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Flushes are not real flushes at Go Wild Casino

Discussion in 'Online Casinos' started by Mouche12, Aug 3, 2011.

    Aug 3, 2011
  1. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Apparently, flushes are not processed shortly, as promised by CS, because their finance dept. is not available 24/7. At All Jackpots for instance, CS is able to flush withdrawals immediately. Quite surprising because I remember reading here a thread from the Go Wild rep mentioning that flushing is one of the things they can do... What is the point of being able to flush, when it is not done within 1 hour at the least? BTW, I had asked for the flush around 19.15 hrs CET.

    See chat below:

    Chat InformationPlease wait for a site operator to respond.

    Chat InformationAll operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.

    Chat InformationYou are now chatting with 'xxx'

    CS: Hi! Welcome to GoWild :)

    Me: hello, I asked about 1 hour ago to flush my withdrawal, which request would be sent to the finance dept. and I was told that it would be flushed shortly. However, it has not happened yet. This surprises me since when I ask for a flush at All Jackpots for instance, they immediately flush my withdrawal... Also, your rep mentioned at CM that flushing is one of the services Go Wild offers....

    Me: I talked to xxx then

    Me: The idea of flushing is that the withdrawal gets flushed right away...

    CS: One moment please

    CS: Unfortunately our finance department is not working 24/7 like us and at this hour we can't do much about it , We did sent them a request to flush your withdrawal which I'm sure will be at most tomorrow morning if not tonight by any chance one of them will be online, should you requested that in the morning or noon it was possible to take care of that on the spot :)

    Me: not happy with that at all... in fact, you do not provide flushes, right?

    Me: So, why does your rep say so?

    Me: flushes are supposed to be possible 24/7, not only when your finance dept is available

    Me: So, in fact there is no use asking for a flush...

    Me: And why is CS at All Jackpots able to flush withdrawals without the assistance of the finance dept?

    CS: This is the way we work, i'm sorry you are not happy about it , if we could do that we would, the fact is that only finance can flush it , and then are not working 24/7, I understand your frustration and i assure you it will be done by the morning

    Me: Okay, I will inform CM about that, because currently players get the impression that flushes are being processed without delay thanks bye
     
  2. Aug 3, 2011
  3. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hi Mouche12,

    Please note that we always have someone available at our Finance department to assist with flushing withdrawals. We've done it many times in the past.

    Please help me investigating this by PM me with the agent in question and your account number and I'll take care of it.

    I apologize for the inconveniences this has caused you.
     
    2 people like this.
  4. Aug 3, 2011
  5. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Thanks for your speedy reply Gia!! I will send you a PM with my account no. the CS person must have been ill-informed then...
     
  6. Aug 3, 2011
  7. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hi Mouche12,

    Your withdrawal was flushed.

    Congratulations and enjoy your winnings :)
     
    1 person likes this.
  8. Aug 3, 2011
  9. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    This is not the first time, that this has been brought up, and when I brought it up som weeks ago, you told me/us, that it would be changed, so flush requests would be handled immediately. Having to wait for your finance department, for god knows how long (in fact ANY amount of time), is just not good enough, and defeats the purpose of "flushing".
    As OP mentioned, it is possible in other MG casinos, to flush instantly (32Red, AllJackpots) ... why not GoWild ?
    Besides I don't think you should announce, that you flush, when you in fact don't.
     
  10. Aug 3, 2011
  11. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    hi yes i had the same problem aswell a few weeks ago , nobody there in finance so i just waited until following day to which i was paid which is still quick anyway , at least there paying & not holding out for days at a time.
     
  12. Aug 3, 2011
  13. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Fully agree LaHutti!! That was indeed the point I made.

    Still, I appreciate your kind efforts Gia! Could you also inform us when flushes will be processed immediately, apparently there was no one available at finance, or perhaps CS staff should be allowed to manually flush the withdrawals? Looking forward to your reply!
     
  14. Aug 4, 2011
  15. Gia - GoWild

    Gia - GoWild Official Rep for GoWild

    Occupation:
    GoWild Malta forum rep.
    Location:
    London
    Hi,

    As mentioned, our finance department is always available to flush withdrawals when needed, as it was the case tonight, your winnings were flushed within couple of minutes after you've sent the account details.

    I will personally look into what happened tonight, however, please note this was just an isolated case and we are always here to assist you in no time whatsoever.
     
    1 person likes this.
  16. Aug 4, 2011
  17. Mouche12

    Mouche12 Kitty Lover PABnononaccred PABnonaccred PABnoaccred

    Occupation:
    Translator and facilities manager
    Location:
    Amsterdam
    Thanks for your kind explanation Gia. Oh, and the funds were in my Neteller account by 11.15 CET this morning after I withdrew them last night at around 19.15 hours.

