Female casino reps/chat reps and manipulation

[Azzurri]

First of all, WTF is this thread on about? Lost me at hello.

Secondly, there's female reps?! To any female reps out there selling sex from the confines of a casino, can I have a free chip to try the software? (Creepy wink, wink, nudge, nudge)

 

[ChillBill]

What difference does it make anyway?

Agreed not much, unless the casino is specifically instructing their reps (females) to act in a manipulative manner, then it is a problem because it's not how a casino should operate. Cetainly not one sealed by eCOGRA!

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Excerpt of Transcript:
MATT PEACOCK: But while Mr Taylor isn't talking, some of his former staff, many who are backpackers on working holidays and whose job it is to monitor and encourage the online gamblers, are. With their identities concealed.

FORMER ITSM EMPLOYEE: Usually the operators always have a feminine name, so it makes them more attractive and the player is more willing to speak with them. They're asked to be very friendly, sometimes flirty, so... And to make them ... (inaudible). (listening to this former staff, the inaudible bit, sounds like, to make them deposit more).

 

[jshort]

unless the casino is specifically instructing their reps (females) to act in a manipulative manner, then it is a problem because it's not how a casino should operate..

You've got to be kidding me! At Vegas land based casinos, marketing sex and gambling practically go hand in hand! Besides, do you really think marketing sex is anymore a moral sin than "Gambling" is in general; Don't both violate one of the ten commandments in some way???

 

[anniemac]

How come I usually get female CS? I want a male CS so that I can get a little something, something when I go to chat.

 

[cpdnd31]

OK after reading this thread I'm thinking I really do need to open a topless live dealer casino!!!!!

 

[john39]

You've got to be kidding me! At Vegas land based casinos, marketing sex and gambling practically go hand in hand! Besides, do you really think marketing sex is anymore a moral sin than "Gambling" is in general; Don't both violate one of the ten commandments in some way???

LOL thats like at the pleasure pit at I think Planet Hollywood casino

Oh by the way today I had 2 chats one male one female and neither manipulated, go figure

 

[skiny]

I've never once had a CSR flirt with me in a chat box.

Jokes and small talk yes, flirting no.

A girl from my insurance company called once. I chatted with her for about 25 minutes. She kept saying things like "People are looking at me because I'm laughing."

A few minutes after she hung up I realized I had no idea why she called.

 

[Simmo!]

I think the OP has an interesting point, in that it would seem natural for a casino (or any business) to use attractiveness to attract or retain customers. It happens in all walks of life. Look at adverts, expos and shows with promo girls or TV presenters etc.

That said, it's just human nature and so what? Can't see it matters myself. Gambling is regulated to be restricted to adults who should be big enough and clever enough not to get manipulated - or at least, they should be treated as if they are.

A women can manipulate someone with a nice smile or a sassy comment; a guy can do the same by offering a beer.

Aha. So that's why you never buy me a beer. A fear of being seen to be manipulative!

PS. I know you're American but it's "a woman or "some women"

 

[spintee]

First of all, WTF is this thread on about? Lost me at hello.

Secondly, there's female reps?! To any female reps out there selling sex from the confines of a casino, can I have a free chip to try the software? (Creepy wink, wink, nudge, nudge)

I have a few nudges my self

 

[vinylweatherman]

If you know you are being manipulated, use it to your advantage

Usually, they are trying to sell you something, and may often spout BS to make the offer even more attractive. By using similar manipulation techniques back, you tend to get a much better deal (so long as you at least "buy something").

If, for example, they are offering 25% on your next deposit, tell them you quite like the idea, but unfortunately y casino has just offered 35%, and by taking this up, you no longer have enough left to take up the 25% offer. The sales rep has no idea whether or not y casino really has offered you 35%, but they may fight harder for that deposit knowing that there isn't enough to go around, and y casino is going to get it. You might end up with a 40% bonus that weekend, even though they were trying to sell you 25%. It also means you get to play, because of course it was just a tactic, you haven't yet got the email from y casino with an offer for that weekend

When it comes, you just tell y casino that unfortunately x casino has just offered 40%

In the end, the deposit goes to the highest bidder.

I suspect they use females in order to reduce confrontation. A male player is less likely to be abusive to a female sales push than a male one, and a female rep is more likely to relax an irate customer just through the use of a soothing tone of voice.

One has to remember that no matter what, they are not your friends, they are trying to close a sale, or deal with an issue at minimum cost or loss of profit for the company.

 

[spintee]

If you know you are being manipulated, use it to your advantage

Usually, they are trying to sell you something, and may often spout BS to make the offer even more attractive. By using similar manipulation techniques back, you tend to get a much better deal (so long as you at least "buy something").

