Euro City Casino Issue with my winnings!!!!

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
Hello to you all...
I’m new to this forum and reading through today I have found some realy interesting conversations.
I’m hoping someone can help me or advise me with my issue I have regarding a withdrawal from Euro City casino.
The first issue I come across was when I withdraw the winnings on my account. They asked me to supply my I.D. and a recent utility bill before they could re open my account. Not a problem I thought. Just send it in and it will be re opened. This was not the case. My account has not been reopened. The second issue I get was an email asking me to complete the wagering requirements which I thought I had done. This was an amount of £305 to complete the wagering. I was happy to complete the wagering if the account was reopened (I have emailed them this asking this). Then I get a follow up email sent to me after asking them to reopen my account so I can complete the wagering. There email to me mentions ‘Ryan, as a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.’ Other than them asking me to complete the wagering requirements. This is the only information I have had from them. I have emailed them on a number of occasions which they have not replied with any further information.
I was told when I signed up that a bonus had been put on my account and they told me how much I would have to wager before I could withdraw. It’s not like I had a game plan how to win this money. They gave me the information how I would need to complete this and what games would count and what percentage.
I have asked them as advised by a friend who regulates there gaming. (gaming commission) The response was for me to look on their site and follow the link. I did this to find out that the Interactive Gaming Council (www.igcouncil.org) after speaking with them said they do not regulate them anymore and this should not be on their web site.
I have had blunt answers from Euro City Casino and had no explanations from them why they are not paying me out my winnings. Only that they believe I have taken advantage of the bonus offer. They have not come back with any evidence. As i said before this was not my intentions. I had to ask them how and what game to play to complete the wagering.
I’m sorry for the long post if there is any advice this would really be appreciated.
Thanks Ryan
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'd suggest to submit a PAB to Max, but it may be a couple of weeks for him to get to it since he's finishing up 2010 yearly stats, and he'll be with me in London.

You said you sent in your ID docs? How did they respond to that? Are you sharing your computer with other players? (that could be a problem).
 

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
Hi.
Thanks a lot for your reply.
Sorry to be so naive about this but what does submit a PAB to Max mean?
When I sent them my I.D. they said. Quote ‘Concerning your documents and account with us, please note that these were reviewed and accepted for our verification purposes.

However, please understand that we run promotions and provide bonuses to members as a sign of goodwill for their patronage. When it becomes apparent that members are taking advantage of our generosity, then we have to take particular action.’
Then since this messages all i get is the same answer even thought I told them that it was support at Euro City Casino who told me what the requirements where to make the winning withdraw able.
Thanks again for the help with this. I will definitely be perusing this to the end with them.
Thanks
Ryan
 

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
Thanks

Thanks Petro. Will do.

Is this something that has happened to a few peoples accounts?

Ryan
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
‘Ryan, as a responsible company we are continually monitoring our sites. During this monitoring we note that the way you have used your account with us, leads us to believe that your reason for joining our site was to take advantage of the bonuses we provide.’
What utter Bull....!
Every player who joins ANY casino and takes the bonus, by definition "Wants to take advantage of the bonus".
I've never heard such nonsense! Well, maybe I have, but not from any reputable casinos.

To be fair, I don't recall seeing any other complaints about this casino.
Pitch your Bitch and wait to see how it pans out.

KK
 

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
What utter Bull....!

Hi KasinoKing,

Thanks for the post. It nice to get some support from others. I have submitted a Pitch your Bitch today. Just waiting on a responce. With any luck i hope this might get sorted with enough support from every one. Thanks again.

Ryan
 

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
HI Guys,

I PAB a couple of weeks ago and have had know reply. When you post a PAB what is the normal responce i should get?

Thanks

Ryan
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
HI Guys,

I PAB a couple of weeks ago and have had know reply. When you post a PAB what is the normal responce i should get?

Thanks

Ryan

Because of ICEi, and a backlog of cases, plus Christmas, there is a longer delay than usual on the turn around of PABs. Things should return to normal now. Sometimes the delay is with the communication between Max and the casino. 2 weeks is not all that long a delay for a PAB.
 

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-
And please remember to keep us updated when the PAB-process has come to a conclusion. Its interesting to see what kind of excuse the casino uses to prove that you are a bonus "abuser".

If a player has played within the rules of the T&C, then no casinos can accuse the player for abusing a bonus. No matter what games you have played. High or low bets, or whatever. Just BS.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
@ ryancook - are you sharing your computer with anyone?
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland

rainmaker

I'm not a penguin
Joined
Dec 28, 2010
Location
-

Repro

Dormant account
PABnonaccred
PABnononaccred
Joined
Sep 15, 2010
Location
Netherlands

matty0721

Dormant account
Joined
Feb 7, 2011
Location
norwich
:mad:
Why do people do that!!!
takes way from people who really do run in with issues with casinos.

Muppet!! funny when they get caught though:lolup:
 

ryancook

Banned User
PABnononaccred
Joined
Jan 15, 2011
Location
London
I can’t see how Euro City can accuse me of having multiple accounts. I have only ever signed up once to their casino once. Is this not some kind of excuse as they cannot back up there ludicrous first email to me saying I was trying to abuse there bonus. If this was the case would they have not emailed me this first. The second point regarding a guy that had an issue with his Splendido account I had seen this on the forum and read up on this. Why would that mean I was sharing his computer?
 

VerboomC

Dormant account
Joined
Jan 20, 2009
Location
Cyprus
Reply to Bryan's question

@ ryancook

You should answer to Bryan's questions. How is it possible that you have the same IP's?
 
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