Hey guys,
I joined FrankFred last year through Casinomeister as they are accredited and have now reached Platinum VIP level. My withdrawal of €10,000 has been pending 16 days now, in fact the money is still in my player account despite their accounts team mailing me to say they have sent it.
Live chat keep promising it is being sorted, an email at the weekend said once again it has been requested by accounts but I am being given the run around. They promised to send the money to my IBAN/SWIFT as it was too large to be returned to a debit card.
They have approved my passport, selfie with passport, bank statement, utility bill and carried out the usual money laundering checks. The most annoying thing about all this waiting is I missed out on putting a deposit down on a house in Malta. I've now had to travel to the UK again to get a loan from my parents which is embarrassing.
Anyhoo, as they are accredited here and have reps @Garn @Frank&Fred_REP I thought I would ask why they are taking so long.
These are the messages I've had over the past two weeks...
I joined FrankFred last year through Casinomeister as they are accredited and have now reached Platinum VIP level. My withdrawal of €10,000 has been pending 16 days now, in fact the money is still in my player account despite their accounts team mailing me to say they have sent it.
Live chat keep promising it is being sorted, an email at the weekend said once again it has been requested by accounts but I am being given the run around. They promised to send the money to my IBAN/SWIFT as it was too large to be returned to a debit card.
They have approved my passport, selfie with passport, bank statement, utility bill and carried out the usual money laundering checks. The most annoying thing about all this waiting is I missed out on putting a deposit down on a house in Malta. I've now had to travel to the UK again to get a loan from my parents which is embarrassing.
Anyhoo, as they are accredited here and have reps @Garn @Frank&Fred_REP I thought I would ask why they are taking so long.
These are the messages I've had over the past two weeks...