Official EnergyCasino. Energised thread! Bonuses & more

[AgentEnergy]

What is the definition of irregular play?

and if we take this bonus we can cash out only $200? What’s the point

Irregular as in fraudulent or unlawful gameplay

 

[pinnit2014]

Damn, i thought you have said 'it's winning'

I'll put my 43 pitchforks away for the day

 

[BonJovi92]

Damn, i thought you have said 'it's winning'

I'll put my 43 pitchforks away for the day

 

[4048]

I saw it thank you for sharing it @sapit222 . After assessing such promotion and reflecting your angle on this scenario, we understand it is the same thing if you say: (deposit + bonus) * 35 which is (100 + 100) * 35 = 7,000. It is exactly the same thing to say 100 *70 = 7,000

So in other words, stating that the deposit has to be played through 70 times is inaccurate. What is the accurate thing to say is (deposit + bonus) * 35

Yet we understand this bonus are not what you have expected and rest assured it will be addressed for potential improvements.

Best,

Deposit+bonus * 35 is the same as deposit * 70 or bonus * 70 in this case, so no it's not inaccurate at all.

 

[brianmon]

Deposit+bonus * 35 is the same as deposit * 70 or bonus * 70 in this case, so no it's not inaccurate at all.

It is, if it's a 100% bonus (which that one was).

But they like to quote it as (deposit + bonus) x 35 because x 35 looks better than x 70
and especially on a 50% bonus where it would be x 105 deposit (or bonus).
x 35 looks better than x 105

 

[BonJovi92]

Deposit+bonus * 35 is the same as deposit * 70 or bonus * 70 in this case, so no it's not inaccurate at all.

listen to this and chill

 

[4048]

It is, if it's a 100% bonus (which that one was).

But they like to quote it as (deposit + bonus) x 35 because x 35 looks better than x 70
and especially on a 50% bonus where it would be x 105 deposit (or bonus).
x 35 looks better than x 105

I wouldn't have said the same thing about a 50% bonus, I'd have been harsher in my wording

 

[brianmon]

I wouldn't have said the same thing about a 50% bonus, I'd have been harsher in my wording

Actually, I got it slightly wrong.
100% bonus with (D+B)x35 would be 70 x Bonus (or 70 x Deposit)
50% Bonus with (D+B)x35 would be 105 x Bonus (But Not 105 x Deposit)

But the point still stands. Quoting (D+B)x35 looks better to the unwary.

 

[BonJovi92]

Actually, I got it slightly wrong.
100% bonus with (D+B)x35 would be 70 x Bonus (or 70 x Deposit)
50% Bonus with (D+B)x35 would be 105 x Bonus (But Not 105 x Deposit)

But the point still stands. Quoting (D+B)x35 looks better to the unwary.

This point still stands

 

[JohnSnow]

Wednesday reload bonus. The people that come with this rules are the biggest tyrants in the industry. Shame on you.

I noticed it differs every week. Sometimes no cap. Now again this week deposit 100 get the max bonus of 50 euro only to be left with 200 euro (if you are extremely lucky to wager all those thousands) to withdraw. Lmfao

Just don't use any bonuses then energycasino is just fine.

 

[electronictonic]

Wednesday reload bonus. The people that come with this rules are the biggest tyrants in the industry. Shame on you.

I noticed it differs every week. Sometimes no cap. Now again this week deposit 100 get the max bonus of 50 euro only to be left with 200 euro (if you are extremely lucky to wager all those thousands) to withdraw. Lmfao

Just don't use any bonuses then energycasino is just fine.

Yeah just a money making exercise for the casinos, so they can cream off all the excess over £200 whilst having very low liability, avoid avoid avoid.

 

[sapit222]

Yeah, very bad bonuses at EnergyCasino.

 

[JohnSnow]

Just be extremely careful. They wouldn't offer these bonuses if idiots wouldn't take them. Engerybet must change these terms or even better yet don't offer them to anyone.

