Dr Vegas withdrawal?

[spintee]

Hi Pam,

As I have explained, as soon as your cumulative withdrawals get above a certain amount we have to carry out additional checks to adhere to AML rules which our Gambling Licenses are issued against. As part of the additional checks we send a verification code to your registered Dr Vegas and once we are satisfied everything is correct we then approve the withdrawals. We have sent a tracking code to you so you can track your code through the post and as soon as you contact us with your code we will approve the withdrawals or you and will be in your bank account the next day.

Thanks

Phil

I have started having a few deposits lately (small) as the bonus's are rolling in

Not won anything but when do we at any time Its good that you get an extra bit to play with and if / when lose you do not really mind as you have had something extra and had more play time,

Its why I do not ask or moan when I lose as I normally take a bonus and that is good enough for me

Here is the problem with all this verification rubbish, I appreciate that casino do this for a number of reasons but if there is a fresh hold before you do this than why no do it before hand? I am not saying send a code to every sign up but if you have regular players that deposit and withdraw than why not send them a code before the freshhold?

If someone withdraws a few 100 here and there than I would of thought it would be wise to send them a code before they hit the max allowed rules, that way why the code is being sent and they wanted a withdraw there would be no delays, doing it your way is just going to annoy player/s

 

[colinsunderland]

Hi Pam,

As I have explained, as soon as your cumulative withdrawals get above a certain amount we have to carry out additional checks to adhere to AML rules which our Gambling Licenses are issued against. As part of the additional checks we send a verification code to your registered Dr Vegas and once we are satisfied everything is correct we then approve the withdrawals. We have sent a tracking code to you so you can track your code through the post and as soon as you contact us with your code we will approve the withdrawals or you and will be in your bank account the next day.

Thanks

Phil

I think her point is, why do you do that? you don't have to, there are other ways of carrying out the enhanced KYC checks, I've passed them on numerous other casino's and not once had to wait for anything sent by post. If you insist on doing it, then you should do it early on in your relationship with a customer so there aren't delays when someone wins big. Considering how many delays there are already with yourselves, adding more is going to rouse suspicions.

 

[Pam7122]

I think her point is, why do you do that? you don't have to, there are other ways of carrying out the enhanced KYC checks, I've passed them on numerous other casino's and not once had to wait for anything sent by post. If you insist on doing it, then you should do it early on in your relationship with a customer so there aren't delays when someone wins big. Considering how many delays there are already with yourselves, adding more is going to rouse suspicions.

Yes that is exactly what I meant. Maybe send out a code when the player makes their first deposit? I received my verification code this morning and have emailed Anita with it. Fingers crossed

 

[Mattylee86]

M s

I think I'm done here with Dr vegas tried depositing 3 times £10 took my money from my bank and never credited my account and live chat said 24 hours it will be back in my bank 24 hours later it's still not back all due to this unexpected varification required

 

[Gordon Palmer]

Three weeks and still waiting

Requested a withdrawal on 7th April which wasn't approved until the 13th. Contacted CS on 22nd asking why I still hadn't received payment. I was told Worldpay had missed some payments from the week before. Was also told the payments had been passed to a new payment gateway for processing.

Contacted CS about half an hour ago and was given the same story...oh, and an apology.

Has anyone else had to wait this long?

 

[xxshepxx]

I dont play at Dr vegas anymore.

Kudos to Phil for helping out the CM users but the rest is an absolute shambles.

 

[Gordon Palmer]

I dont play at Dr vegas anymore.

Kudos to Phil for helping out the CM users but the rest is an absolute shambles.

I won't be playing there anymore either.

 

[colinsunderland]

Requested a withdrawal on 7th April which wasn't approved until the 13th. Contacted CS on 22nd asking why I still hadn't received payment. I was told Worldpay had missed some payments from the week before. Was also told the payments had been passed to a new payment gateway for processing.

Contacted CS about half an hour ago and was given the same story...oh, and an apology.

Has anyone else had to wait this long?

If it looks like bullshit, sounds like bullshit and smells like bullshit, then its probably bullshit.
Phil keeps coming on here saying withdrawals are done quickly, but its very clear they aren't by the numerous complaints going back months.
20 days for a withdrawal is ridiculous, and their accredited status should be looked at in my view.

 

[Gordon Palmer]

If it looks like bullshit, sounds like bullshit and smells like bullshit, then its probably bullshit.
Phil keeps coming on here saying withdrawals are done quickly, but its very clear they aren't by the numerous complaints going back months.
20 days for a withdrawal is ridiculous, and their accredited status should be looked at in my view.

Surely the Gambling Commission or something should be investigating?

 

[Pam7122]

Just wanted to say that DrVegas are as good as their word. After verifying the code they approved the first of my withdrawals and it hit my account today. The second has just been approved and hopefully I will see it tomorrow.

 

[Gordon Palmer]

Just wanted to say that DrVegas are as good as their word. After verifying the code they approved the first of my withdrawals and it hit my account today. The second has just been approved and hopefully I will see it tomorrow.

I don't understand why they are taking so long to pay other people and blaming Worldpay? If it's a verification matter all they have to do is say so. I have been browsing other forums that are full of complaints dating back to last July/August, about delayed withdrawals.

