- Joined
- May 22, 2012
Yes, not a SoW but simple KYC. Have deposited about 1900, withdrawn 1k (paid) and another 650 pending plus 125 in the account.
Logged in, couldn't play or withdraw the balance, getting a KYC form.
That's fine, but I already submitted Virgin Media bill pdf for proof of address, front and back of debit card, pdf bank statement and front and back of photo DL.
So I get an e-mail because my current account is mine only and has no household bills on. Want another one. No problem, here's the pdf of our joint account which is exclusively for household bills.
Apparently my photo ID is fine, but somehow (for the first time ever!) a complete VM bill pdf is 'doesn't meet the address criteria'!
Anyway, got another mail saying the bank statements must be for 30 days and show this:
Hi,
The documents we received did not cover the required criteria to complete verification of the address, please see the following -
The bank statement must show (i) a period of at least 30 days transactions and (ii) a summary of the total account debits and credits over the same period.
Now correct me if I'm wrong, what has 30 days transactions and summary of debits and credits got to do with the address, which is clearly visible on there anyway?
So I reply:
"RBS - 8 July to 07 August inclusive is actually 31 days - it says on the top and it has the summary of credits and debits at the top, plus address!
There aren't many transactions because it's only household bills account. It has a summary where it says 'paid out and paid in'!
Natwest - same as above but 31 days from 14 July to 13 August, so it's again over 30 days. It also has a summary above, 'paid out and paid in' totals.
So in both cases the bank statements are for 31 days, and both show a summary of debit and credit totals, in and out. Exactly what you've asked for.
Can you actually see that part of the pdf?"
So thus far, just for KYC, I have given front and back of photo DL (which also has my address on) front and back of debit card, Virgin Media pdf bill (with address on!) and 2 pdf bank statements for one month, both with address on. And I still haven't satisfied proof of address? What else can I fucking do? If 4 proofs of address isn't enough?
Seriously, Fansbet do not know what they are doing and are deliberately being obstructive. I have never not satisfied KYC ever, with far less than this.
Steer clear. Really, this as bad as Casumo and not even a SoW....
Logged in, couldn't play or withdraw the balance, getting a KYC form.
That's fine, but I already submitted Virgin Media bill pdf for proof of address, front and back of debit card, pdf bank statement and front and back of photo DL.
So I get an e-mail because my current account is mine only and has no household bills on. Want another one. No problem, here's the pdf of our joint account which is exclusively for household bills.
Apparently my photo ID is fine, but somehow (for the first time ever!) a complete VM bill pdf is 'doesn't meet the address criteria'!
Anyway, got another mail saying the bank statements must be for 30 days and show this:
Hi,
The documents we received did not cover the required criteria to complete verification of the address, please see the following -
The bank statement must show (i) a period of at least 30 days transactions and (ii) a summary of the total account debits and credits over the same period.
Now correct me if I'm wrong, what has 30 days transactions and summary of debits and credits got to do with the address, which is clearly visible on there anyway?
So I reply:
"RBS - 8 July to 07 August inclusive is actually 31 days - it says on the top and it has the summary of credits and debits at the top, plus address!
There aren't many transactions because it's only household bills account. It has a summary where it says 'paid out and paid in'!
Natwest - same as above but 31 days from 14 July to 13 August, so it's again over 30 days. It also has a summary above, 'paid out and paid in' totals.
So in both cases the bank statements are for 31 days, and both show a summary of debit and credit totals, in and out. Exactly what you've asked for.
Can you actually see that part of the pdf?"
So thus far, just for KYC, I have given front and back of photo DL (which also has my address on) front and back of debit card, Virgin Media pdf bill (with address on!) and 2 pdf bank statements for one month, both with address on. And I still haven't satisfied proof of address? What else can I fucking do? If 4 proofs of address isn't enough?
Seriously, Fansbet do not know what they are doing and are deliberately being obstructive. I have never not satisfied KYC ever, with far less than this.
Steer clear. Really, this as bad as Casumo and not even a SoW....