Who would take such a bonus? Who would deposit 100 with 50 euro bonus to wager thousands and be left with 200 euro. Imagine hitting the best run of your life even when you are a low roller Who deposits only a tenner and thinks that 200 max cashout is fair. No its not. Vote with your wallet lads and garls.

 

[syntynyt]

LOL at that 'promo', the worst reload bonus terms that i ever saw especially coming from a long standing casino. What are they thinking?!

 

[AgentEnergy]

Wednesday reload bonus. The people that come with this rules are the biggest tyrants in the industry. Shame on you.

I noticed it differs every week. Sometimes no cap. Now again this week deposit 100 get the max bonus of 50 euro only to be left with 200 euro (if you are extremely lucky to wager all those thousands) to withdraw. Lmfao

Just don't use any bonuses then energycasino is just fine.

We have multiple offers pretty much every day and this specific one has been set at that amount as it is considered sustainable at the present moment. Customers from "safe markets" or that have proved to be "valuable" get better offers but Mass Market are designed this way to protect the business overall.

Thanks everyone for your input we will certainly keep it in consideration, critical objections are imperative as it is the only path for consistent and proactive enhancements of our offerings.

Being honest, there is no need to get emotional while elaborating such fair angles @JohnSnow I'm on your side mate.

Have a nice evening all,

 

[JohnSnow]

We have multiple offers pretty much every day and this specific one has been set at that amount as it is considered sustainable at the present moment. Customers from "safe markets" or that have proved to be "valuable" get better offers but Mass Market are designed this way to protect the business overall.

Thanks everyone for your input we will certainly keep it in consideration, critical objections are imperative as it is the only path for consistent and proactive enhancements of our offerings.

Being honest, there is no need to get emotional while elaborating such fair angles @JohnSnow I'm on your side mate.

Have a nice evening all,

Proved to be valuable? I have never made a withdrawal and all my deposits from the years were losses and never complained and I still play with your outfit but will never ever take such bonuses. It's just extremely bad and that is a fact. Nothing emotional about this. I just said that your outfit is fine but these offers are not only an insult to any player but also unethical in my honest opinion.

Not one single person who actually understands the terms fully well would take this bonus except maybe extreme low rollers. Also i am complaining about particular bonuses with these terms not all. Just two days ago I was granted 20 euro free bonus which was awesome.

Try to recognize the fact that everyone here thinks the same about such bonuses and pass it through your superiors. It's a win win in the long term. Or like I said don't even offer these bonuses, because the maximum bonus of 50 euro requires a deposit of 100 euro which makes it 3750 euro to wager only to be able to cash out 200.

Do you realize that once a player manages to wager this much at one point they have a much higher balance? So you deposit 100 to have a chance (if you are lucky) to win a maximum of 200 euro and the rest would be forfeited. I have nothing more to say about this matter it is up to the management of energycasino. I rest my case.

And once again there is nothing wrong with your casino except (bonuses with these kind of limits). I know this is not up to you personally but I am hoping you can play a key role towards the management. I'm glad you are on my side mate. Cheers.

 

[BonJovi92]

Proved to be valuable? I have never made a withdrawal and all my deposits from the years were losses and never complained and I still play with your outfit but will never ever take such bonuses. It's just extremely bad and that is a fact. Nothing emotional about this. I just said that your outfit is fine but these offers are not only an insult to any player but also unethical in my honest opinion.

Not one single person who actually understands the terms fully well would take this bonus except maybe extreme low rollers. Also i am complaining about particular bonuses with these terms not all. Just two days ago I was granted 20 euro free bonus which was awesome.

Try to recognize the fact that everyone here thinks the same about such bonuses and pass it through your superiors. It's a win win in the long term. Or like I said don't even offer these bonuses, because the maximum bonus of 50 euro requires a deposit of 100 euro which makes it 3750 euro to wager only to be able to cash out 200.

