They say it's the processor taking the extra percentage that they didn't take off the original deposit which is absurd.
CWC says they are looking into it, many apologies, etc. they don't know why it's happening and they credited my casino account with the money. $19+ in all. Now.
Why do I want $4 credited to my casino account? How far is that going to get me? And what, they just bleed me dry, slowly over the span of a month? It's so completely unacceptable I'm getting angry all over again LOL
The first explanation of the processor taking extra percentages is a bunch of BS.
So it seems they have know about it for a few days. I took 20 minutes of my time today explaining to them that its important to make this a priority, not just for my issue, but for others that will follow. Something this sinister should have been handled the first day.
I have always been a supporter of CWC, but these issues are totally unacceptable. The last issue of overcharges on the your actual authorized deposits was one thing(deposit $25 get charged $26.78). I spoke to them a number of times, but just gave up. But this time this is completely unauthorized and nothing short of theft. There is no reasoning you can come up with to substantiate all of a sudden charging someone's card.
Going ahead and crediting $4 is really not a solution. You are right what do you do with $4?. Its now the principal of matter, and the thought of someone going in and taking money without your authorization is just like Deanna said is stressful, and is the bigger issue. Who knows if the next one is a larger amount.
Going and just debiting 500-1000 card 's a small amount is a quick way to get easy money. I would assume that they are doing a small amount because they figure people will either not notice it or not fight it, but again that doesn't mean that it wont be larger next time.
I am not sure if Clubworld is in on this, and if they want to clear their name they really should have had answers by now. When they never fixed the overcharge issue, I chalked it up to them condoning the behavior which makes them just as guilty as the processor.
Clubworld obviously has problems with processors all the time. The problems probably come from processing US funds and when the processor gets caught they get shutdown and have to move on. The processors that are willing to "risk" processing US, probably charge the casino's astronomical fees and amounts. At the same time the caliber and reputation of these processors are probably a mixed bag, ranging from extremely rogue to just a little rogue. In desperate times the selection of these processors are probably as simple as "use whoever the heck will do it right now." Unfortunately being desperate and selecting anyone, leads to these type of issues. Clubworld is responsible for looking after the players well being, and if they don't have someone reputable then credit cards should not be processed. Ultimately the poor selection of processors puts the players at risk. The processor has sensitive information, specifically to the tune of all your credit card information.
People affected, and those that are not yet, need an answer as to why this is happening and how the heck its going to be stopped.
Deanna -- I know you have mentioned cancelling your cards. Unfortunately I am now having to consider the same. Its a very simple process, all you have to do say is cancel the card (wont even need an explanation) and a new one is sent. Its a pain to have to do in terms of waiting for a new one, and then having to go reschedule anything you may have on automatic payments and so on. But when their are unauthorized charges the only way to prevent it from happening again is to have it cancelled.