Fairspin casino no responsible gaming policy

Cand84

New Member
PABnononaccred
Joined
Jul 25, 2020
Location
Australia
Some months ago I joined Fairspin casino. In their terms and conditions it states you can set deposit limits. I asked about this and was told it was not an option available. I then knowing I have a gambling addiction requested my account be closed due to this. The request was ignored and they continued to take my money. I feel as though they shouldn’t have taken any monies after this request and simply closed my account. Anyone else had issues here?
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

Fairspin Casino

I-Gaming Industry Representative
Joined
Aug 10, 2020
Location
Curaçao
Some months ago I joined Fairspin casino. In their terms and conditions it states you can set deposit limits. I asked about this and was told it was not an option available. I then knowing I have a gambling addiction requested my account be closed due to this. The request was ignored and they continued to take my money. I feel as though they shouldn’t have taken any monies after this request and simply closed my account. Anyone else had issues here?
Good day, Cand84.

We're open to communicate and will do our best to resolve the difficulties you've faced at the Fairspin casino.

Kindly ping our support service with the email tied to your Fairspin account so that we can clarify the details, determine the reason for the problem, and provide the solution.

Thank you in advance.

Kind Regards,
Fairspin team
 

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