Do you realize that once a player manages to wager this much at one point they have a much higher balance? So you deposit 100 to have a chance (if you are lucky) to win a maximum of 200 euro and the rest would be forfeited. I have nothing more to say about this matter it is up to the management of energycasino. I rest my case.

And once again there is nothing wrong with your casino except (bonuses with these kind of limits). I know this is not up to you personally but I am hoping you can play a key role towards the management. I'm glad you are on my side mate. Cheers.

understandable point though. In my opinion there are many casinos in this forum who also offer pretty lame targeted bonuses like Slotsmillion or Karl Casino for example, but I believe we cannot always blame casino reps for fuckups tho. anyhow I hope you are taking notes and reporting this to responsible lads in your organization @MarcoEnergy

It's almost weekend let's get the skeleton moving!!!!!!!!!

 

[4048]

So I logged in on Energy Casino yesterday and found 10 FS - which was a nice surprise. Even better was it when I won €15 on the initial 10 fs, and built this up to €90.

So then, just as I have grown tired of PNG and wish to change provider, I realise that I can't. Engage a series of unfortunate events and PNG randomness and what feels like 90 spins later it's gone.

I'm not here to complain about the FS or the lost bonus or whatever, but why o why do you lock bonuses to specific providers? This brought up memories of other Energy Casino bonuses I have seen and never accepted, because they are provider locked until wagered. Is there any reason behind this?

 

[AgentEnergy]

So I logged in on Energy Casino yesterday and found 10 FS - which was a nice surprise. Even better was it when I won €15 on the initial 10 fs, and built this up to €90.

So then, just as I have grown tired of PNG and wish to change provider, I realise that I can't. Engage a series of unfortunate events and PNG randomness and what feels like 90 spins later it's gone.

I'm not here to complain about the FS or the lost bonus or whatever, but why o why do you lock bonuses to specific providers? This brought up memories of other Energy Casino bonuses I have seen and never accepted, because they are provider locked until wagered. Is there any reason behind this?

Thank you for your feedback @4048 - we lock bonuses to specific providers due to the way certain bonuses are produced through an easy setup being attached to the provider's mechanism for a more flexible rewarding/deducting system.

However, we do have various promotions from time to time not subject to any particular game provider.

For more info please keep an eye on our newsletters and promotions page.

Best,

Marco

 

[dave1888]

Thank you for your feedback @4048 - we lock bonuses to specific providers due to the way certain bonuses are produced through an easy setup being attached to the provider's mechanism for a more flexible rewarding/deducting system.

However, we do have various promotions from time to time not subject to any particular game provider.

For more info please keep an eye on our newsletters and promotions page.

Best,

Marco

Can you sort me any free spins on my energy account please? been with you guys for at least 10 years now Possibly longer. I remember when all that was on there was Microgaming :O

 

[AgentEnergy]

Can you sort me any free spins on my energy account please? been with you guys for at least 10 years now Possibly longer. I remember when all that was on there was Microgaming :O

Sure, just send me a pm with your player ID

 

[AgentEnergy]

The Flying Dutchman Tournament ?

? We’re hooking you up with a share of the €/£1,050 Bonus pot! ?‍

Click here to take part of it!

PS. We also have a Live casino tournament ongoing

 

[4048]

Thank you for your feedback @4048 - we lock bonuses to specific providers due to the way certain bonuses are produced through an easy setup being attached to the provider's mechanism for a more flexible rewarding/deducting system.

However, we do have various promotions from time to time not subject to any particular game provider.

For more info please keep an eye on our newsletters and promotions page.

Best,

Marco

Understood, though I really think you should look into integrating the freespins in a way where you're not provider locked, it's not the best user experience.

 

[AgentEnergy]

Understood, though I really think you should look into integrating the freespins in a way where you're not provider locked, it's not the best user experience.

We most certainly will ?

