Luckynumber777
Newbie member
- Joined
- Aug 17, 2021
Hi all, I’m new here - i just wanted to get your opinion on a problem I’m having.
So I’m playing at NeonVegas (not listed on this site) but it is an MGA licensed casino.
I played there for a good while and was able to turn €50 into €1600. As soon as I hit €1600 I withdrew to my card.
The next day the money was back in my account and I had a message telling me I needed to withdraw to a different card. Which I did.
The next day the money was, again, back in my account and I was told I’d have to withdraw using bank transfer. Problem was, bank transfer wasn’t in the drop down list of withdrawal options, so I informed them and while they worked on that problem I put a loss limit of €5 daily on my account, which activated and was visible (and still is) on the website.
Here, the problem starts. The next day I thought I’d play through those €5. Couldn’t hurt, right? Well, long story short, the loss limit obviously glitched or just didn’t work because I was able to blow through all the money. So now my question is - is the casino liable for having failed gambling limits, which obviously have to be available to us gamblers to prevent these things, and should the €1600 (minus €5 a day) be returned to my account?
I’ve been thinking about this a lot and honestly I just wanted a second opinion.
This is not a complaint, which is why I’ve posted this here, NeonVegas are still reviewing my request.
Thoughts?
So I’m playing at NeonVegas (not listed on this site) but it is an MGA licensed casino.
I played there for a good while and was able to turn €50 into €1600. As soon as I hit €1600 I withdrew to my card.
The next day the money was back in my account and I had a message telling me I needed to withdraw to a different card. Which I did.
The next day the money was, again, back in my account and I was told I’d have to withdraw using bank transfer. Problem was, bank transfer wasn’t in the drop down list of withdrawal options, so I informed them and while they worked on that problem I put a loss limit of €5 daily on my account, which activated and was visible (and still is) on the website.
Here, the problem starts. The next day I thought I’d play through those €5. Couldn’t hurt, right? Well, long story short, the loss limit obviously glitched or just didn’t work because I was able to blow through all the money. So now my question is - is the casino liable for having failed gambling limits, which obviously have to be available to us gamblers to prevent these things, and should the €1600 (minus €5 a day) be returned to my account?
I’ve been thinking about this a lot and honestly I just wanted a second opinion.
This is not a complaint, which is why I’ve posted this here, NeonVegas are still reviewing my request.
Thoughts?