If, for example, they are offering 25% on your next deposit, tell them you quite like the idea, but unfortunately y casino has just offered 35%, and by taking this up, you no longer have enough left to take up the 25% offer. The sales rep has no idea whether or not y casino really has offered you 35%, but they may fight harder for that deposit knowing that there isn't enough to go around, and y casino is going to get it. You might end up with a 40% bonus that weekend, even though they were trying to sell you 25%. It also means you get to play, because of course it was just a tactic, you haven't yet got the email from y casino with an offer for that weekend

When it comes, you just tell y casino that unfortunately x casino has just offered 40%

In the end, the deposit goes to the highest bidder.

I suspect they use females in order to reduce confrontation. A male player is less likely to be abusive to a female sales push than a male one, and a female rep is more likely to relax an irate customer just through the use of a soothing tone of voice.

One has to remember that no matter what, they are not your friends, they are trying to close a sale, or deal with an issue at minimum cost or loss of profit for the company.

Yep I used twist BT around or I thought I did, after years of servise free delivery on items I got the new bt router, They would not budge, I did get send free but why pay any way if they want you as costomer, Im paying full whack now for my infinty but it does come with a plus, I can give my friends my pass word and get wirless free, (no charge) just abit back for the sky roket charge which I do not even used land line

 

[Jory]

This is how I always see it.

 

[Mousey]

Considering that this entire thread is weird.... side question: Do we know that the majority of online players is male?

the OP would really have problems turning down a drink and a fat tip at a USA B&M casino as the cocktail waitresses usually display parts that wiggle and jiggle while on duty. (Had a male cocktail waiter in Biloxi once. Oh my! Drank oodles of Pepsi that night. ) Some casinos allow 'suggestive' clothing to be worn by dealers. The ones I've been to in Mississippi wear very un-suggestive uniforms - doesn't prevent them from chatting up a player for bigger tips, but if you go in playing sober and with your eyes open, it's a no brainer.

the couple of times I played live online blackjack the dealer obscured view of the cards with her... ummm... assets. Distracting? Yes... I want to see the damn cards being dealt.

I've felt that a couple of chats with CW male CS (way back when) on a holiday could have gone into the 'suggestive' area, but hell... I'm almost 60 years old now and chatting up someone that's probably young enough to be my son (or even grandson!) doesn't ring my bell.

I always feel that someone has to actually know me to 'manipulate' me, and CS of any sort doesn't come close. Simply being male or female certainly doesn't do it.

 

[Dinahnana]

Considering that this entire thread is weird.... side question: Do we know that the majority of online players is male?

the OP would really have problems turning down a drink and a fat tip at a USA B&M casino as the cocktail waitresses usually display parts that wiggle and jiggle while on duty. (Had a male cocktail waiter in Biloxi once. Oh my! Drank oodles of Pepsi that night. ) Some casinos allow 'suggestive' clothing to be worn by dealers. The ones I've been to in Mississippi wear very un-suggestive uniforms - doesn't prevent them from chatting up a player for bigger tips, but if you go in playing sober and with your eyes open, it's a no brainer.

the couple of times I played live online blackjack the dealer obscured view of the cards with her... ummm... assets. Distracting? Yes... I want to see the damn cards being dealt.

I've felt that a couple of chats with CW male CS (way back when) on a holiday could have gone into the 'suggestive' area, but hell... I'm almost 60 years old now and chatting up someone that's probably young enough to be my son (or even grandson!) doesn't ring my bell.

I always feel that someone has to actually know me to 'manipulate' me, and CS of any sort doesn't come close. Simply being male or female certainly doesn't do it.

According to his profile the OP is 21 so I am sure he wouldn't be turning down drinks at B&M casinos. With that much boobage on display I'd wager the op would be very happy

 

[skiny]

Maybe the fact that I'm stubborn and argumentative makes me slightly less malleable when people are trying to manipulate. So I just don't notice.

"If you order now you can save 30 dollars."

"If I hang up right now I can save 200."

 

[Casinomeister]

Agreed not much, unless the casino is specifically instructing their reps (females) to act in a manipulative manner, then it is a problem because it's not how a casino should operate. Cetainly not one sealed by eCOGRA!

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Excerpt of Transcript:
MATT PEACOCK: But while Mr Taylor isn't talking, some of his former staff, many who are backpackers on working holidays and whose job it is to monitor and encourage the online gamblers, are. With their identities concealed.

FORMER ITSM EMPLOYEE: Usually the operators always have a feminine name, so it makes them more attractive and the player is more willing to speak with them. They're asked to be very friendly, sometimes flirty, so... And to make them ... (inaudible). (listening to this former staff, the inaudible bit, sounds like, to make them deposit more).

