rather than a moral one.

When a player self excludes, there is a clear date showing the end of the exclusion as the player chooses the time frame.

With Gamstop, all a casino gets is a yes/no response when we ping their API - no end date so the end date is set as 2199 or whatever. At this point the account is locked, so the player can’t log in for the GamStop API call to happen again.

I know a solution was being worked on at my previous job but not sure it was a priority given the low volumes. Not sure how it would technically work at BGO, but I would expect the process to involve a responsible gaming interaction and operator limits set to prevent any over spend.

Mark
 

Lameloball

Newbie member
Joined
Apr 2, 2021
Location
London
I think the issue with some casinos reopening after GamStop is more a technical issue rather than a moral one.

When a player self excludes, there is a clear date showing the end of the exclusion as the player chooses the time frame.

With Gamstop, all a casino gets is a yes/no response when we ping their API - no end date so the end date is set as 2199 or whatever. At this point the account is locked, so the player can’t log in for the GamStop API call to happen again.

I know a solution was being worked on at my previous job but not sure it was a priority given the low volumes. Not sure how it would technically work at BGO, but I would expect the process to involve a responsible gaming interaction and operator limits set to prevent any over spend.

Mark


So I was told that when Gamstop expires. The punter has to contact Gamstop who then actively restricts the block after the cooling off period. As a consumer I would then contact the operators to ask them to reactivate. At this point the operator would ping the API and get a "NO value" right? So shouldn't be an issue. I suppose the issue is Moral if as to what Irish Ranger says is if Casino's treat Ex Gamstoper like companies treat ex-convicts and refuses service? Also - does GAMSTOP ever expire on an account like say after 6 years....?
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
So I was told that when Gamstop expires. The punter has to contact Gamstop who then actively restricts the block after the cooling off period. As a consumer I would then contact the operators to ask them to reactivate. At this point the operator would ping the API and get a "NO value" right? So shouldn't be an issue. I suppose the issue is Moral if as to what Irish Ranger says is if Casino's treat Ex Gamstoper like companies treat ex-convicts and refuses service? Also - does GAMSTOP ever expire on an account like say after 6 years....?
I did ask gamesys after my exclusion would I ever be able to play on there sites again and the answer was basically a big no
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
Gamstop i think is a real grey area for many casinos.

Some people use Gamstop for reasons other than gambling problems but mainly for reason of gambling problems.

Some casinos will open it right away others never will.

Guess it comes down to all the Responsible Gambling rules. Way some casinos look at it is that if someone uses Gamstop they probably have a gambling problem. Even after exclusion has finished the casinos would look at it as that player had a problem. They might be okay now but once they start gambling again they could lose control. Once an addict always an addict and only clean till next fix. So with all the fines etc. i can see why casinos would refuse a player that had been on Gamstop even if they said it was for non gambling reasons they signed up.

After all i bet there are many players with problems that signed up to Gamstop and as soon as exclusion was over told the casinos they only signed up to have a break but did not have problems. Any addict would lie to be able to play again. As all the Gamstop users are showing by signing up to all these dodgy casinos that will take them . Any way to get a gamble they will.

And this post was not directed at the OP. Just a post saying why many casinos right or wrong will not touch a previously gamstopped player.
 

Mr_Slot5

Senior Member
Joined
May 6, 2019
Location
Cheshire
Gamstop i think is a real grey area for many casinos.

Some people use Gamstop for reasons other than gambling problems but mainly for reason of gambling problems.

Some casinos will open it right away others never will.

Guess it comes down to all the Responsible Gambling rules. Way some casinos look at it is that if someone uses Gamstop they probably have a gambling problem. Even after exclusion has finished the casinos would look at it as that player had a problem. They might be okay now but once they start gambling again they could lose control. Once an addict always an addict and only clean till next fix. So with all the fines etc. i can see why casinos would refuse a player that had been on Gamstop even if they said it was for non gambling reasons they signed up.

After all i bet there are many players with problems that signed up to Gamstop and as soon as exclusion was over told the casinos they only signed up to have a break but did not have problems. Any addict would lie to be able to play again. As all the Gamstop users are showing by signing up to all these dodgy casinos that will take them . Any way to get a gamble they will.

And this post was not directed at the OP. Just a post saying why many casinos right or wrong will not touch a previously gamstopped player.
The thing is, given players may have multiple gambling accounts, GAMSTOP is an easy way to take a 6 month break rather than going to each individual casino and manually setting a 6 month break.

Gambling is only an issue for people who cannot and will not accept there is an issue so I highly doubt those that have the self control to use GAMSTOP in the first place will be that reckless. It’s very easy to tar someone as a problem gambler, when in fact it may be far from the truth.

I’ve always maintained that it should be up to the player to recognise they have a problem and own it, take control of their own life. It really is for no one else to say. Once you take that right of self management from people you effectively become a nanny state. That’s not something any of us should be championing.
 

paul7388

Ueber Meister
MM
Joined
Jan 8, 2014
Location
glasgow scotland
The thing is, given players may have multiple gambling accounts, GAMSTOP is an easy way to take a 6 month break rather than going to each individual casino and manually setting a 6 month break.

Gambling is only an issue for people who cannot and will not accept there is an issue so I highly doubt those that have the self control to use GAMSTOP in the first place will be that reckless. It’s very easy to tar someone as a problem gambler, when in fact it may be far from the truth.

I’ve always maintained that it should be up to the player to recognise they have a problem and own it, take control of their own life. It really is for no one else to say.

I agree with you. But whole idea of it was mainly to help problem gamblers.

And from a casinos point of view if there is a chance someone was on gamstop because they were a problem gambler much safer to refuse them when they exit exclusion. Maybe not fair on people that just wanted a break but guess it is easier for casino not to take chances.
 

razor8

Potty mouthed Troll
Joined
Apr 3, 2021
Location
At home
I mean you don't have to be Einstein to realize that using Gamstop to "just take a 6 month break" from time to time can have some unintended consequences down the road. There might be casinos not willing to reopen accounts. That's just reality.
 

CasinoNinja

Senior Member
MM
Joined
Apr 27, 2017
Location
UK
My Gamesys accounts opened up fine.

However, he prepared to contact alot of casinos saying you are comfortable with your gambling before they open up again.
 

EkJR

Senior Member
MM
Joined
Feb 3, 2018
Location
Glasgow
I think the issue with some casinos reopening after GamStop is more a technical issue rather than a moral one.

When a player self excludes, there is a clear date showing the end of the exclusion as the player chooses the time frame.

With Gamstop, all a casino gets is a yes/no response when we ping their API - no end date so the end date is set as 2199 or whatever. At this point the account is locked, so the player can’t log in for the GamStop API call to happen again.

I know a solution was being worked on at my previous job but not sure it was a priority given the low volumes. Not sure how it would technically work at BGO, but I would expect the process to involve a responsible gaming interaction and operator limits set to prevent any over spend.

Mark
Completely agree with the above. It is definitely a technical issue rather than a business decision and I think even Gamstop are aware of this. I would think that opening a new account would be ok though as it would prompt the updated check. You may come under fire for a 'duplicate account' but that could be sorted out with most operators pretty quickly.
 
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