 

[JohnSnow]

Withdrawals really are slow just like LVBet. 3 working days max. It should be 24 hours MAX weekend or during working days doesn't matter and shouldn't matter. I'm glad I can still play at boomcasino. All my withdrawals are processed within 6 hours, very rarely over that time frame.

It is time to wake up and go with the players requirements because this is too much 2010 vibes. BTW even in 2010 i got withdrawals faster from some outfits lol.

Also energycasino and lvbet seem like a copy of each other on MANY aspects and I mean MANY. That's not a bad thing BTW but how come?

 

[andym]

Forget about energy. I returned after a year break there. withdraw speed still 3 days. Their promos are ridicilous bad as they all have their wincap still and their goodwill rate is below 5%.
Spend more than 1200eur in 6 days and got 50eur back As a goodwill.
not comparable with the industry anymore...

 

[justdoit]

I got account in Energy casino, in covi19 time I got brake from gambling join gamestop for a year, when I got back they refuse to open my account lol... All other casinos they reopen my account without any problem, some casinos they even send me Welcome Bonus
Energy Casino run like old time with no upgrades, they cant check if you still on gamestop

 

[The Viking]

Marco might be the rep of the year but i really dont understand the point of him starting this thread ? Asking for opinions when clearly they are not taking onboard ?
Withdrawals still not up to standard of the old days, still just 1 game you can play on bonuses
And yesterday got mail about 100% bonus on Legasy of dead and since i like that game i figure why not, but thankfully i read the terms
All winnings with the bonus capped at $500????
Slow payout and capped winnings used to be a sign of casinos having paymeants issues ?
Enough ranting just wished they came good again used to me one of my fav

 

[pinnit2014]

Yeah, i stopped playing there as their w/d times were getting a tad erratic as well. Says a lot when the offers still come in and you don't even open them because you know it's the usual 1 game you probably don't want to play and, if lucky, you're capped at a low amount as well. Pointless (well, for players - probably decent for the casino)

 

[BonJovi92]

Marco is trying his best ? All casinos have gotten room for improvement I guess and the fact that certain casino reps ask for feedback is a good initiative.

 

[AgentEnergy]

Marco might be the rep of the year but i really dont understand the point of him starting this thread ? Asking for opinions when clearly they are not taking onboard ?
Withdrawals still not up to standard of the old days, still just 1 game you can play on bonuses
And yesterday got mail about 100% bonus on Legasy of dead and since i like that game i figure why not, but thankfully i read the terms
All winnings with the bonus capped at $500????
Slow payout and capped winnings used to be a sign of casinos having paymeants issues ?
Enough ranting just wished they came good again used to me one of my fav

We are trying our best. Thanks for sharing your thoughts.

 

[perunamies]

This was a fun read through.

"We want your honest feedback, because we've lost most of our player base and want to get them back to our casino"

Then they completely ignore any constructive criticism. What was the point? Free publicity probably.

We players are not complicated. Fast, hassle free cashouts. A few decent bonuses from time to time. Maybe some free spins. Possibly some cash back. That's it. It's not rocket surgery.

I think I played at Energy at some point in time, but it's probably been over 5 years since I deposited there. Just completely forgot about them because there were always 10-20 better places to play at at any point in time.

Capped winnings on bonuses? Big no-no.

1 or 2 games you can play on bonuses? Big no-no.

Cash out times of up to 3 days? Not a very big no-no for me personally, but still when all these things taken into account I see absolutely no reason to play at Energy.

 

[justdoit]

This was a fun read through.

"We want your honest feedback, because we've lost most of our player base and want to get them back to our casino"

Then they completely ignore any constructive criticism. What was the point? Free publicity probably.

We players are not complicated. Fast, hassle free cashouts. A few decent bonuses from time to time. Maybe some free spins. Possibly some cash back. That's it. It's not rocket surgery.

