Apparently, flushes are not processed shortly, as promised by CS, because their finance dept. is not available 24/7. At All Jackpots for instance, CS is able to flush withdrawals immediately. Quite surprising because I remember reading here a thread from the Go Wild rep mentioning that flushing is one of the things they can do... What is the point of being able to flush, when it is not done within 1 hour at the least? BTW, I had asked for the flush around 19.15 hrs CET.
See chat below:
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CS: Hi! Welcome to GoWild
Me: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. However, it has not happened yet. This surprises me since when I ask for a flush at All Jackpots for instance, they immediately flush my withdrawal... Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....
Me: I talked to xxx then
Me: The idea of flushing is that the withdrawal gets flushed right away...
CS: One moment please
CS: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot
Me: not happy with that at all... in fact, you do not provide flushes, right?
Me: So, why does your rep say so?
Me: flushes are supposed to be possible 24/7, not only when your finance dept is available
Me: So, in fact there is no use asking for a flush...
Me: And why is CS at All Jackpots able to flush withdrawals without the assistance of the finance dept?
CS: This is the way we work, i'm sorry you are not happy about it , if we could do that we would, the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning
Me: Okay, I will inform CM about that, because currently players get the impression that flushes are being processed without delay thanks bye
See chat below:
Chat InformationPlease wait for a site operator to respond.
Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
Chat InformationYou are now chatting with 'xxx'
CS: Hi! Welcome to GoWild
Me: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. However, it has not happened yet. This surprises me since when I ask for a flush at All Jackpots for instance, they immediately flush my withdrawal... Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....
Me: I talked to xxx then
Me: The idea of flushing is that the withdrawal gets flushed right away...
CS: One moment please
CS: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot
Me: not happy with that at all... in fact, you do not provide flushes, right?
Me: So, why does your rep say so?
Me: flushes are supposed to be possible 24/7, not only when your finance dept is available
Me: So, in fact there is no use asking for a flush...
Me: And why is CS at All Jackpots able to flush withdrawals without the assistance of the finance dept?
CS: This is the way we work, i'm sorry you are not happy about it , if we could do that we would, the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning
Me: Okay, I will inform CM about that, because currently players get the impression that flushes are being processed without delay thanks bye