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DrVegas Withdraw delays / Any body else ?

Pixie Dreams is definitely new on the site today and hasn't been on the site before, are you confusing it with Pixie Gold?

You should receive a launch email with 20 Free Spins around 1, let me know when you get it.

With the new system, there won't be any bonus codes going forward, just log into your account and accept the bonus.

spintee said:
Pixie dreams is not new as seen that on site for long time???

With the emails we cannot be all wrong? There not being sent, Yes I received the 200% offer but thats the only email in weeks, Please do not be shy as gives us reinsurance when we here from you

If you try resending a 200% to us we let you know if we get :)
Click to expand...
 
DrVegas Phil said:
Pixie Dreams is definitely new on the site today and hasn't been on the site before, are you confusing it with Pixie Gold?

You should receive a launch email with 20 Free Spins around 1, let me know when you get it.

With the new system, there won't be any bonus codes going forward, just log into your account and accept the bonus.
Click to expand...

I may got mixed up. But I sure pixie dreams rings a bell, Saying that if you ask me to spell my name at the minute I probably would get it wrong, I will reply to the thread if I get the email. Most defently there are not coming in,
 
Nothing personal against Phil, but I found it odd he ignored people questioning Drvegas money issues and delays with payments, instead he directly answer one or two specific withdrawals mentioned.

Surely makes sense even to state 100% no money issues exist at all. But to no do this has made me even more wary. Just my opinion.
 
nutnut said:
Nothing personal against Phil, but I found it odd he ignored people questioning Drvegas money issues and delays with payments, instead he directly answer one or two specific withdrawals mentioned.

Surely makes sense even to state 100% no money issues exist at all. But to no do this has made me even more wary. Just my opinion.
Click to expand...

I agree, But you have to remember they have to be very careful what they can say, Admit it will not hurt to rinesure us all is good, Main thing is people are paid off,

They lost alot of deposits of me due to not knowing whats going on,

We was told someone was only getting 100 cash in cheques than comes out it was 1100,
 
spintee said:
I agree, But you have to remember they have to be very careful what they can say, Admit it will not hurt to rinesure us all is good, Main thing is people are paid off,

They lost alot of deposits of me due to not knowing whats going on,

We was told someone was only getting 100 cash in cheques than comes out it was 1100,
Click to expand...

I agree with nutnut, and considering there have been numerous complaints from numerous people, some more than once per person, I find it hard to believe that all those would be due to KYC or wrong addresses on Skrill, especially when some people had the delay more than once (meaning what, KYC done multiple times on the same customer on every withdrawal?) especially when not a single person after getting paid has quoted that as what they were told the reason for the delay was. Its not as if they wouldn't know as surely KYC would require docs to be sent.

Regarding the cheque, the member who mentioned that was extremely clear on the amount then saying there were 10 more coming because of the max amount. It looks like at least part of it was copied and pasted from the withdrawal page as it has the date and time stamp on.

Numerous people saying no emails, yet Phil says emails being sent as normal, well not to me they aren't, I was getting almost one a day, not had one in weeks, and I check my junk mail every day too, so they haven't gone there.
 
nutnut said:
Nothing personal against Phil, but I found it odd he ignored people questioning Drvegas money issues and delays with payments, instead he directly answer one or two specific withdrawals mentioned.

Surely makes sense even to state 100% no money issues exist at all. But to no do this has made me even more wary. Just my opinion.
Click to expand...

Sorry I thought I had when I said pretty much all players are paid on the day of withdrawal but then explaining why there may on occasion be a delay.

Just to re-iterate and state it categorically there are 100% no money issues at all and to offer further peace of mind, we have all deposits and withdrawals covered through a Medium category protected segregated account.

I'm looking into the email issues now for you
 
I did not disagree with him. Something is not right as I have stated many of times about the emails and why all the wrong addresses business is a mystery to me. I belive that somewhere along the line there has been a major cock up,

At least now Phil has been on, Albeit not getting the answers what we want to hear at least he is here. Its a good site and has potential.

