The Blue Anchor
Non-Gambler
- Joined
- Jan 11, 2015
- Location
- UK
There have been a few threads on EM and their SE policy, so apologies for starting another one.
I have been in conversation with them after accidentally opening an a/c with Viks casino when I didn't spot it was part of their network. I am SE'd from Jetbull and one other and I know the score so would not have joined deliberately.
Anyway, I am not so worried about getting my deposits back - but more so about their whole lack of a joined up approach to self exclusion which appears to be a deliberate ploy to maximise income.
I joined Viks with exactly the same user and personal details as the two I am excluded from - so why did they still let me join when a simple database script would have prevented it - and this is hardly a new issue.
Since I pointed it out to them, they have sent me 3 different emails pointing to their T&Cs which specifically allow them to make no effort to weed out SE'd customers and then to keep their deposits and winnings.
As I said, this is not about the deposits - but what seems to be a deliberate decision to allow SE'd customers to play until either they win or they stop playing - and then to block them and keep the funds.
I should add the Viks themselves are not interested in discussing this, even though I presume they get to keep the lions share of the money. All they say is 'not our problem talk to EM'.
Anyway, whether it will do any good, I am going to write to the regulator about this. (not to request my deposits back, but to make them aware of what I believe is deliberate flouting of the UKGC guidance on self exclusion for the purposes of making more money).
I have been in conversation with them after accidentally opening an a/c with Viks casino when I didn't spot it was part of their network. I am SE'd from Jetbull and one other and I know the score so would not have joined deliberately.
Anyway, I am not so worried about getting my deposits back - but more so about their whole lack of a joined up approach to self exclusion which appears to be a deliberate ploy to maximise income.
I joined Viks with exactly the same user and personal details as the two I am excluded from - so why did they still let me join when a simple database script would have prevented it - and this is hardly a new issue.
Since I pointed it out to them, they have sent me 3 different emails pointing to their T&Cs which specifically allow them to make no effort to weed out SE'd customers and then to keep their deposits and winnings.
As I said, this is not about the deposits - but what seems to be a deliberate decision to allow SE'd customers to play until either they win or they stop playing - and then to block them and keep the funds.
I should add the Viks themselves are not interested in discussing this, even though I presume they get to keep the lions share of the money. All they say is 'not our problem talk to EM'.
Anyway, whether it will do any good, I am going to write to the regulator about this. (not to request my deposits back, but to make them aware of what I believe is deliberate flouting of the UKGC guidance on self exclusion for the purposes of making more money).