FAO Casino Reps

[EkJR]

Pondering a question at the moment.

In the UK prior to 7th of May, on age verification specifically, how did you verify someone was of age to gamble? I'm wondering from the point of players(and investigators) being able to sign up and deposit using different spelling of names, different dates of birth and minor address amendments.

I spoke to two verification companies recently, Onfido and Trulio, who confirmed that they provide mismatch information on checks back to casino operators. The casino operator then decided on the next course of action. Does this information get passed to a casino compliance team? I'm struggling to understand who ultimately had the say on it.

Any help answering the above from the casinos perspective would be great.

 

[LV BET]

Hi @EkJR ,

There are some methods that can be used to check a player prior to the new LCCP Regulations -

1) Automated Verification that is done by certain verification companies that run checks of the details through their own databases and all sorts of things. And they come up with an answer whether we need to review it personally or if it's fine. This is a risky method since third parties can use your details to pass the first stage and we'll be none the wiser.

2) The classic, ask for docs, and work your way forward from there.

3) Previously and I'm not sure whether some companies still do this sort of thing, automatic age verification based on a deposit from a Credit Card. Since Credit Cards used to, or should be only issued to people above the age of 18, CCs used to allow for automatic age verification.

I can't go into much more detail for some obvious reasons but those were the basics that I believed most of us used to verify customers

Let me know if there's anything else that perhaps I can help you with.

 

[EkJR]

Hi @EkJR ,

There are some methods that can be used to check a player prior to the new LCCP Regulations -

1) Automated Verification that is done by certain verification companies that run checks of the details through their own databases and all sorts of things. And they come up with an answer whether we need to review it personally or if it's fine. This is a risky method since third parties can use your details to pass the first stage and we'll be none the wiser.

2) The classic, ask for docs, and work your way forward from there.

3) Previously and I'm not sure whether some companies still do this sort of thing, automatic age verification based on a deposit from a Credit Card. Since Credit Cards used to, or should be only issued to people above the age of 18, CCs used to allow for automatic age verification.

I can't go into much more detail for some obvious reasons but those were the basics that I believed most of us used to verify customers

Let me know if there's anything else that perhaps I can help yo uwith.

Thank you for the information.

Another couple of questions on the above. On point 1, Auto Verification.

If a third party gives a green light for verification of a player but it then transpires that this information was false, who has liability? Also, what information can a casino decide to pass/reject it flagged?

 

[LV BET]

Thank you for the information.

Another couple of questions on the above. On point 1, Auto Verification.

If a third party gives a green light for verification of a player but it then transpires that this information was false, who has liability? Also, what information can a casino decide to pass/reject it flagged?

Always willing to help where I can. The casino is always at the end of the day responsible in the eyes of the authority he's licensed under. Yes, they're allowed to complain to the Verification services and might even sue them if it turns out that the operation gets fined for something like that.

Regarding your second question, I'm not sure I understand what you're aiming for? If you're referring to what info gets passed onto the verification service, it's normally the details you registered with.

EDIT - This means your basic personal info. And a Casino HAS to list down in it's T&C that they might subject your data to additional third party verification checks.

 

[EkJR]

Always willing to help where I can. The casino is always at the end of the day responsible in the eyes of the authority he's licensed under. Yes, they're allowed to complain to the Verification services and might even sue them if it turns out that the operation gets fined for something like that.

Regarding your second question, I'm not sure I understand what you're aiming for? If you're referring to what info gets passed onto the verification service, it's normally the details you registered with.

EDIT - This means your basic personal info. And a Casino HAS to list down in it's T&C that they might subject your data to additional third party verification checks.

Thanks

Second point is as below. Will use this as an example.

Player signs up, to check automatically if acceptable the casino sends Names, Date of Birth, Address to third party.

Third party responds flagging the info.

I.e Name ok, Date of Birth mismatch, address ok. What happens then? Do the casino decide on that or is a 2 out of 3 match scenario reached?

 

[LV BET]

Thanks

Second point is as below. Will use this as an example.

Player signs up, to check automatically if acceptable the casino sends Names, Date of Birth, Address to third party.

Third party responds flagging the info.

I.e Name ok, Date of Birth mismatch, address ok. What happens then? Do the casino decide on that or is a 2 out of 3 match scenario reached?

At that point, we'll go for the classic document request and the account is suspended till we can verify where the mistake is. Once that DoB mismatch is verified and explained, we'd run it through another auto check.

 

[EkJR]

At that point, we'll go for the classic document request and the account is suspended till we can verify where the mistake is. Once that DoB mismatch is verified and explained, we'd run it through another auto check.

Thanks. Is this your casino group talking or is that your interpretation of the licence terms as had previously been set out?

 

[LV BET]

Thanks. Is this your casino group talking or is that your interpretation of the licence terms as had previously been set out?

That's the way we do things here at least.

Legally (and I haven't checked with our lawyers) I don't believe the automatic verification check is something that an operator MUST have. It just makes his life easier.

 

[EkJR]

That's the way we do things here at least.

Legally (and I haven't checked with our lawyers) I don't believe the automatic verification check is something that an operator MUST have. It just makes his life easier.

Yeah absolutely, but if they don't have it they had to check within 72 hours previously which would/Should have meant a docs request. Now it's totally different in the new world post 7th of May.

 

[colinsunderland]

Well done to LVBet for answering - the only one out of 6 reps who have read the thread so far.

 

[LV BET]

Well done to LVBet for answering - the only one out of 6 reps who have read the thread so far.

Thanks Colin. You’re all free to tag me in any posts that require an operator’s perspective on the matter. I’ll do my best to provide an answer where the information isn’t sensitive