LOL - I've never seen that before. Good find! Wondering if the rewards group still take Aussie bets.

...
PS. I know you're American but it's "a woman or "some women"

You've never appreciated my humor. Too American I suppose.

BTW - I don't by you beers - just double Bailey's. You can never get enough Bailey's, can you?

 

[Jasminebed]

I have chat reps at some casinos, both male and female, I have more "friendly" relationships with than others. I have chat reps at the same casinos I don't chit chat with. I have to assume such conversations are okay with management since those people still have jobs!

I really could care less if they use their real names. I am pretty confident that Magneto and Cyclops over at Club Gold are aliases. When the hotel at Casino Rama first opened, all the front desk clerks had fake names (famous hotels).

Having worked in telemarketing in my past, I strongly suspect it's more often customers initiating flirting than the other way around.

 

[SlotsLV]

The "Lily" you talked to, his real name is probably "Ganesh" from India. If you've been on the internet for a while, this probably doesn't surprise you.

Hi guys,

Ganesh here....uhhh sorry, I mean Lily... umm...yeahhh

Just kidding! I am indeed a lady casino rep (though once my co-workers see this post, I’m pretty sure they’re all going to call me Ganesh – Thanks, WolframBeta. LOL!)

Have a good day!

Lily.
AKA Ganesh

 

[Casinomeister]

One anecdotal tale: about a decade ago I was in London meeting up with a very prominent casino listed here in the accred section. I had been in touch with their casino manager for a few years exchanging countless emails, and he was a member here as well (it's now a dormant account). His avatar was male and he went by a male name. Lo and behold when we met for the first time, he turned out to be a she, and she was German! True story.

I think they chose the most motivated, intelligent, and articulate person in the office, and gave this person the task as being the casino rep in the forum.

 

[Dinahnana]

I have chat reps at some casinos, both male and female, I have more "friendly" relationships with than others. I have chat reps at the same casinos I don't chit chat with. I have to assume such conversations are okay with management since those people still have jobs!

I really could care less if they use their real names. I am pretty confident that Magneto and Cyclops over at Club Gold are aliases. When the hotel at Casino Rama first opened, all the front desk clerks had fake names (famous hotels).

Having worked in telemarketing in my past, I strongly suspect it's more often customers initiating flirting than the other way around.

Agreed who cares as long as they conduct themselves in a professional and pleasant manner. And of course help us with out issues.
I do a little bit of chit chat with casino cs from time to time especially with 32red cs (they are so nice). It's a pleasant exchange but never gets personal and is always respectful.

 

[skiny]

I'm just not very good at flirting. I remember way back in the day when I hung out in online chat rooms a lot of the people in there were flirting with each other. I don't even flirt when I know what a woman looks like. I'm certainly not going to do it when I'm not even sure if she's female.


I had a picture in my profile. One woman in the chat room said "I looked at your profile. You're cute."

I said "Yeah, but I'm also a bit of an asshole so it all balances out."


Another guy was trying to coax some girl into turning on a web camera. He said "Come on, I want to see you on cam."

I said "I want to see her doing my dishes but we can't always get what we want."


One woman asked me "Would you meet people from a chat room?"

I said "Maybe. Are these people willing to wash my car?"

 

[WolframBeta]

FORMER ITSM EMPLOYEE: Usually the operators always have a feminine name, so it makes them more attractive and the player is more willing to speak with them. They're asked to be very friendly, sometimes flirty, so... And to make them ... (inaudible). (listening to this former staff, the inaudible bit, sounds like, to make them deposit more).

The first sentence of this statement is exactly what I'm talking about when I mentioned "manipulation". I kinda laughed at how everyone here for some reason thought it was sexual. Selling sex =/= sexual manipulation, not always anyway.

This is the same type of manipulation some charity programs use for advertisement. They will use children as a "poster child" for their ad campaign even though their aid demographics is much larger than just children, and often others in their aid demographics are in need more than children. nonetheless they will show children because of people's inherent sympathy towards children gets them more donations.

In both cases, the person merely being something (female, child) is manipulation. What they do from that point may or may not be further manipulation, depending on their actions. I do fully agree flirting is not what I'm looking for when dealing with money and that just because brick and mortar casinos love to do it doesn't make it appropriate.

 

[Mousey]

Eons ago Andy or Andrew from Fortune Lounge would occasionally phone me with 'exciting' 10% bonus offers. (yeah, right. Hah!) The only time that was 'exciting' was when the call came at 4 a.m. and scared me out of my wits. (For me, 11 p.m. to 5 a.m. is the 'who died!?!?' time of night.) Sadly, I think that was the last time I ever heard from Andy.

