FrozenFish
Dormant Account
- Joined
- Dec 15, 2015
- Location
- Norway
I have been looking for Flamatis reps. but there are none at https://www.casinomeister.com/forums/members/?key=staff_members.
I have told customer service that I will be posting about this issue at reviewsites and other.
I have also contacted MGA and they are investigating.
Yesterday I deposited €50 to my account, loosing and depositing another €100. Before I deposited, I asked if there was any deposidbonus. "Ema" said no, but in a couple of hours there would be 50 freespins available. OK, cool! So I started playing Victorious. After a while I had 6000,- Norwegian kroner, about €600 in my account. At this time, the game stopped and after 10 minutes or so I could play again and my 50 freespins was there. I played them, winning €10-15 from the freespins (keep in mind that I before the FS had won €600. Continued to play after the FS and when I reached €800 I decided to try another game. When opening that game, I noticed that there was only €100 back in my account. So I contacted customer "service". What follows is the chat log. I have edited out my real name to my nick here.
Chat transcript from 12/14/2015
FrozenFish (22:17:40): Hello! What happend to my money? I had 8000,- NOK on my account when playing Victorious, then switching to Lights I have less than NOK 1000??
Ema (22:18:01): Hello, thank you for contacting Flamantis support! How can I help you?
Ema (22:18:08): May you provide me with your username, please?
FrozenFish (22:18:13): FrozenFish
Ema (22:19:18): Please give me a moment to check. I will do my best to help you.
FrozenFish (22:19:31): Yes, do that!
FrozenFish (22:30:51): Any luck figuring it out?
Ema (22:36:23): I will escalate your request to the relevant level and will let you know via email as soon as possible.
FrozenFish (22:37:33): Please do that! This is really not OK. There are NOK 7000,- missing from my account and I hope to see them there very soon.
Ema (22:53:24): please be informed you bet over 6 eur and your bonus was canceled
Ema (22:53:35): you received your deposit back
FrozenFish (22:54:15): But... I did not get any bonus! I got 50 freespins and won just a few bucks there.
FrozenFish (22:55:16): I had already won money when I got the freespins. This sounds like BS to me.
Ema (23:01:12): Please be informed that the winnings from free spins also is bonus until you complete your wagering
FrozenFish (23:01:28): The 50 freespins wagering requirements say that the winnings hae to be wagered 50 times. Thats it! So for whatever few kroner I won on the freespins, I just had to wager them... 50 times!
Ema (23:02:01): Please be informed that the winnings from free spins also is bonus until you complete your wagering
Ema (23:02:03): May I assist you with something else?
FrozenFish(23:02:10): How much did I win from the freespins? NOK 100? And how much did I have before the freespins started?
Ema (23:05:41): please be informed that max winning from free spins is 50 Euro which is about 475 NOK
FrozenFish (23:05:51): No! You can try to get my winnings back. This is really not OK. I will send a review to netentcasino.com among other review sites. As far as I am concerned, this is a rip off and I have never, ever experienced anything like this at any other net casino.
Ema (23:06:00): please be informed that max winning from free spins is 50 Euro which is about 475 NOK
FrozenFish (23:07:24): Great! I did not win that much! I won about 100 from the free spin. POINT is, that I had more money in my acount before the freespins came. 6000 NOK, I think. And then won 100 from freespins and then more after that,
FrozenFish (23:08:35): So as far as I am concerned, Flamantis have stolen about 6000 NOK from my account.
JFrozenFish (23:11:48): Am I allowed to bet NOK 45 on Lights without loosing anything if I win?
Ema (23:13:30): now you can play any stake which you prefer your money is at your account.
FrozenFish (23:15:06): Please be informed that I will post reviews about this on major gambling sites. I have played for many years and really, never experienced anything like this. Thank God I did not win any jackpots.....
END OF TRANSCRIPT.
Well, they have in their terms that you can only win €50 from freespins (I won €15 max) and then turn them over 50 times. I will give them that AND even say byebye to the €200 I won after the freespins. But the €600 I won BEFORE any FS is my winnings from my deposit - and NO bonus.
