Dr Vegas withdrawal?

[nutnut]

Did you ever get your £19 lol

Yes Phil instantly approved it when I messaged him. Whilst I appreciate it, I can't help but think unless you moan on here they stall on making payments, and the guys above post now saying cheques only just backs up my initial thought.

 

[colinsunderland]

Cheques?

I run a business, anyone who is wanting to pay in cheques is stalling to pay as they lack the funds. People should avoid like the plague.

I agree, I mentioned this months ago and closed my account to stop me being tempted to deposit. Massive delays, lack of rep response in the thread, and now sending cheques out, and a £100 max cashout. That is dodgy as fuck in my view and seriously, no one should deposit a penny here until its sorted out.
I really think they should be removed from the accredited list asap too as somethings definitely amiss here , I'll PM Bryan see if he has any thoughts on it.

 

[nutnut]

I agree, I mentioned this months ago and closed my account to stop me being tempted to deposit. Massive delays, lack of rep response in the thread, and now sending cheques out, and a £100 max cashout. That is dodgy as fuck in my view and seriously, no one should deposit a penny here until its sorted out.
I really think they should be removed from the accredited list asap too as somethings definitely amiss here , I'll PM Bryan see if he has any thoughts on it.

How can they be accredited still? If it wasn't for Phil this casino would be blacklisted here imo. It's only the fact he rushes the withdrawals people have turned a blind eye. But it is clear as hell they're having issues. So surely a warning should be given?

Nothing against the casino but I found it interesting how they gave free spins after free spins and constant 100% match bonus offers even 200% which smelt of looking to quickly draw people in to deposit.

 

[dobbul]

Eventually managed a cashout on here.

But they are saying thay cant pay back to yk bank accounts now and are going to send a cheque out. Could inly withdraw £100 at a tine also. Even though I had no bonus. So I had to make several seprate withdrawals, and now have to wait for a cheque to arrive.

Very strange and not something Ive had before

I've never encountered the "cheque" issue but my most recent withdrawal (managed to complete WR on free spins so no deposit) I requested took exactly 7 days to hit my bank account. Seems pretty standard now; I remember my first withdrawal (distant memory ) and it was credited back to my card the very next day. Clearly casinos' should be progressing and making withdrawals faster, while it seems Dr Vegas is going backwards

 

[The Dude]

How can they be accredited still? If it wasn't for Phil this casino would be blacklisted here imo...

Well, if people would notify m about these sorts of threads, (like colinsunderland just did), then I can take action. I can't do anything about things that I am unaware of.

Has anyone PMd the casino rep to address this? If not. I will do so now. I wish that some of you had done so in November - of course if you did, I wish I had known about that too.

I can't read everything in here - I wish I could.

 

[DrVegas Phil]

Eventually managed a cashout on here.

But they are saying thay cant pay back to yk bank accounts now and are going to send a cheque out. Could inly withdraw £100 at a tine also. Even though I had no bonus. So I had to make several seprate withdrawals, and now have to wait for a cheque to arrive.

Very strange and not something Ive had before

Can you pm me your username and I can look into it for you.

Thanks

Phil

 

[DrVegas Phil]

I agree, I mentioned this months ago and closed my account to stop me being tempted to deposit. Massive delays, lack of rep response in the thread, and now sending cheques out, and a £100 max cashout. That is dodgy as fuck in my view and seriously, no one should deposit a penny here until its sorted out.
I really think they should be removed from the accredited list asap too as somethings definitely amiss here , I'll PM Bryan see if he has any thoughts on it.

There are no £100 cashout limits, there are certain mastercards that we can't pay back more than a £100 a time through and some that we can't pay back through Worldpay and have to send a cheque back to the user. In most cases we are paying back on the day of withdrawals and all players are still getting their funds back in their accounts within 3-5 working days and normally the next day.

 

[The Dude]

Just to add - some of you guys are Meister Minions - you need to start adding some of this payout data for Dr. Vegas so we can have accurate information. It looks like the last time anyone added anything about Dr Vegas was in November.

(Sorry Spintee - I'll make sure you get credit for your screenshot - I usually do.)

 

[xxshepxx]

Aware of this and will update once i have a clue whats happening.

Just to add - some of you guys are Meister Minions - you need to start adding some of this payout data for Dr. Vegas so we can have accurate information. It looks like the last time anyone added anything about Dr Vegas was in November.

(Sorry Spintee - I'll make sure you get credit for your screenshot - I usually do.)

 

[colinsunderland]

There are no £100 cashout limits, there are certain mastercards that we can't pay back more than a £100 a time through and some that we can't pay back through Worldpay and have to send a cheque back to the user. In most cases we are paying back on the day of withdrawals and all players are still getting their funds back in their accounts within 3-5 working days and normally the next day.

There are numerous posts on here over the past 6 months that suggest that isn't true (like this one) and more than one person saying they aren't processed for 5 working days, let alone back in accounts within 24 hours. Taking into account members on here probably make up a very small proportion of your users, it would suggest there are quite a few who don't get it done within a day or two.

 

[xxshepxx]

Have now been updated, and told that I am using a pre-paid mastercard (which I am not) and thats why they can only pay £100 increments back to me.

Even though thats not how they are paying me. They are still sending out a cheque.