Even low Phil has kept pretty quiet on this thread he has always replied to my messages swiftly


colinsunderland said:
I agree with nutnut, and considering there have been numerous complaints from numerous people, some more than once per person, I find it hard to believe that all those would be due to KYC or wrong addresses on Skrill, especially when some people had the delay more than once (meaning what, KYC done multiple times on the same customer on every withdrawal?) especially when not a single person after getting paid has quoted that as what they were told the reason for the delay was. Its not as if they wouldn't know as surely KYC would require docs to be sent.

Regarding the cheque, the member who mentioned that was extremely clear on the amount then saying there were 10 more coming because of the max amount. It looks like at least part of it was copied and pasted from the withdrawal page as it has the date and time stamp on.

Numerous people saying no emails, yet Phil says emails being sent as normal, well not to me they aren't, I was getting almost one a day, not had one in weeks, and I check my junk mail every day too, so they haven't gone there.
Click to expand...
 
Jono777 said:
Is the site down your end Spintee mate?

I am getting the 'Lights Out' page.

Logged in to look to see if I could locate my 200% but no joy with site in general.

Tried restart, diff browser etc ...
Click to expand...

Lights out mate

vv.webp
 
DrVegas Phil said:
Emails and offers are still going out.

We have a new bonus system going live tomorrow, which will allow you to accept the bonus you want as and when you want to take it.

If you have any questions about the new bonus system let me know.

We also have a new exclusive games, Pixies Dreams, going live tomorrow and all players will receive 20 free spins tomorrow afternoon.

In January we will also have a new payment gateway going live in addition to Worldpay.
Click to expand...

Hi Phil!

I just logged in but there are no free spins on the slot?
 
DonOrb said:
Phil is right - the cheque was 1100.
I meant that i couldnt withdraw more than 100 euro at a time. So i hade 11 withdrawels qued up. Totally 1100 Euro.

Sorry for that!!
Click to expand...

LOL poor Phil is getting such a barracking at the mo... :o
 
Hi Phil

My withdrawal has been waiting authorisation/pending for a week now. I am getting very frustrated.

Can you chase this up for me please. I've tried requesting a phone call from you but I've not heard from you yet

Thanks

James
 
bonjourdel said:
Hi Phil

My withdrawal has been waiting authorisation/pending for a week now. I am getting very frustrated.

Can you chase this up for me please. I've tried requesting a phone call from you but I've not heard from you yet

Thanks

James
Click to expand...

Hi James,

Can you Pm me your username and I can look into it for you.

Phil
 
Jono777 said:
Hi Phil

whilst your about can you give a quick explanation of where we check for bonuses etc on the new site layout.

Had a quick look, cannot see where to select / opt in for deposit bonuses or where to redeem those FS you mentioned

cheers :thumbsup:
Click to expand...

Check for bonuses in your lobby or on the deposit page and accept the bonus as and when you want.

Bonuses and Free Spins will start to be uploaded tomorrow.
 
Hi Phil

How do I pm you?

I think the withdrawal has been processed now but I would appreciate you checking.

Thanks again

James
 
I had a first go in a while and had a 100 withdraw on the 29th, I nether contact CS or the rep, Due to the weekend and new year and all that, I said to my self I will give it till Tuesday as back to normal working hours, Well earlier just a few minutes after thinking that and checking the state on withdraws across a few sites I received the skrill email :)

Payment from Dr, On a Sunday and new years day, I think I read that can take 3 days now with the new rules, If they pay wiithen the 3 days than I be more than happy to play as long as I know its only 3 days max,

Any way touch wood things are picking back up :)
 
spintee said:
I had a first go in a while and had a 100 withdraw on the 29th, I nether contact CS or the rep, Due to the weekend and new year and all that, I said to my self I will give it till Tuesday as back to normal working hours, Well earlier just a few minutes after thinking that and checking the state on withdraws across a few sites I received the skrill email :)

Payment from Dr, On a Sunday and new years day, I think I read that can take 3 days now with the new rules, If they pay wiithen the 3 days than I be more than happy to play as long as I know its only 3 days max,

Any way touch wood things are picking back up :)
Click to expand...

