bebo67
RIP Bebo
- Joined
- Jun 22, 2013
- Location
- Ontario Canada
Im so mad. I didn't even know what to put as a title. I have NEVER denounced a casino publicly before, but I am now. I have played at Maple Casino and was quite pleased with my time there. They closed Maple and migrated my account to Golden Riviera when they went Multi about 7 months ago. Boy did things go downhill fast.
1) Money went missing out of my account, and with the help of Max, I had a successful PAB
2) No rep activity since last summer
3) Refusing to show RTP's on all their games
4) Pulling out of MGA in a couple of days
I stayed as a customer because? Who freaking knows! Last night I deposited $30 dollars and received 25 free spins on Gemix as a bonus. The min bet is set at 50 cents on the game in real play. So when I went and opened it up and saw that the min bet for the bonus was set at 10 cents, I was wtf????? That isnt even an option in real play! I went on chat and this is the following. Before you read chat. Is this even allowed?????????
Sorry for the long post. I want to close my account but wanted thoughts first.
Hi Serena just gave me 25 free spins on Gemix. They are set at 10 cents which isnt even a betting option in that game. It starts off at 50 cents
I havent used them
Its on my Golden Rivuera account
The chat box wont stay up
that is why I am on this one
7:41 pm
Riviera*
Marcela
Jennifer I can gladly have a look for you. Please hold for a few minutes so I can review your account.
jennifer
Thanks
Marcela
Your patience is greatly appreciated. Won’t be much longer.
jennifer Giving 10 cent bets on a game that starts off at 50 cents is beyond greasy
Im falling asleep lol
Marcela
Sorry Jennifer, just a moment.
jennifer york
Its not you. Just been a long day
excuse me for a moment please
Marcela
I am checking why this error happened.
May I please have your account username?
jennifer under @hotmail.com
That is my user name
Can you cancel it and try again?
Marcela
I can't cancel.
jennifer
well i refuse to use them
They are worth zilch on a game that starts at 50 cents
Marcela
Please send a screenshot.
jennifer
one second
I will send 2
Marcela
Great,
jennifer
Gr.jpg
Gr.jpg
I cant send one without the freespins that shows it starting at 50 cents
Marcela
But the free spins should work in this case?
jennifer
yes, but they are only worth 10 cents and the 10 cents isnt even an option in real play. Iy starts at 50 cents
so the 10 cents will make me lose money e
Marcela
Jennifer that is the bonus granted to you, I am sorry but I cannot change it.
jennifer york
Im sorry Im really really tired
How is that even an OPTION! There is NO 10 cents in real play. I lose 40 cents a spin
Marcela
Jennifer the spins we grant are preset, we cannot change the value of the spins.
jennifer
so managment has snuck in 10 cents in bonus play
Marcela
They are the minimum bet.
jennifer
not in real play they are not though!
That is not fair, and I dont even know if that is legal
This casino has gone to hell in a hand basket
Read
Not you
The casino
the call centre is fine
Delivered
ARE YOU STILL THERE?
Sorry caps
Marcela
I am sorry Jennifer.
jennifer
8:19 pm
Im not using them, and I have copied this chat. This is so wrong and if I am wrong I will apologize, but Im taking it further
Read
Marcela
I am sorry you feel that way Jennifer.
jennifer
8:20 pm
Good night
Delivered
1) Money went missing out of my account, and with the help of Max, I had a successful PAB
2) No rep activity since last summer
3) Refusing to show RTP's on all their games
4) Pulling out of MGA in a couple of days
I stayed as a customer because? Who freaking knows! Last night I deposited $30 dollars and received 25 free spins on Gemix as a bonus. The min bet is set at 50 cents on the game in real play. So when I went and opened it up and saw that the min bet for the bonus was set at 10 cents, I was wtf????? That isnt even an option in real play! I went on chat and this is the following. Before you read chat. Is this even allowed?????????
Sorry for the long post. I want to close my account but wanted thoughts first.
Hi Serena just gave me 25 free spins on Gemix. They are set at 10 cents which isnt even a betting option in that game. It starts off at 50 cents
I havent used them
Its on my Golden Rivuera account
The chat box wont stay up
that is why I am on this one
7:41 pm
Riviera*
Marcela
Jennifer I can gladly have a look for you. Please hold for a few minutes so I can review your account.
jennifer
Thanks
Marcela
Your patience is greatly appreciated. Won’t be much longer.
jennifer Giving 10 cent bets on a game that starts off at 50 cents is beyond greasy
Im falling asleep lol
Marcela
Sorry Jennifer, just a moment.
jennifer york
Its not you. Just been a long day
excuse me for a moment please
Marcela
I am checking why this error happened.
May I please have your account username?
jennifer under @hotmail.com
That is my user name
Can you cancel it and try again?
Marcela
I can't cancel.
jennifer
well i refuse to use them
They are worth zilch on a game that starts at 50 cents
Marcela
Please send a screenshot.
jennifer
one second
I will send 2
Marcela
Great,
jennifer
Gr.jpg
Gr.jpg
I cant send one without the freespins that shows it starting at 50 cents
Marcela
But the free spins should work in this case?
jennifer
yes, but they are only worth 10 cents and the 10 cents isnt even an option in real play. Iy starts at 50 cents
so the 10 cents will make me lose money e
Marcela
Jennifer that is the bonus granted to you, I am sorry but I cannot change it.
jennifer york
Im sorry Im really really tired
How is that even an OPTION! There is NO 10 cents in real play. I lose 40 cents a spin
Marcela
Jennifer the spins we grant are preset, we cannot change the value of the spins.
jennifer
so managment has snuck in 10 cents in bonus play
Marcela
They are the minimum bet.
jennifer
not in real play they are not though!
That is not fair, and I dont even know if that is legal
This casino has gone to hell in a hand basket
Read
Not you
The casino
the call centre is fine
Delivered
ARE YOU STILL THERE?
Sorry caps
Marcela
I am sorry Jennifer.
jennifer
8:19 pm
Im not using them, and I have copied this chat. This is so wrong and if I am wrong I will apologize, but Im taking it further
Read
Marcela
I am sorry you feel that way Jennifer.
jennifer
8:20 pm
Good night
Delivered