I think I played at Energy at some point in time, but it's probably been over 5 years since I deposited there. Just completely forgot about them because there were always 10-20 better places to play at at any point in time.

Capped winnings on bonuses? Big no-no.

1 or 2 games you can play on bonuses? Big no-no.

Cash out times of up to 3 days? Not a very big no-no for me personally, but still when all these things taken into account I see absolutely no reason to play at Energy.

dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there

 

[perunamies]

dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there

I just can't wrap my head around how a casino that's been around since 2013 thinks it's a good idea to restrict bonus play to 1 game only. That makes zero sense. I mean 99,99% of players are not going to like that.

 

[justdoit]

I just can't wrap my head around how a casino that's been around since 2013 thinks it's a good idea to restrict bonus play to 1 game only. That makes zero sense. I mean 99,99% of players are not going to like that.

and some stupid game never so before lol
not only restrict bonus but all balance include my real cash

 

[AgentEnergy]

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The higher the value of the amount you win in one single spin, relative to your bet amount, the higher your score.

To take part in the tournament, simply open any of the qualifying games and select “Yes” to opt-in.

The tournament features a leaderboard, where a player’s rank is determined by a Biggest Win Multiplier scoring system. The higher a single spin’s win amount is, relative to the wager, the higher the leaderboard score will be.


Good luck!

 

[AgentEnergy]

dont even go there lol I just reopen my account after 3 years, I deposit £50 got bonus £25 and they lock my money with bonus only one game to play WTF, I cancel bonus play with my money, won £100 withdraw 2 days ago still waiting for cashout, CS told me they keep it 3 working days as pending, when they pay it can take another 2-3 working days, I need to wait 5 days for some cashout is big joke, I limit my account to £10 so i never go back and play there

Sorry to hear that mate @JustForFun - As usual just send me a private message and I will apply magic to speed up the withdrawals. Also thanks for your feedback, I will pass it on.

Marco,

 

[justdoit]

Sorry to hear that mate @JustForFun - As usual just send me a private message and I will apply magic to speed up the withdrawals. Also thanks for your feedback, I will pass it on.

Marco,

thanks Marco but I all read got my money, next time I play I pm

 

[AgentEnergy]

thanks Marco but I all read got my money, next time I play I pm

Glad to hear that ?

 

[phiro555]

I am a Long time member here and i can say ,the casino is worse and worse day after day !! Vip team not working on weekends , 10 % cashback , the non know casinos give 25% to vip Players , i deposit trough the month alot , bonuses are trash , RTP on the slots are the lowest possible allowed , the odds generally are not worth to speak about , now after many many years i have enough of this constantly downgrade for the players ! If you have the opportunity to play somewhere on better online casinos , and this is not hard to find stay away ! Kind regards to all

 

[AgentEnergy]

I am a Long time member here and i can say ,the casino is worse and worse day after day !! Vip team not working on weekends , 10 % cashback , the non know casinos give 25% to vip Players , i deposit trough the month alot , bonuses are trash , RTP on the slots are the lowest possible allowed , the odds generally are not worth to speak about , now after many many years i have enough of this constantly downgrade for the players ! If you have the opportunity to play somewhere on better online casinos , and this is not hard to find stay away ! Kind regards to all

Sorry to hear that @phiro555 - Feel free to pm me and we will see if there is something we can do

 

[phiro555]

Sorry to hear that @phiro555 - Feel free to pm me and we will see if there is something we can

I am sorry but its bad that it's need to be escalated everytime .I have nothing to hide , i allow that you publish all my deposits from 5 months ,all my withdrawals all my statistics ,RTP , bonuses , etc ... I gamble only on energy casino and very rare on other casinos , gambling is based on luck , for me are not only important the winings , its important how long you play also your playtime . Energycasino have the biggest house edege in the casino industry and give back less as other casinos ! For a one hour Play you need to deposit 2,5 x more like on other online casino. The players that write something who deposit once or two times this is not relevant ! But players like me who constantly write and suggest what to improve are not listened . I dont deposit a fortune i deposit from 1000€ to 3000€ per month but come on the 10% of cashback are nothing compared to other casinos and the hous edge of energycasino . I playes for weekend most players play for weekend deposited 1500€ asked for a bonus and support telling me vip team is not working on weekends ??? Sure because they now they give me 10% of the losses back on Monday and then tell you already got a bonus . I could write 10 sites but it not Chang anything ! I am was a loyal player for 10 years but i thinking about to leave this casino because there is no improvement !

