itsover2014
Full Member
- Joined
- Sep 28, 2014
- Location
- United Kingdom
Hi All
I have been playing a game at an accredited casino for a few months, that I have played elsewhere and quite enjoy. It has not been treating me well and I felt something seemed off with the payouts.
So this weekend I had a good look into it, to find out the top possible payout (multiple of stake) on the actual real money game is actually half of what is stated in the game rules, and half what it is elsewhere. It is also half of what is on the free play version as I played both to check.
The rules of the game, and the game itself are advertising a payout which is completely incorrect.
I immediately sent a complaint to the casino, and have received this as the response:
Hi
Thank you for your reply.
I am sorry to hear that you are disappointed with your games experience with the game. It is our game provider that supplies us with that game, we do not set the rules of the game it is the game provider that decides how the game will work. Unfortunately, can we not change the rules for this. You will have to contact our game provider and send a complaint to them. I am sorry about this but we can not do anything about the game.
You are most welcome to contact us again if you have any questions regarding this or something else in the future. Our support is open 24/7.
Best regards.
I am not in the least bit happy with this.
First off, they do not care, at all - they are really highly rated too.
Second off, they do not state how I would contact the provider, and the casino are the ones taking money from this game.
I will message the rep today, but I just wanted some opinions here about whether I am being over the top as I have been known to be..
I have been playing a game at an accredited casino for a few months, that I have played elsewhere and quite enjoy. It has not been treating me well and I felt something seemed off with the payouts.
So this weekend I had a good look into it, to find out the top possible payout (multiple of stake) on the actual real money game is actually half of what is stated in the game rules, and half what it is elsewhere. It is also half of what is on the free play version as I played both to check.
The rules of the game, and the game itself are advertising a payout which is completely incorrect.
I immediately sent a complaint to the casino, and have received this as the response:
Hi
Thank you for your reply.
I am sorry to hear that you are disappointed with your games experience with the game. It is our game provider that supplies us with that game, we do not set the rules of the game it is the game provider that decides how the game will work. Unfortunately, can we not change the rules for this. You will have to contact our game provider and send a complaint to them. I am sorry about this but we can not do anything about the game.
You are most welcome to contact us again if you have any questions regarding this or something else in the future. Our support is open 24/7.
Best regards.
I am not in the least bit happy with this.
First off, they do not care, at all - they are really highly rated too.
Second off, they do not state how I would contact the provider, and the casino are the ones taking money from this game.
I will message the rep today, but I just wanted some opinions here about whether I am being over the top as I have been known to be..