- Joined
- Apr 19, 2018
- Location
- Toronto, Canada
Just wondering if anyone has any experience with Red Rake errors.
I was playing the new Marco Polo game. I triggered 3 scatters (yin yang), the feature triggered and asked me to either pick bonus or free spins - I clicked free spins and got a malfunction error.
I contacted Casino support, gave them all pertinent information that they asked for. Red Rake has an excellent game history replay feature which clearly shows the error.
I was told that the technical team would review and I would have an answer in 24-48 hours. 72 hours later, I contacted them to ask if they had been able to resolve the issue.
The next day they responded, "please note that your winnings were credited to your player account and also the issue is now resolved". This sadly, is untrue.
This was only a 0.60 bonus and I really don't think it would be much money but I'm a bit pissed that they clearly didn't review the replay and have no desire to do so. So, I'm going to pursue this with them further until I get some sort of answer that satisfies my curiosity.
Has anyone ever had errors in RedRake games and were these errors ever resolved? I would hate to be playing a game like Mystic Mirror and playing 200+ spins to get the free spins and then have the same error occur with no chance of resolution
Thanks for reading long post
I was playing the new Marco Polo game. I triggered 3 scatters (yin yang), the feature triggered and asked me to either pick bonus or free spins - I clicked free spins and got a malfunction error.
I contacted Casino support, gave them all pertinent information that they asked for. Red Rake has an excellent game history replay feature which clearly shows the error.
I was told that the technical team would review and I would have an answer in 24-48 hours. 72 hours later, I contacted them to ask if they had been able to resolve the issue.
The next day they responded, "please note that your winnings were credited to your player account and also the issue is now resolved". This sadly, is untrue.
This was only a 0.60 bonus and I really don't think it would be much money but I'm a bit pissed that they clearly didn't review the replay and have no desire to do so. So, I'm going to pursue this with them further until I get some sort of answer that satisfies my curiosity.
Has anyone ever had errors in RedRake games and were these errors ever resolved? I would hate to be playing a game like Mystic Mirror and playing 200+ spins to get the free spins and then have the same error occur with no chance of resolution
Thanks for reading long post