I have to hand it to those guys at FL... way back then, at least... they had voices that would melt asphalt. But I never deposited more than I intended... (I'm a good girl, I am! LOL)

 

[Igor82]

I'm not sure - do you feel you have been manipulated in some way through putting you in touch with a female and you would have rather spoken to a male; or are you just annoyed at being potentially manipulated, but have no actual gripe - you're just annoyed as today is as good a day as any to be annoyed?

And, why does it make you feel uncomfortable that you are speaking to a female? I mean male, female, some guy Ganesh as you say pretending to be female - what difference does it make? Does it change the way you respond or act because you are reacting to a girl? I'd appreciate it if you don't retort with generalisation how we are all victim to female influence - since i'm asking you directly for you personal view relevant to you alone.

I read this and thought that it is a wholly irrelevant rant, because... well, as i said - today is as good a day to be annoyed as any; but i'm really keen to hear if there may be something that bothers you on a less general and more specific level about this theory you have.

Btw, by sheer chance our support is predominantly male - staff are chosen by their ability to logistically solve a problem, patience levels, verbalisation and general outlook toward customer experience; and quite definitively not by their sex.

I never really had to complain to any casino reps here, but I noticed a disproportionately high amount of female reps. I couldn't help feeling being manipulated, or at least someone attempted to manipulate me and the general demographic of the casinomeister forums. This falls into the extremely large grey area of "selling sex", somewhere between the acceptable and blatantly manipulative ends (such as cocktail waitress wearing provocative clothing), not sure where. This also applies to online chat reps of the casinos.

If you have to ask me "how is purposely assigning females as casino reps in a predominately male environment manipulative", I don't know what to say to you. Go take psychology courses maybe?

If you've been on the internet long enough, you would definitely know not everyone who claims to be female online are actually female. The percentage of "fake female" most likely vary from place to place, and increases when less of your real information is shown to your audience. In an online game that have girls asking for virtual money 95%+ of those girls are probably male irl. Some of the "female" reps here are probably male irl. This figure is probably much higher for the live casino chat reps. The "Lily" you talked to, his real name is probably "Ganesh" from India. If you've been on the internet for a while, this probably doesn't surprise you.

Yet, it's pretty hard to take out frustration of feeling someone's trying to manipulate you. You don't even know where to direct your frustration. All you know is the proportion of female reps compared to what it should be with regards to the industry is too high. But you don't know who's manipulating and who's not. Let's look at this with numbers, I'm going to use arbitrary numbers here since I don't know what the real ones should be, so just trying to approximate it roughly. Let's say there are currently 85% female reps and considering the demographics of customer base, expertise, and job knowledge it should be 85% male. You know some of these female reps, 15% of all reps, actually deserve to be there, but 70% of all reps do not. In other words in a non-manipulative situation 1/6 of the female reps are supposed to be there. Now instead of 1, you have 6 reps. So on average 5 of those are trying to manipulate you. The problem is you have no clue who is the genuine one and which other 5 are manipulating you, thus harder to know who to point at and say "stop manipulating me"

And there is also the issue of "What if I enjoy being manipulated", similar to "I know they're selling sex but I'd rather have my cocktail waitresses be female than male." Aside from "fake female" issue, this could be a valid point and it depends on personal stance. My personal stance is that when it comes to dealing with money I'd want everything to be manipulation-free. If you find random women (maybe) to be pleasant to talk to, you're better off saving money by not allowing yourself to be manipulated, and use that saved money on stripper, hookers, etc/whatever suits your boat, in my opinion.

 

[Dinahnana]

I'm not sure - do you feel you have been manipulated in some way through putting you in touch with a female and you would have rather spoken to a male; or are you just annoyed at being potentially manipulated, but have no actual gripe - you're just annoyed as today is as good a day as any to be annoyed?

And, why does it make you feel uncomfortable that you are speaking to a female? I mean male, female, some guy Ganesh as you say pretending to be female - what difference does it make? Does it change the way you respond or act because you are reacting to a girl? I'd appreciate it if you don't retort with generalisation how we are all victim to female influence - since i'm asking you directly for you personal view relevant to you alone.

I read this and thought that it is a wholly irrelevant rant, because... well, as i said - today is as good a day to be annoyed as any; but i'm really keen to hear if there may be something that bothers you on a less general and more specific level about this theory you have.

Btw, by sheer chance our support is predominantly male - staff are chosen by their ability to logistically solve a problem, patience levels, verbalisation and general outlook toward customer experience; and quite definitively not by their sex.

Igor as always you are straight to the point I think the latter may be true to the OP. Anyway you are totally correct it doesn't matter what sex a CSR rep is as long as they are competent. (of course everybody at Guts is extremely competent)