 

[colinsunderland]

Have now been updated, and told that I am using a pre-paid mastercard (which I am not) and thats why they can only pay £100 increments back to me.

Even though thats not how they are paying me. They are still sending out a cheque.

So are they paying you the full amount or still in £100 increments?

 

[xxshepxx]

Full cashout by cheque.

Im still unsure why they are paying by cheque. I dont use a pre paid mastercard.

 

[ternur]

I made my first deposit and withdrawal with Dr Vegas this week. After reading about the long processing times here, I emailed CS and PM'd Phil regarding this.

CS replied within 30 minutes (kudos for being fastly available) and quoted a 5 working day processing time (no matter what banking method was used). Phil replied even faster, around 20 minutes. The withdrawal was paid at the same time I was asking them about it.

Withdrawal was paid in 20 hrs. That's reasonable if it's something one can rely on. If the 5 working days is policy, it's simply not acceptable in these days.

Just to add - some of you guys are Meister Minions - you need to start adding some of this payout data for Dr. Vegas so we can have accurate information. It looks like the last time anyone added anything about Dr Vegas was in November.

=> Done.

 

[nutnut]

I made my first deposit and withdrawal with Dr Vegas this week. After reading about the long processing times here, I emailed CS and PM'd Phil regarding this.

CS replied within 30 minutes (kudos for being fastly available) and quoted a 5 working day processing time (no matter what banking method was used). Phil replied even faster, around 20 minutes. The withdrawal was paid at the same time I was asking them about it.

Withdrawal was paid in 20 hrs. That's reasonable if it's something one can rely on. If the 5 working days is policy, it's simply not acceptable in these days.



=> Done.

This is what I don't like, you communicate with Drvegas directly they ensure it's 5 working days before it's processed to your bank, you me and others all confirmed this but Phil is always denying it. Yes he manually flushes the payments, but what if you're not a member here?

Either Phil is not being told what is actually happening, or a image is trying to be kept up on here which is hiding the reality.

 

[colinsunderland]

I made my first deposit and withdrawal with Dr Vegas this week. After reading about the long processing times here, I emailed CS and PM'd Phil regarding this.

CS replied within 30 minutes (kudos for being fastly available) and quoted a 5 working day processing time (no matter what banking method was used). Phil replied even faster, around 20 minutes. The withdrawal was paid at the same time I was asking them about it.

Withdrawal was paid in 20 hrs. That's reasonable if it's something one can rely on. If the 5 working days is policy, it's simply not acceptable in these days.

=> Done.

20 hours is fine, however looking at other posts it seems as though you got it in 20 hours because you got in touch with Phil, which to me is unacceptable, you shouldn't have to contact a rep to get a withdrawal done in a normal time. No matter what Phil says, this thread is full of people saying it took much longer than he states it does.

 

[Brian Wylie]

I have had 3 withdraws from Dr Vegas and all I have had to wait 5 working days even got this confirmed from live chat.
Don't get wrong I really like Dr Vegas, there freebies are great.
Wagering for newbies is a bit high though 40xd+b

 

[geordiecolin]

I put in a withdrawal request mid day Thursday and it has not been touched still. What I understand is the modest withdrawals are supposed to be fast tracked while larger withdrawals are liable to more scrutiny so they take longer. But its not happening

 

[xxshepxx]

Bit of a shambles tbh.

Mine still hasnt hit my bank account 2 and a half weeks later. Due to being sent a cheque, getting time to go pay it in and waiting for it to clear now

 

[Jd666]

I cant even deposit on here, never mind withdraw.

It just keeps reloading the same page all the time.

I did tell support about it, I now get an email every 4 or 5 days to tell me to try again,and its still the same

 

[xxshepxx]

Still not paid

Cheque has been in 10days and its still not cleared. Can only see that going one way.

Called the bank yesterday, they said the problem is at the cheque issuers end.

Starting to lose patience now, never had such a ridiculous withdrawal process.

 

[Jono777]

Its about time the facts were given to us.

Not suggesting anything as I am not in 'the know' on this one but it is starting to remind me a LOT of the Purple Lounge situation a few years back.

Apologies if way off the mark but I think I can be forgiven for my line of thought given the severe lack of communication.

 

[colinsunderland]

Its about time the facts were given to us.

Not suggesting anything as I am not in 'the know' on this one but it is starting to remind me a LOT of the Purple Lounge situation a few years back.

Apologies if way off the mark but I think I can be forgiven for my line of thought given the severe lack of communication.

Completely agree, Phil seems to have disappeared again after (I presume) Bryan gave him a nudge last time, and despite being online yesterday, obviously can't be bothered to respond again.
He said most withdrawals are done same day, thats obviously still not true, and if it was, why do support say 5 working days?

 

[xxshepxx]

He sent me a pm 2 days ago asking to be informed when the cheque was recieved etc. I did that, I have sent another pm to which I have not received a reply.

I feel a little for Phil as he may not be getting told the full story by Dr Vegas either, but something is definately amiss with them at the moment.

 

[geordiecolin]

I agree that Phil could be trapped between a rock and a hard place here.Withdrawal timescales given from Phil are totally incompatible with the reality and I'm sure that its not his fault. In Phil's shoes I don't think that I would be comfortable responding to questions in here either.