Hi all,
I got 100 free spins on Egg-O-Matic at PlayHippo and happened to get a 400x pay bonus round! (50 free spins, was very exciting!).
I finished my free spins and it said I would be using real money from then on. True enough my balance was updated in the NetEnt client, but when I look at my balance under "My Account" in the casino it says "£0.00", and when I look at the bonus tab it says I don't have a bonus. PlayHippo don't have live chat, and I e-mailed them over an hour ago without a response.
I'm assuming that there is a wagering requirement attached to the free spins, and that the money is only playable in the NetEnt client but will move to the main casino balance when wagering has been met? Can anyone confirm this, and does anyone know what the WR is at PlayHippo?
Thanks!
(BTW - no live chat? What's with that?!)
I got 100 free spins on Egg-O-Matic at PlayHippo and happened to get a 400x pay bonus round! (50 free spins, was very exciting!).
I finished my free spins and it said I would be using real money from then on. True enough my balance was updated in the NetEnt client, but when I look at my balance under "My Account" in the casino it says "£0.00", and when I look at the bonus tab it says I don't have a bonus. PlayHippo don't have live chat, and I e-mailed them over an hour ago without a response.
I'm assuming that there is a wagering requirement attached to the free spins, and that the money is only playable in the NetEnt client but will move to the main casino balance when wagering has been met? Can anyone confirm this, and does anyone know what the WR is at PlayHippo?
Thanks!
(BTW - no live chat? What's with that?!)