 

[The Viking]

I am sorry but its bad that it's need to be escalated everytime .I have nothing to hide , i allow that you publish all my deposits from 5 months ,all my withdrawals all my statistics ,RTP , bonuses , etc ... I gamble only on energy casino and very rare on other casinos , gambling is based on luck , for me are not only important the winings , its important how long you play also your playtime . Energycasino have the biggest house edege in the casino industry and give back less as other casinos ! For a one hour Play you need to deposit 2,5 x more like on other online casino. The players that write something who deposit once or two times this is not relevant ! But players like me who constantly write and suggest what to improve are not listened . I dont deposit a fortune i deposit from 1000€ to 3000€ per month but come on the 10% of cashback are nothing compared to other casinos and the hous edge of energycasino . I playes for weekend most players play for weekend deposited 1500€ asked for a bonus and support telling me vip team is not working on weekends ??? Sure because they now they give me 10% of the losses back on Monday and then tell you already got a bonus . I could write 10 sites but it not Chang anything ! I am was a loyal player for 10 years but i thinking about to leave this casino because there is no improvement !

Agree with most of what you say as i said in my previous post here. Energy was my place to go for a long time .back when you could count on your withdrawal to arrive within hours
Reload bonuses were you could play most games with no caps
Now you dont know when you are getting paid
The reload bonuses are limited to 1 game and the winnings are capped at 400 bux ??
Im sure and i know Marco is one helluva rep but you started this thread so i would like to know why you aint listening to the players in this thread ??

 

[AgentEnergy]

Agree with most of what you say as i said in my previous post here. Energy was my place to go for a long time .back when you could count on your withdrawal to arrive within hours
Reload bonuses were you could play most games with no caps
Now you dont know when you are getting paid
The reload bonuses are limited to 1 game and the winnings are capped at 400 bux ??
Im sure and i know Marco is one helluva rep but you started this thread so i would like to know why you aint listening to the players in this thread ??

Ofc I listen bud. It just ain't that easy to change things overnight ?

 

[justdoit]

@MarcoEnergy is it limit of time (HRS) how long players from UK can play in Energy Casino? or you send warning emails just to shut up UKGC?

 

[phiro555]

Today when the players log in to their accounts , again a bad Surprise !! @MarcoEnergy any comments ?? RTP adjustment!

 

[AgentEnergy]

@MarcoEnergy is it limit of time (HRS) how long players from UK can play in Energy Casino? or you send warning emails just to shut up UKGC?

@justdoit There's no limit. It all depends if you have a session limit or RG tool activated. Where are you getting that info from?

 

[justdoit]

@justdoit There's no limit. It all depends if you have a session limit or RG tool activated. Where are you getting that info from?

I deposit £100, 2 weeks ago played about 2-3 hrs got email next day, you spend to much time playing? is that just to make happy UKGC ?

 

[phiro555]

And i becomed now a Email , because i said to support team about RTP adjustment , and the Lady send me an explanation about rng random number generator etc .... Come on are you Sirius do you think we are totally dumb ? I play longer there like she's by the company ? this is one of the many many messages!

 

[AgentEnergy]

I deposit £100, 2 weeks ago played about 2-3 hrs got email next day, you spend to much time playing? is that just to make happy UKGC ?

That is just us being proactive towards RG like any other operator would. Nothing to do with making UGKC happy ?