Game Malfunction - Red Rake - Marco Polo

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
Just wondering if anyone has any experience with Red Rake errors.

I was playing the new Marco Polo game. I triggered 3 scatters (yin yang), the feature triggered and asked me to either pick bonus or free spins - I clicked free spins and got a malfunction error.

I contacted Casino support, gave them all pertinent information that they asked for. Red Rake has an excellent game history replay feature which clearly shows the error.

I was told that the technical team would review and I would have an answer in 24-48 hours. 72 hours later, I contacted them to ask if they had been able to resolve the issue.

The next day they responded, "please note that your winnings were credited to your player account and also the issue is now resolved". This sadly, is untrue.

This was only a 0.60 bonus and I really don't think it would be much money but I'm a bit pissed that they clearly didn't review the replay and have no desire to do so. So, I'm going to pursue this with them further until I get some sort of answer that satisfies my curiosity.

Has anyone ever had errors in RedRake games and were these errors ever resolved? I would hate to be playing a game like Mystic Mirror and playing 200+ spins to get the free spins and then have the same error occur with no chance of resolution :mad:

Thanks for reading long post ;)
 

helafast

Spinning in the Great White North
mm1
Joined
Apr 19, 2018
Location
Toronto, Canada
@smart_croatia The rep actually reached out to me in their own via PM

They said they were going to see what they could do and would be contacting the casino.

Hopefully there is a resolution, I was more mad that the casino really didn’t seem to care that this occurred. It’s not easy to get a RedRake bonus either lol
 

smart_croatia

Senior Member
PABnoaccred
Joined
Dec 12, 2017
Location
Croatia
@smart_croatia The rep actually reached out to me in their own via PM

They said they were going to see what they could do and would be contacting the casino.

Hopefully there is a resolution, I was more mad that the casino really didn’t seem to care that this occurred. It’s not easy to get a RedRake bonus either lol
nice of rep to help out, yeah i know its hard to trigger bonus, but i must say 10% of my mirror bonuses was bad other ones was form good to great, so i guess you cant preview bonus from replay
 

joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
I have the same problem. This game is seriously bugged. Trigger bonus on slotsmillion on this game, bonus bugged out. Reopens and bonus gone but shows in the replay.Just now triggered a bonus played 2 spins got a retrigger with 5 scatters , game bugs out again , bonus gone , slotsmillion is sorting it out , the other gameround does does not show in the redrake history so that even more weird cause the bonus played for 2 spins just fine , Netbet just gave the finger and said no screenshot= no bonus
I would like to come in contact with the rep of red rake gaming
 
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joerdj

Experienced Member
Joined
Apr 19, 2019
Location
Netherlands
Well netbet is not really helpful, problem is it not showing in my history , but my balance increased with the win from the future trigger with like 3 euro or something
The rep contacted me already , sent the required info. The slotsmillion round is still stuck so it might take some time ( this was almost 2 weeks ago )
 

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