Resolved Energy Casino mobile number?

[Valhalla]

Not necessarily a complaint...

I went to log in at Energy last night and was told my account is blocked, but if I contact support they will unblock it for me (I must have set a time out a while back).

Anyway, I filled in their online form and today received a reply stating that due to UKGC regulations they have to receive a phone call from me declaring my wish to continue gaming on the site and, after a 24 hour cooling-off period, my account will be unblocked.

Where I'm alarmed is that the number provided starts 07918, and when I called it I was met with "Welcome to the Vodafone answering service..." (after ringing for a while).

Is this normal? I can't help but feel apprehensive.

 

[smart_croatia]

we have rep here @AgentEnergy and @NorbertEnergy maybe then can help you out if you PM one of them

 

[colinsunderland]

wtf, they expect you to ring someone's mobile? Yeah ok lol.

 

[Valhalla]

wtf, they expect you to ring someone's mobile? Yeah ok lol.

Yeah

I'm not remotely comfortable with it. It's akin to providing a gmail address to contact them.

 

[AgentEnergy]

Yeah

I'm not remotely comfortable with it. It's akin to providing a gmail address to contact them.

Hi Valhalla,

thanks for bringing this up and let me explain. The message you get is, unfortunately, a standard non-customised (yet!) recording of our
operator that takes care of the phone routing to our Support Agents. We've changed our operator for the UK to decrease the costs that our
players might have when calling. The requirement to call and confirm that you want to continue playing is called a Positive Return Call and as stated
in your initial message from us, comes directly from UKGC, so we could at least make it cheaper to call. As setting these things up takes some time I can only
say that we're sorry for not having a custom welcome message but to ensure you - every call goes through an encrypted connection through a
service centre.

I guess Vodafone got some free marketing then.

Cheers and have a good week,
Energy Casino

 

[Valhalla]

Hi Valhalla,

thanks for bringing this up and let me explain [trimmed quote to keep it tidy] Cheers and have a good week,
Energy Casino

So should I just leave a voicemail message then if nobody answers? Or do I need to specifically talk to a person?

 

[Playford7]

So should I just leave a voicemail message then if nobody answers? Or do I need to specifically talk to a person?

Just send them a text with a smily face mate. What a ridiculous way for a casino to do things btw

 

[AgentEnergy]

So should I just leave a voicemail message then if nobody answers? Or do I need to specifically talk to a person?

Hi Valhalla,

I'm afraid the UKGC requires us to talk to you and provide proof that we did, so you'll need to call us and talk to an agent. Our Customer support is opened on weekdays 9:00 AM - 0:00 PM CET (so in case for the UK or Ireland its 8:00 AM - 11:00 PM) and during weekends 1:00 PM - 9:00 PM CET (so 12:00 - 8:00 PM). Within that time there is always someone picking up the phone.

Kind Regards,
EnergyCasino