Valhalla
Ueber Meister
- Joined
- Jan 17, 2014
- Location
- Northern Ireland
Not necessarily a complaint...
I went to log in at Energy last night and was told my account is blocked, but if I contact support they will unblock it for me (I must have set a time out a while back).
Anyway, I filled in their online form and today received a reply stating that due to UKGC regulations they have to receive a phone call from me declaring my wish to continue gaming on the site and, after a 24 hour cooling-off period, my account will be unblocked.
Where I'm alarmed is that the number provided starts 07918, and when I called it I was met with "Welcome to the Vodafone answering service..." (after ringing for a while).
Is this normal? I can't help but feel apprehensive.
I went to log in at Energy last night and was told my account is blocked, but if I contact support they will unblock it for me (I must have set a time out a while back).
Anyway, I filled in their online form and today received a reply stating that due to UKGC regulations they have to receive a phone call from me declaring my wish to continue gaming on the site and, after a 24 hour cooling-off period, my account will be unblocked.
Where I'm alarmed is that the number provided starts 07918, and when I called it I was met with "Welcome to the Vodafone answering service..." (after ringing for a while).
Is this normal? I can't help but feel apprehensive.