Do you recognize this credit card descriptor for RTG?

[Deanna]

The processor from inetbet always posts as paymentserv.com.

The ones from CWC always post with the same processor name (I won't name them because I don't believe they want the processors listed in a public forum) but the ones that did these charges are completely new names to me.

I haven't had any more charges, just the 4 (Yes, way too many)

The more I think about this the more it amazes me. Imagine, how many cards they have at almost $4 a pop. I think I was naive enough that I originally thought this problem was just me. Now I realize it's a LOT of people and CWC knows all about it. I feel as though I was mislead a little and now I wish I would have disputed the charges. By letting CWC credit my casino account I actually enabled the processor to get away with what it was doing. And so did they.

 

[queensx3]

code

sorry if off topic, but is the REALRETRODVDS processor possibly for CWC also, or can anyone tell me if they know?

yes, that is club world.

 

[Slotster!]

I totally get that it's to go under the radar of US authorities - but this is PROPERLY dodgy using all these fake company names/descriptors etc...

It's almost like giving people licence to take extra money because, what are you gonna do about it?

"Hello Mr Bank, I'd like to refute this charge"
"Certainly Madam, why?"
"Because it's not the online gambling charge I authorised.."
"The what?"
"Online Ga... Online Ga... Online Gardening. Yes. I like to buy seeds online. The occasional trowel."
"I'm sure you didn't say that the first time"
"Never mind - forget it. Gotta go, erm.. my azaleas need watering. Good day!"

I know it's easy for me to say but, if was in the US, I'd just give it up completely until I could do it properly.

 

[mistyb05]

Agreed. The problem is there is not much you can do about disputing the charges when you have other overseas purchases. They know this so try and get away with a little extra from us. Sad but true.

 

[BMWSTACK]

UPDATE

IMPORTANT UPDATE! Received a message from Tom here. He has said its not one of their processors. He has said that a few others have complained so they will continue to investigate. He did state they would not stand for something like that happening with a processor.

I have sent another message to him telling him that one member here had the charge acknowledged by saying it was an extra percentage, and another has had their casino account credited the charge, which tells me Clubworld has acknowledged its theirs.

I still believe its their processor. Here is one of their processor descriptors from months ago, CRD*ELDORADO-GOODLEBEIJIN , now here is the one that just did the unauthorized charge CRD*EBL*SEAROOTNETWBEIJIN. See the similarity. On top of that as I mentioned before I have only played 2 other place that have been using the same processor forever.

The CRD*ELDORADO-GOODLEBEIJIN was a descriptor for deposits at Clubworld for a while. That is how deposits were going thru at least up until April this year. Then April I was having problems making a deposit, and support told me processor problem. Well in the last 2 weeks I made a deposit and now its the REALRETRODVD descriptor. So is CRD*ELDORADO-GOODLEBEIJIN now gone from Clubworld? Is CRD*EBL*SEAROOTNETWBEIJIN now the alternative descriptor for Eldorado and now they are going and debiting players accounts to make up funds owed? take revenge for some quarrel? just want to be rogue?

Hopefully there will be some better answers from Clubworld soon, because now its even more concerning with Tom saying its not theirs, but then other players having the charges acknowledged. Keep an eye on your Credit Card accounts people!

 

[clubworld]

Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom

 

[Deanna]

Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom

Tom,
I've sent multiple emails showing the pending but yes, I now have 4 different charges that have posted. All from the above listed Searootnetwbeijin. I have 3 charges in 1 bank account and 1 charge in another. As you can see there is the international fee charged by my bank.

05/14/2013 2 INTERNATIONAL POS FEE VIS 0513 CN $0.13
05/14/2013 1 CHECK CARD PURCHASE XXXXXxxxx EBL*SEAROOTNETWORK PTY BEIJING CN $4.42

05/15/13 International Processing Fee $0.07
05/15/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.72
05/15/13 International Processing Fee $0.07
05/15/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.80
05/14/13 International Processing Fee $0.07
05/14/13 Visa Purchase (Non-pin) Ebl*searootnetwobeijing $3.78

 

[dunover]

Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom

I think that's pretty obvious given that no online casino in the west has any cause to use Chinese banks or route funds through China. Looks like a processor has been compromised, or a bent member of staff has been flogging card details either at the casino or more likely the processors.

The debits are only small for a few dollars - this is the fraudsters' 'test dip' to see if the card is valid. Once completed, you will then see the account holders be hit for hundreds of dollars. The OP was correct to shut his account as soon as he saw this.

Oh, the joys of international banking....

