? For Fortune Lounge VPops

[RobWin]

Mr. VP Operations (Fortune Lounge), I would like to ask you a question that has been bugging me for years now regarding online casinos, and I have played at most of yours also.

My question is "Why is it that anytime someone deposits money at one of your casinos or any other online casino there is never an issue of ID or Documentation for you to take the money"?

.... but....when someone wants to cash out they have to supply all these different forms of ID... and most of the online casinos that I have had dealings with over the last nine years say that it is for the player protection issue, to make sure that they are paying the correct person....

....but my point is that if they were trully concerned about the player protection issue... how can they justify accepting any deposit without ID also ?

Your answers to these two questions would be greatly appreciated and I think would clear up this issue regarding ID for everyone ? I am sure that I am not the only one who would like to here your thoughts regarding this. Thank you.... Rob

 

[Sodax77]

Robwin, sorry about my off-topic reply. I hope people find answer their questions here:

or here:

before there is FL complaints thread, or own FL complaints site

Btw check those links, and you can easily locate forum-section where are almost all FL issues, etc

 

[pokeraddict]

Here is my opinion on this.

First if you deposited at a casino, FL or anywhere, then request a withdraw after they pay you in the past scammers have charged back their deposit causing an extra loss beyond just the winnings to the casino.

Second if you deposit and bust out the casino has no risk. Either they won, or it gets charged back. There was no money lost beyond the possible fees incurred in a chargeback. The risk of them losing a potential customer by requiring ID before the customer can play is enormous. Who wants to wait at casino x when casino y will let me play now. Since there is virtually no risk to the casino if you bust they let you deposit and play right away.

Third IMO it is a stall tactic. In the time you take to fax them all the crap, especially if you get the "we cant read this" or some other BS you will be tempted to play and lose it all back.

This does not excuse this. I 100% agree with a customer that uses a credit card having to go through this but when a player uses neteller or prepaidatm and the money will simply go back to that same account. If I am a scammer that is between Neteller or PPATM and I since there is no risk to the casino at the point of me cashing out a profit. I could not later charge this back. They are both pretty tight ships though.

This does not make it right to hassle non CC customers IMO

My question is why do they require ID on these transactions? Or does FL not do it on Neteller and PPATM? A deposit that is cashed out over the deposit amount seems like a zero risk proposition. But like I said the longer the money stays in any account (not picking on FL) the more likely a player is to lose it back.

Is this just a casino issue and not a poker room issue? I have cashed out over $1000 at once from Bigbet ( a closed Odds on room), Party, Pokerstars, Absolute, Americas Card Room as well as several sportsbooks without any ID. I have also cashed out endless smaller cashouts with no ID. Only Golden Palace (a sleaze move IMO) required ID and it was for the same amount as my deposit and tried to offer me "reverse your cashout" bonuses while my cashout waited 23 days to process.

I hope maybe FL or any casino rep may answer why casinos have issues with this but not poker rooms and why neteller and ppatm cashouts that were made the same way require such hassle.

 

[fortunelounge]

Mr. VP Operations (Fortune Lounge), I would like to ask you a question that has been bugging me for years now regarding online casinos, and I have played at most of yours also.

My question is "Why is it that anytime someone deposits money at one of your casinos or any other online casino there is never an issue of ID or Documentation for you to take the money"?

.... but....when someone wants to cash out they have to supply all these different forms of ID... and most of the online casinos that I have had dealings with over the last nine years say that it is for the player protection issue, to make sure that they are paying the correct person....

....but my point is that if they were trully concerned about the player protection issue... how can they justify accepting any deposit without ID also ?

Your answers to these two questions would be greatly appreciated and I think would clear up this issue regarding ID for everyone ? I am sure that I am not the only one who would like to here your thoughts regarding this. Thank you.... Rob

RobWin: Your questions are very valid and certainly warrant a reply.

In the past we required verification documents for every cash in (unless we had an approved set already on file). With our fraud detection mechanisms becoming more and more sophisticated, the requirement for these documents on cash-in became redundant and we now only require verification documents where we suspect fraud. No documentation is required for a cash-in through any method. If documentation is required on cash-in it is because this documentation was previously requested but not supplied. (And again, such documentation would only have been required if fraud was suspected) You will notice in several postings that we have been receiving positive comments about our processing time.

Unfortunately the fraud detection process only takes place after the player has registered and, in most cases, after the first purchase was made (as most first purchases are made immediately when the account becomes active) I don't know of any casinos any more where ID is required prior to the account being opened and pokeraddict is quite right when he says "Who wants to wait at casino x when casino y will let me play now."

The same processes are applied in both casinos and poker rooms.

VP Operations
Fortune Lounge

 

[RobWin]

Mr. VP Operations (Fortune Lounge), I would like to thank you for taking the time to answer and address a response to this question. Also thank you Pokeraddict and Sodax.