I noticed that there was an older thread about Flamatis, but did not want to hijack that one.
Anyone have a view on this? I say "theft" and you?
I have told customer service that I will be posting about this issue at reviewsites and other.
I have also contacted MGA and they are investigating.
Yesterday I deposited €50 to my account, loosing and depositing another €100. Before I deposited, I asked if there was any deposidbonus. "Ema" said no, but in a couple of hours there would be 50 freespins available. OK, cool! So I started playing Victorious. After a while I had 6000,- Norwegian kroner, about €600 in my account. At this time, the game stopped and after 10 minutes or so I could play again and my 50 freespins was there. I played them, winning €10-15 from the freespins (keep in mind that I before the FS had won €600. Continued to play after the FS and when I reached €800 I decided to try another game. When opening that game, I noticed that there was only €100 back in my account. So I contacted customer "service". What follows is the chat log. I have edited out my real name to my nick here.
Chat transcript from 12/14/2015
FrozenFish (22:17:40): Hello! What happend to my money? I had 8000,- NOK on my account when playing Victorious, then switching to Lights I have less than NOK 1000??
Ema (22:18:01): Hello, thank you for contacting Flamantis support! How can I help you?
Ema (22:18:08): May you provide me with your username, please?
FrozenFish (22:18:13): FrozenFish
Ema (22:19:18): Please give me a moment to check. I will do my best to help you.
FrozenFish (22:19:31): Yes, do that!
FrozenFish (22:30:51): Any luck figuring it out?
Ema (22:36:23): I will escalate your request to the relevant level and will let you know via email as soon as possible.
FrozenFish (22:37:33): Please do that! This is really not OK. There are NOK 7000,- missing from my account and I hope to see them there very soon.
Ema (22:53:24): please be informed you bet over 6 eur and your bonus was canceled
Ema (22:53:35): you received your deposit back
FrozenFish (22:54:15): But... I did not get any bonus! I got 50 freespins and won just a few bucks there.
FrozenFish (22:55:16): I had already won money when I got the freespins. This sounds like BS to me.
Ema (23:01:12): Please be informed that the winnings from free spins also is bonus until you complete your wagering
FrozenFish (23:01:28): The 50 freespins wagering requirements say that the winnings hae to be wagered 50 times. Thats it! So for whatever few kroner I won on the freespins, I just had to wager them... 50 times!
Ema (23:02:01): Please be informed that the winnings from free spins also is bonus until you complete your wagering
Ema (23:02:03): May I assist you with something else?
FrozenFish(23:02:10): How much did I win from the freespins? NOK 100? And how much did I have before the freespins started?
Ema (23:05:41): please be informed that max winning from free spins is 50 Euro which is about 475 NOK
FrozenFish (23:05:51): No! You can try to get my winnings back. This is really not OK. I will send a review to netentcasino.com among other review sites. As far as I am concerned, this is a rip off and I have never, ever experienced anything like this at any other net casino.
Ema (23:06:00): please be informed that max winning from free spins is 50 Euro which is about 475 NOK
FrozenFish (23:07:24): Great! I did not win that much! I won about 100 from the free spin. POINT is, that I had more money in my acount before the freespins came. 6000 NOK, I think. And then won 100 from freespins and then more after that,
FrozenFish (23:08:35): So as far as I am concerned, Flamantis have stolen about 6000 NOK from my account.
JFrozenFish (23:11:48): Am I allowed to bet NOK 45 on Lights without loosing anything if I win?
Ema (23:13:30): now you can play any stake which you prefer your money is at your account.
FrozenFish (23:15:06): Please be informed that I will post reviews about this on major gambling sites. I have played for many years and really, never experienced anything like this. Thank God I did not win any jackpots.....
END OF TRANSCRIPT.
Well, they have in their terms that you can only win €50 from freespins (I won €15 max) and then turn them over 50 times. I will give them that AND even say byebye to the €200 I won after the freespins. But the €600 I won BEFORE any FS is my winnings from my deposit - and NO bonus.
I noticed that there was an older thread about Flamatis, but did not want to hijack that one.
Anyone have a view on this? I say "theft" and you?