Fairspin casino no responsible gaming policy

[Cand84]

Some months ago I joined Fairspin casino. In their terms and conditions it states you can set deposit limits. I asked about this and was told it was not an option available. I then knowing I have a gambling addiction requested my account be closed due to this. The request was ignored and they continued to take my money. I feel as though they shouldn’t have taken any monies after this request and simply closed my account. Anyone else had issues here?

 

[GourdFollower]

@Cand84

You have an open PAB in with us on this issue.

We expect you to have read the Player Arbitration Policies and Procedures. Please (re)read item 2.3 (entitled "DON'T sabotage your complaint") and then see your PAB ticket ASAP.

Thank you.

 

[maxd]

Also see this: Is Self-Exclusion an Illusion? - Casinomeister

Fairspin is licensed in Curacao, meaning they are under no obligation to honour any self-exclusion requests.

 

[JGslots]

wow. That’s not the best, a spammy promo under a responsible gambling issue. I would consider removing that and possibly speaking to @Casinomeister to see if you can post that somewhere else mate.

Rob

 

[Avernite]

That's a pretty brazen promotion on a problem gambling thread.

For the OP, if they have no responsible gambling tools just think of them as rouges who won't pay you winnings. Hopefully that'll put you off making further deposits.

 

[dunover]

Have hidden the offending promo until it gets official clearance.

 

[maxd]

Yeah, permitted or not -- and I strongly suspect "not" -- that's simply in bad taste and inappropriate.

@Fairspin Casino , if you want to post promotional material please get permission from @Casinomeister or @LadyJelena before doing so. If and when permission is granted please post in the appropriate area.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

 

[Casinomeister]

Hello!

Apologies for the inconvenience.

We have taken your comment into consideration and will make sure to avoid doing so in the future

All the relevant information can be found on our website

Respectfully,
Fairspin

Inconvenience?? Please spare us the platitudes.

You chose to post in this thread after two and a half years. And now you will take our comments into consideration?? Did you have a meeting about it?

And to flippantly tell folks to check out your website is skirting the fence on exploiting this forum for marketing purposes. Not cool.