 

[Jd666]

I withdrew from here early Saturday morning.
What with the Bank holiday today, I can expect my payment back to my card next Monday or Tuesday at the earliest?
Wish I had taken more notice of this thread

 

[xxshepxx]

I withdrew from here early Saturday morning.
What with the Bank holiday today, I can expect my payment back to my card next Monday or Tuesday at the earliest?
Wish I had taken more notice of this thread

Umm

Maybe 3 weeks time?

It's beyond a disgrace to be honest, and I see Phil isn't bothering to reply anymore, Unless he is privately like he did with me.

 

[Gordon Palmer]

Finally got my withdrawal through at the weekend. Was approved on Friday evening and had the money on Sunday.

 

[Jd666]

Hi Pam,

Can you pm your username and I can look into it for you. the 5 days quoted is the maximum time to get into your bank account.

Thanks

Phil

I have just been told by live chat thats its 3-5 working days to get even it authorised.
So my request from Saturday morning might not even be authorised until next Monday, bloody joke really.

 

[DrVegas Phil]

I have just been told by live chat thats its 3-5 working days to get even it authorised.
So my request from Saturday morning might not even be authorised until next Monday, bloody joke really.

Hi, We have just brought our support team back to the UK to go along with a bigger push we have in the coming months, unfortunately they are still in training at the minute. The 3-5 days are to get to your bank and that is what should have been quoted. I would expect your withdrawal to be approved today and be in your bank account tomorrow.

Thanks

Phil

 

[Jono777]

Requested a withdrawal on 7th April which wasn't approved until the 13th. Contacted CS on 22nd asking why I still hadn't received payment. I was told Worldpay had missed some payments from the week before. Was also told the payments had been passed to a new payment gateway for processing.

Contacted CS about half an hour ago and was given the same story...oh, and an apology.

Has anyone else had to wait this long?

Sorry this is BS. This 'excuse' has been used over and over again and we were told weeks back that they were permanently moving to a new payment processor.

As mentioned Phil, we appreciate your excellent service to us CM members but this once great, up and coming casino has took a serious nose dive in the wrong direction.

I used to deposit here 2-3 times a week depending on disposable income that particular week, now Its ultra rare I drop the odd tenner in for the 100FS offers sent out.

The reason I've backed right off is this thread and this thread alone. Such a shame!

 

[nutnut]

Hi, We have just brought our support team back to the UK to go along with a bigger push we have in the coming months, unfortunately they are still in training at the minute. The 3-5 days are to get to your bank and that is what should have been quoted. I would expect your withdrawal to be approved today and be in your bank account tomorrow.

Thanks

Phil

No offence Phil but I feel you're taking the pee out of us? Or you simply think we're stupid.

Every single live chat operator states 3-5 days pending BEFORE processed, this has nothing to do with training and several times now you stated they're wrong, if they're wrong like you say simply tell them, it does not require training to know difference between pending and processed.

Or simple still sack them!

 

[colinsunderland]

No offence Phil but I feel you're taking the pee out of us? Or you simply think we're stupid.

Every single live chat operator states 3-5 days pending BEFORE processed, this has nothing to do with training and several times now you stated they're wrong, if they're wrong like you say simply tell them, it does not require training to know difference between pending and processed.

Or simple still sack them!

Looking at pretty much every single post in this thread over the past 6 months, I would suggest 3-5 days for processing is actually faster than normal, but what live chat is saying is closer to the truth than Phil's 'they are done same/next day' comments, when clearly they aren't.

 

[Gordon Palmer]

Looking at pretty much every single post in this thread over the past 6 months, I would suggest 3-5 days for processing is actually faster than normal, but what live chat is saying is closer to the truth than Phil's 'they are done same/next day' comments, when clearly they aren't.

On Sky Vegas it used to take a few hours from the withdrawal been requested until it showed up in my Paypal account. But recently they seem to be paying out within the hour. I see little reason why other casino sites need to hold on to your money for days. And even worse that they dangle it in front of you in the hope you will reverse the withdrawal. To me, tempting you to reverse a withdrawal is in contradiction to any claim they may make about supporting responsible gambling.

 

[Jd666]

Mine was approved today, on the next working day after I requested it.
So I cant moan about that.

Lets hope this is the norm now

 

[Jd666]

Hi, We have just brought our support team back to the UK to go along with a bigger push we have in the coming months, unfortunately they are still in training at the minute. The 3-5 days are to get to your bank and that is what should have been quoted. I would expect your withdrawal to be approved today and be in your bank account tomorrow.

Thanks

Phil

Exactly what happened, cheers.

If this is going to happen every withdrawal for everyone, then thats bang on

 

[spintee]

I thought my luck was in yesterday but the wager got the better end of the deal not won any think anywhere in weeks and weeks, The best bit about the barx win was it held on them bars


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[wigan rl]

Just made one if you can move it quicker phil it would be appreciated

Can you pm me I can't find where to send one via mobile site

 

[Casinomeister]

Are we still having payment issues here? If so, are these credit card payments or payments via webwallets? Thanks!