 

[BMWSTACK]

Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom

Mine is charged and not pending.

CC 05/13 01:37 W/D CRD*EBL*SEAROOTNETWBEIJIN $3.68

FE 05/14 03:56 WD ISA CRD*INTL CONV FEE AT T $.03

 

[Deanna]

Well, I called and cancelled one of my cards. They want to charge me a $7.50 replacement fee. Blech. I said nope, don't really need a card right now I guess. After the latest fiasco I only had $7.46 in the account

I can't even afford a new card!

 

[Slotster!]

I think that's pretty obvious given that no online casino in the west has any cause to use Chinese banks or route funds through China. Looks like a processor has been compromised, or a bent member of staff has been flogging card details either at the casino or more likely the processors.

The debits are only small for a few dollars - this is the fraudsters' 'test dip' to see if the card is valid. Once completed, you will then see the account holders be hit for hundreds of dollars. The OP was correct to shut his account as soon as he saw this.

Oh, the joys of international banking....

It's not necessarily China. Or anywhere for that matter. It just misleadingly says that in the reference; intentionally so. It could say ENGLND or FRNCE or GRMANY etcetera

 

[Stovetopp]

Hi All,

As BMWSTACK mentions I have been corresponding with him via PM regarding this issue.

I can confirm that the SEAROOTNETWBEIJIN descriptor is not one of ours, however this is a very serious problem and I will be investigating as a matter of urgency to find out if this is related to one of our processors.

Please can you all confirm that these charges were actually charged to the account and not just showing as pending.

Thanks
Tom

Just for the record, my deposits were not made at Club World or their group but with another RTG (where else) site. So it has to be the processor tacking on the fee that associated with merchants
use of credit cards. MY bank or rather the bank I use has told me that its not done that way.
And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks

 

[BMWSTACK]

Just for the record, my deposits were not made at Club World or their group but with another RTG (where else) site. So it has to be the processor tacking on the fee that associated with merchants
use of credit cards. MY bank or rather the bank I use has told me that its not done that way.
And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks

Now my charge just appeared, I have not made a deposit for weeks. I would be curious to see if people that haven't deposited in even a longer time were hit.

Its certainly a possibility that the same processor processes other RTG's. I saw the descriptor on your $3 charge had the BEJIN in it. The RTG you deposited at, did the original deposit have a descriptor similar to the $3 charge?

I don't believe these are associated with any type of fees, even if someone tries to say that's the case. First off any fees would need to be added onto the original transaction. They cant just go run other transactions whenever they want. They are all the same amount within 10cents, and I am sure we all deposited different amounts. Its clear it is just unauthorized transaction or as you said a fishing expedition with larger amounts to be done later.

 

[gloria460]

I'm so glad that you've brought this up. I had been noticing that I was charged a fee for my original transaction and then a day later I would get a smaller fee. 1.27 or 77cents or 1.33 charged to my account. There are a lot. I thought it was the casino fee.

I read this thread and went to live chat and found out that they were charging me for declined transactions. I have a hard time depositing and lately I'm having to go to live chat to have them manually do the card for me.

The chat person informed me that I need to send them my bank statement as it should not have been so many of them. It should have happened only occasionally. This should never happen. I have never been charged a fee for a declined transaction and the cashier will even pop up and tell you to try again, never informing you that they are charging you for every declined transaction.

I sent an email to support and I'll tell you who the casino is later.

 

[Deanna]

And Deanna the banks cancelled my card as a protection without charge and in a way its protecting them too just in casr it was a fishing expedition by some crooks

Well, I will admit that I lied to the bank when I called.
I said the card must have flown out of my vest while out riding the harley. Why I felt the need to lie, I have no idea. But, I believe I'll probably call and cancel the other card as well so I'm trying to come up with a better story. I know, stupid, I'm panicked about cancelling my own card. I just don't know how to answer any questions that could arise. I have 100's of international transactions and I do mean 100's and I just don't want to call attention to them if it's not necessary.

Sadly, this pretty much makes it official - my gaming days are over and I will no longer be helping pay CWC employees salaries. Once this type of trust has been broken it's hard to earn it back.

Ya don't mess with other people's money! We do a fine job of doing that ourselves!

 

[Deanna]

I'm so glad that you've brought this up. I had been noticing that I was charged a fee for my original transaction and then a day later I would get a smaller fee. 1.27 or 77cents or 1.33 charged to my account. There are a lot. I thought it was the casino fee.

I read this thread and went to live chat and found out that they were charging me for declined transactions. I have a hard time depositing and lately I'm having to go to live chat to have them manually do the card for me.

