Hello to you all...
I’m new to this forum and reading through today I have found some realy interesting conversations.
I’m hoping someone can help me or advise me with my issue I have regarding a withdrawal from Euro City casino.
The first issue I come across was when I withdraw the winnings on my account. They asked me to supply my I.D. and a recent utility bill before they could re open my account. Not a problem I thought. Just send it in and it will be re opened. This was not the case. My account has not been reopened. The second issue I get was an email asking me to complete the wagering requirements which I thought I had done. This was an amount of £305 to complete the wagering. I was happy to complete the wagering if the account was reopened (I have emailed them this asking this). Then I get a follow up email sent to me after asking them to reopen my account so I can complete the wagering. There email to me mentions ‘Ryan, as a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.’ Other than them asking me to complete the wagering requirements. This is the only information I have had from them. I have emailed them on a number of occasions which they have not replied with any further information.
I was told when I signed up that a bonus had been put on my account and they told me how much I would have to wager before I could withdraw. It’s not like I had a game plan how to win this money. They gave me the information how I would need to complete this and what games would count and what percentage.
I have asked them as advised by a friend who regulates there gaming. (gaming commission) The response was for me to look on their site and follow the link. I did this to find out that the Interactive Gaming Council (www.igcouncil.org) after speaking with them said they do not regulate them anymore and this should not be on their web site.
I have had blunt answers from Euro City Casino and had no explanations from them why they are not paying me out my winnings. Only that they believe I have taken advantage of the bonus offer. They have not come back with any evidence. As i said before this was not my intentions. I had to ask them how and what game to play to complete the wagering.
I’m sorry for the long post if there is any advice this would really be appreciated.
Thanks Ryan
I’m new to this forum and reading through today I have found some realy interesting conversations.
I’m hoping someone can help me or advise me with my issue I have regarding a withdrawal from Euro City casino.
The first issue I come across was when I withdraw the winnings on my account. They asked me to supply my I.D. and a recent utility bill before they could re open my account. Not a problem I thought. Just send it in and it will be re opened. This was not the case. My account has not been reopened. The second issue I get was an email asking me to complete the wagering requirements which I thought I had done. This was an amount of £305 to complete the wagering. I was happy to complete the wagering if the account was reopened (I have emailed them this asking this). Then I get a follow up email sent to me after asking them to reopen my account so I can complete the wagering. There email to me mentions ‘Ryan, as a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.’ Other than them asking me to complete the wagering requirements. This is the only information I have had from them. I have emailed them on a number of occasions which they have not replied with any further information.
I was told when I signed up that a bonus had been put on my account and they told me how much I would have to wager before I could withdraw. It’s not like I had a game plan how to win this money. They gave me the information how I would need to complete this and what games would count and what percentage.
I have asked them as advised by a friend who regulates there gaming. (gaming commission) The response was for me to look on their site and follow the link. I did this to find out that the Interactive Gaming Council (www.igcouncil.org) after speaking with them said they do not regulate them anymore and this should not be on their web site.
I have had blunt answers from Euro City Casino and had no explanations from them why they are not paying me out my winnings. Only that they believe I have taken advantage of the bonus offer. They have not come back with any evidence. As i said before this was not my intentions. I had to ask them how and what game to play to complete the wagering.
I’m sorry for the long post if there is any advice this would really be appreciated.
Thanks Ryan