- Joined
- Jun 12, 2013
- Location
- On,Canada
I would like to say that I play slots at physical Casino's about 10 times a year and thought it would be "FUN" to try online gaming. I did a quick review of Canadian friendly sites and started the process of signing up. What a horrible mistake so far!
It appeared that there were few options available to deposit and withdrawal funds without multiple tedious enrolments and fee based services. I thought that InstaDebit was the best choice and offered both quick deposit and withdrawals. I quickly signed up for a Microgamming casino (High Noon) and initiated an automated account registration with InstaDebit in a matter of minutes. So what am I complaining about?
The funds for the Casino were in USD and during the account sign-up at InstaDebit, I thought it would be a logical choice to use my Canadian Bank account that has US funds in it. Seems like a logical choice right? Wrong!!! Immediately after registering the account, a receipt was presented on my screen indicating the USD transaction was being converted to CDN funds and then would be removed from my account. I immediately got on the phone to InstaDebit to advise them of the problem, however, the "Customer Service" at InstaDebit does not deal with these issues, I was to e-mail the security group to resolve my issue. I cannot express my disappointment as I was expecting additional fees related to currency conversion back and forth and I absolutely did not want that. Obviously waiting up to two days for a response from InstaDebit was going to be too late.
I received a call from the Casino within 5 minutes explaining that I was all set to gamble so I figured it was a lesson learned and I was going to be out a few bucks for currency exchange. Now the problems begin. The e-mails to the security group at insta-debit were going to my "Spam" folder so I though they were ignoring me. I sent multiple e-mails begging for rapid assistance and tried to involve the support group on the phone. After a couple of days, the Casino blocked my account and notified me that there was a funds reversal by InstaDebit. Now at this point, it has been over a week and the issue is still not resolved, I can go into the ongoing extremely frustrating details in a different post but in my opinion it is all about the lack of customer service at InstaDebit to deal with customers in a quick, efficient and secure manner.
It appeared that there were few options available to deposit and withdrawal funds without multiple tedious enrolments and fee based services. I thought that InstaDebit was the best choice and offered both quick deposit and withdrawals. I quickly signed up for a Microgamming casino (High Noon) and initiated an automated account registration with InstaDebit in a matter of minutes. So what am I complaining about?
The funds for the Casino were in USD and during the account sign-up at InstaDebit, I thought it would be a logical choice to use my Canadian Bank account that has US funds in it. Seems like a logical choice right? Wrong!!! Immediately after registering the account, a receipt was presented on my screen indicating the USD transaction was being converted to CDN funds and then would be removed from my account. I immediately got on the phone to InstaDebit to advise them of the problem, however, the "Customer Service" at InstaDebit does not deal with these issues, I was to e-mail the security group to resolve my issue. I cannot express my disappointment as I was expecting additional fees related to currency conversion back and forth and I absolutely did not want that. Obviously waiting up to two days for a response from InstaDebit was going to be too late.
I received a call from the Casino within 5 minutes explaining that I was all set to gamble so I figured it was a lesson learned and I was going to be out a few bucks for currency exchange. Now the problems begin. The e-mails to the security group at insta-debit were going to my "Spam" folder so I though they were ignoring me. I sent multiple e-mails begging for rapid assistance and tried to involve the support group on the phone. After a couple of days, the Casino blocked my account and notified me that there was a funds reversal by InstaDebit. Now at this point, it has been over a week and the issue is still not resolved, I can go into the ongoing extremely frustrating details in a different post but in my opinion it is all about the lack of customer service at InstaDebit to deal with customers in a quick, efficient and secure manner.