The chat person informed me that I need to send them my bank statement as it should not have been so many of them. It should have happened only occasionally. This should never happen. I have never been charged a fee for a declined transaction and the cashier will even pop up and tell you to try again, never informing you that they are charging you for every declined transaction.

I sent an email to support and I'll tell you who the casino is later.

Charging you for a declined transaction? Isn't that interesting? A few weeks ago all my transactions were being declined. Then I'd hit the fancy "quick gateway alternative deposit method" button and lo and behold, I was getting charged out of my bank account twice with no money ever reaching my casino account. I had major issues with this whole thing. I'd eventually get the money from the casino but had to wait until the transactions actually posted to my account. I might get two deposits to work normally, then the 3rd time it would say declined and the money sucked right out of my bank account anyway.

 

[BMWSTACK]

I'm so glad that you've brought this up. I had been noticing that I was charged a fee for my original transaction and then a day later I would get a smaller fee. 1.27 or 77cents or 1.33 charged to my account. There are a lot. I thought it was the casino fee.

I read this thread and went to live chat and found out that they were charging me for declined transactions. I have a hard time depositing and lately I'm having to go to live chat to have them manually do the card for me.

The chat person informed me that I need to send them my bank statement as it should not have been so many of them. It should have happened only occasionally. This should never happen. I have never been charged a fee for a declined transaction and the cashier will even pop up and tell you to try again, never informing you that they are charging you for every declined transaction.

I sent an email to support and I'll tell you who the casino is later.

Are you sure the charge the day later is not the international charges? I am asking because those amounts look like the international fee charged by your bank. Those fees are assessed a day or two later by your bank.

I have never heard of a fee for declined transactions, especially if your saying it is Clubworld.

 

[gloria460]

Charging you for a declined transaction? Isn't that interesting? A few weeks ago all my transactions were being declined. Then I'd hit the fancy "quick gateway alternative deposit method" button and lo and behold, I was getting charged out of my bank account twice with no money ever reaching my casino account. I had major issues with this whole thing. I'd eventually get the money from the casino but had to wait until the transactions actually posted to my account. I might get two deposits to work normally, then the 3rd time it would say declined and the money sucked right out of my bank account anyway.

I believed this put the nail in the coffin here. I just chatted with the rep at this casino and it appears that the processor is doing the charging and it's in their T&Cs that you may be charged an additional fee. My bank has not charged me one dime for international transactions but the processor is charging twice.

 

[dunover]

Put it this way if they have a term that means they can charge a fee for a declined transaction (never heard of that before) then what can you expect?

What a surprise! A proliferation of declined transactions.

 

[gloria460]

BMW, I got it sorted out and the charges are not by my bank and the rep stated it was the processor charging the additional fee. I'll post an example and maybe I'm clueless.

Is this a bank charge or processor charge?

Show additional information for activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... activity type bank charge
status type icon cleared Cleared. Select to mark activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... as reconciled -1.10

 

[weesie]

Well,

I just cancelled my bank card. Have a new one on its' way.

Just love this crap. Now I have to change all of my auto-pay bills as well.

I may be done playing on-line.

 

[BMWSTACK]

BMW, I got it sorted out and the charges are not by my bank and the rep stated it was the processor charging the additional fee. I'll post an example and maybe I'm clueless.

Is this a bank charge or processor charge?

Show additional information for activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... activity type bank charge
status type icon cleared Cleared. Select to mark activity type bank charge -1.10 CHECKCARD 0513 NICE*www.enlightenreadi 18883572852 74599003135720201144539... as reconciled -1.10

Yes that looksl like a charge from processor. Descriptor looks to be the www.enlightened.

It also looks like something different then all these $3 charges appearing, especially if your saying these charges come in right after your initial charge.

That was from Clubworld?

 

[Deanna]

I just cancelled my other card. Kind of liberating, no more stress! I'm done for a while.

 

[adedpoet1]

Here's another to watdh out for

RN HELP.REAL.COMWAUS

They put thru $1. Googled and it said it is a probe and if it goes thru they do it for a larger amount

 

[BMWSTACK]

RN HELP.REAL.COMWAUS

They put thru $1. Googled and it said it is a probe and if it goes thru they do it for a larger amount

Theres a lot of them like that. They authorize $1 to see if card is active and then they go and hit a large amount. This one for the $3 is 100% related to a RTG processor and yes indeed it could also be the fishing scam that you mention.

Anytime you see that $1 authorization and google the code it it comes back as a scam get that card canceled.