Don't think so. My girlfriend withdrew £1347 just gone midnight last Friday (20th) been told today it is their standard practice for processing to take a full5 WORKING days. So at earliest it won't be processed until a week later. But reading previous posts I think that would be too much to hope for. She also withdrew similar amount from Red Queen on Sunday night and it was processed early this morning. The review for this casino is misleading as when we read the review for this casino , Dr Vegas looked a decent site and as she was told this is their standard processing time I think the review here should be updated to reflect this unbelievably long time to even look at the withdrawal so customers are not misguided. Personally, I do not understand why a casino would do this as all the time they are hanging onto your money you are not depositing again and we definitely will never play here again.

I do not think this will be resolved by Friday, but we shall see!!
 
vince69 said:
Don't think so. My girlfriend withdrew £1347 just gone midnight last Friday (20th) been told today it is their standard practice for processing to take a full5 WORKING days. So at earliest it won't be processed until a week later. But reading previous posts I think that would be too much to hope for. She also withdrew similar amount from Red Queen on Sunday night and it was processed early this morning. The review for this casino is misleading as when we read the review for this casino , Dr Vegas looked a decent site and as she was told this is their standard processing time I think the review here should be updated to reflect this unbelievably long time to even look at the withdrawal so customers are not misguided. Personally, I do not understand why a casino would do this as all the time they are hanging onto your money you are not depositing again and we definitely will never play here again.

I do not think this will be resolved by Friday, but we shall see!!
Click to expand...

Is she new to the site?

New players can take abit longer, This is to make sure payments go in etc, I totally agree with the reviews on a good few sites but they are getting updated on the constant, With the minions data etc, I had a withdaw not long ago again and was in my bank pretty sharpish like 2 days.

You have nothing to worry about as if your girl is legit than you will be paid,
 
spintee said:
Is she new to the site?

New players can take abit longer, This is to make sure payments go in etc, I totally agree with the reviews on a good few sites but they are getting updated on the constant, With the minions data etc, I had a withdaw not long ago again and was in my bank pretty sharpish like 2 days.

You have nothing to worry about as if your girl is legit than you will be paid,
Click to expand...

I do believe she will get her money as she is 100% legit and has already sent in all her docs even though she wasn't asked but my point is she was told today that it is ' standard for withdrawals to take 5 days to process, 5 working days'. This is apparently their standard procedure and should be reflected in any reviews. I have also seen similar complaints on other sites from'legit' players who have been led up the garden path for weeks by this site and the reviews on the sites reflect this and they have given much lower scores. This needs to be pointed out on this site as casinomeister is a popular reference point for many players and the 9.2 is too high for a casino with these conditions. That's all.
 
Hi!

I think that's not normal there with the delays.
Today is the 5th day after my withdrawal and it's still in pending ... grr!
My account is verified long time ago.

But 5 days ... with NETeller???

NOT normal!
 
Hi,

Can you PM me your username for me to investigate, I have just checked and we have no pending Neteller transactions?

Thanks

Phil

Paimonah said:
Hi!

I think that's not normal there with the delays.
Today is the 5th day after my withdrawal and it's still in pending ... grr!
My account is verified long time ago.

But 5 days ... with NETeller???

NOT normal!
Click to expand...
 
Hi!

It's a little bit strange now:

NOW i have my withdrawal into my NETeller-account.
Only a few minutes later as my last post ;-)

But i think: 5 days in pending for verified accounts and with NETeller ... absolute NO-GO!


That must be better ;-)
 
Signed up here the other day went to withdraw 320 to get told there is a 5 day pending manual withdrawal, then afterwards the usual time to bank account.

