tableplay
Newbie member
- Joined
- May 23, 2005
- Location
- california
After submitting the requested security documents to manager "Jack Wells" (who knows what his real name is) of Vegas Magic so that I could cash out my winnings, I was told it was in the wrong format (the security document, not my winnings). So I have resubmitted them at least 3 times over the past 2 months in the "correct" format (naturally they didn't require any security docs to deposit) which is in the form of a jpg file, with absolutely no response. The live chat is of no help either -- they just tell me to send my docs to accounting over and over again. Below is my last correspondence with them. I strongly suggest that folks don't give this RTG ripoff joint any action.
Cheers, tp.
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Hello xxxx,
I hope this email finds you well.
After checking the info you sent I must inform you that the word document is not acceptable as we cant see the images in a clear format. For this reason we will not approve the fbf until you sent those docs as a .gif or .jpg. Basically until you send them on a format where we can actually see them clearly. Word is not a good tool for this purpose.
Your fbf seems to be fine so please be so kind to send me only the rest of the documents.
Please understand this is a final decision and its not open for discussion.
You may email me the information whenever you see it fit.
Sincerely,
Jack Wells
Casino Manager
Vegas Magic
www.vegasmagic.com
Cheers, tp.
----------------------------------------
Hello xxxx,
I hope this email finds you well.
After checking the info you sent I must inform you that the word document is not acceptable as we cant see the images in a clear format. For this reason we will not approve the fbf until you sent those docs as a .gif or .jpg. Basically until you send them on a format where we can actually see them clearly. Word is not a good tool for this purpose.
Your fbf seems to be fine so please be so kind to send me only the rest of the documents.
Please understand this is a final decision and its not open for discussion.
You may email me the information whenever you see it fit.
Sincerely,
Jack Wells
Casino Manager
Vegas Magic
www.vegasmagic.com
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