    This is my first withdrawal. Kudos Go Wild!
     
    2 people like this.
  18. Aug 4, 2011
  19. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    Irrespective of the delay every now and again, I just wish more casinos would flush. It should be basic customer service if a customer asks for it IMO. I think some kudos should go to Go Wild for at least offering it.
     
    6 people like this.
  20. Aug 4, 2011
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    This is one reason why I've always liked Wagerlogic casinos - click the withdrawal button and it's gone.
     
  22. Aug 5, 2011
  23. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Same with the Virtual casino group :eek2:
     
    1 person likes this.
  24. Aug 5, 2011
  25. The Viking

    The Viking Meister Minion MM

    Occupation:
    chef
    Location:
    Faroe Islands
    Hi Gia

    but you dont really flush the withdrawal do you ? i think last 3 withdrawals at gowild i mailed suppoer and asked them to flush it all 3 answer back that my request had been forwarded to finance department,so really all it does is speed up the payment, dont get me wrong i got paid on all occesions within 15 hours but every time the withdrawal was avalible for reverse right up until the payment was executed :)
    but apart from that i will keep on playing there as i think gowild is one of the finest casinos around :)

     
  26. Aug 5, 2011
  27. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    I love GoWild Casino as well. Just very strange its the only casino out of around 50 i play at. That I havent managed to make a withdrawal, not even been close to make one ;( :confused:
    Guess I am just very unlucky.
    But looking as so many deposits last couple of months. I am starting to wonder :mad: :(
     
  28. Aug 5, 2011
  29. blakjak

    blakjak Dormant account

    Occupation:
    Technical
    Location:
    Canada
    Sorry Gia, but this was not an isolated case. I've been trying to get my winnings flushed for the past two days! I asked via email on Tuesday night and was sent a reply stating my email was forwarded to Finance. As usual with Go Wild for me, I got absolutely no reply. To add to that, they did not even remove my winnings after the standard 24 hour period. So I played a bit more (couldn't resist, lol) and actually added to my winnings. Once again, I asked to get it flushed last night. Got the exact same "form-letter" reply from CS (word for word), which adds that nice personal touch:rolleyes:. That type of form-letter reply frustrates the crap out of me because I suspect nobody even read my email! Again, no reply, no flush. Now I'll just wait for 3 more hours to see if my winnings will be removed automatically after the 24 hours elapses (some of it's been there for 48 hours).
     
  30. Aug 5, 2011
  31. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    At least you are winning hehe, give me some of your luck at Go Wild :lolup:
     
  32. Aug 5, 2011
  33. blakjak

    blakjak Dormant account

    Occupation:
    Technical
    Location:
    Canada
    Well, to be a winner, you first need to get paid, lol. They still have not removed my winnings, most of which has been there for more than 48 hours. I guess I should not have asked to get it flushed, lol. Must have upset them. I never take a bonus, so there is no excuse for them not to process it. Do they restart the 24 hour clock every time I login to check my balance or what? Here's my last live chat conversation:

     
  34. Aug 5, 2011
  35. blakjak

    blakjak Dormant account

    Occupation:
    Technical
    Location:
    Canada
    Sent a reminder email to Finance this morning because Teresa did not "personally" take care of anything. As expected from Go Wild, no reply. I then forwarded my issue to the Manager (Melissa), who flushed my winnings within minutes. Unfortunately, it will probably not get processed until Monday now, but at least it's done. It's quite of bit of money, so I was worried that they were hesitant in paying out (deposited $100, won $8300). You hear of so many horror stories and it makes you think too much sometimes, lol.
     
  36. Jul 20, 2014
  37. steveh35

    steveh35 Senior Member

    Occupation:
    ..
    Location:
    doncaster
    Sorry to drag up an old thread but I just won £800 on Go Wild and asked Live help to flush it, she said she couldn't as it was a Sunday and no finance in I asked if she could remove it so i couldnt reverse withdraw she said she couldn't as it was was my money.

    So do Go Wild flush or not?
     
  38. Jul 20, 2014
  39. PaaskeDenmark

    PaaskeDenmark Always think positive CAG PABnoaccred webmeister

    Occupation:
    Clerk with shipping discounts worldwide
    Location:
    UnKnown
    Quick easy solution and no need to pull up such an old thread. Ask them to block your account or keep putting in wrong password will automatic lock your account. And tomorrow you can get them removed straight away. Or just email support and asked them to withdraw whole balance to prefered payment method. :thumbsup:
     
    1 person likes this.

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