Needless to say it will be the last time there too much competition in the marketplace to be waiting around that long. Oh but in the meantime I can reverse it if I want yeah right!
 
gee_bee_1 said:
Signed up here the other day went to withdraw 320 to get told there is a 5 day pending manual withdrawal, then afterwards the usual time to bank account.

Needless to say it will be the last time there too much competition in the marketplace to be waiting around that long. Oh but in the meantime I can reverse it if I want yeah right!
Click to expand...

Update so they approved it now just the usual bank wait. Could be better with the wait times for the manual check for sure tho.
 
DrVegas Phil said:
Hi,

Sorry the Free Spins will be added tomorrow.

Thanks

Phil
Click to expand...

Phil I not happy here, I always put a good word in for your site, I had a small depo the other day and only depo any where for a long time, well as I been so busy I not had the time to play so had a shoot a few times when get in, went to play out this morning and bonus was near 2 grand with 12 mins left to play, Now live help stated they cannot do anything but oferd me 10 free spins,

After I promote your site free with no commision and a reguler player than 10 free spins is an insult,not only that when I went to play a few time it was down for maintenance, so where is that time gone.

I been so busy here, yes I agreed to the time frame but god is it a small time frame,

You have a good site there but sort out the stupid 24 hrs claim or spend, Not even a complain about live help as there nice and polite bt they have no say,

I have not been right recently in my self and ever thing I do just turns wrong feking way,


I hope your well and any one reading this is on a winner streak.

I speak soon

Tee
 
spintee said:
Phil I not happy here, I always put a good word in for your site, I had a small depo the other day and only depo any where for a long time, well as I been so busy I not had the time to play so had a shoot a few times when get in, went to play out this morning and bonus was near 2 grand with 12 mins left to play, Now live help stated they cannot do anything but oferd me 10 free spins,

After I promote your site free with no commision and a reguler player than 10 free spins is an insult,not only that when I went to play a few time it was down for maintenance, so where is that time gone.

I been so busy here, yes I agreed to the time frame but god is it a small time frame,

You have a good site there but sort out the stupid 24 hrs claim or spend, Not even a complain about live help as there nice and polite bt they have no say,

I have not been right recently in my self and ever thing I do just turns wrong feking way,


I hope your well and any one reading this is on a winner streak.

I speak soon

Tee
Click to expand...

The least they should do is give you another 24 hours playthrough because of the down time. Not very sporting, I have to agree.
 
philanderknox said:
The least they should do is give you another 24 hours playthrough because of the down time. Not very sporting, I have to agree.
Click to expand...

I total agree, I did agree to the terms but terms did not state there will be down time, and that down time was the only few minutes gong spare, I remeber a thread some time back about how long a bonus should last.

They have no say (chat hosts) on this site, in all fairness I was lucky to get 10 free spins, very good site in my eyes for small rollers, what they need is a good manager. I can not even moan that they have shit customer service as every time there quick all polite and compared to 99% of sites they are on the ball, just that the boss do no give them any balls to do a good job.

I know Phil will do what he can if he still about but thats not the point here, I just wish sites would make them user friendly, they are still going to rake in the cash but at the same time keeping players happy

I wish you luck if having a punt

I not even gong to bother
 
spintee said:
I total agree, I did agree to the terms but terms did not state there will be down time, and that down time was the only few minutes gong spare, I remeber a thread some time back about how long a bonus should last.

They have no say (chat hosts) on this site, in all fairness I was lucky to get 10 free spins, very good site in my eyes for small rollers, what they need is a good manager. I can not even moan that they have shit customer service as every time there quick all polite and compared to 99% of sites they are on the ball, just that the boss do no give them any balls to do a good job.

I know Phil will do what he can if he still about but thats not the point here, I just wish sites would make them user friendly, they are still going to rake in the cash but at the same time keeping players happy

I wish you luck if having a punt

I not even gong to bother
Click to expand...

Sorry I've been on holiday this week. I'll have a look through when I am back in the office tomorrow morning and sot something out for you.

Thanks

Phil
 

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