Do I have to BUY Adobe Reader to download in pdf?

[jshort]

I've been trying to get money out of Wintingo for nearly three weeks. There have been two previous issues but when one is resolved, another arises.

Right now their asking for a pdf copy of my online bankstatement. I don't know how to download in pdf without purchasing an Adobe Reader subscription. I sent them a clear digital photo of my statement (stamped and 4 corners shown) and offerred to send a scanned copy but get no reply? In fact they never reply to my emails at all (maybe once) and I can't call them on the phone with the phone number they provide.

 

[Tirilej]

I've been trying to get money out of Wintingo for nearly three weeks. There have been two previous issues but when one is resolved, another arises.

Right now their asking for a pdf copy of my online bankstatement. I don't know how to download in pdf without purchasing an Adobe Reader subscription. I sent them a clear digital photo of my statement (stamped and 4 corners shown) and offerred to send a scanned copy but get no reply? In fact they never reply to my emails at all (maybe once) and I can't call them on the phone with the phone number they provide.

Just download it from here

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Now that one is in Swedish but it should check were you are automaticly.

 

[Nicola]

Most banks allow customers to download their bank statements in PDF format via online banking.

However, you can convert a existing statement or document into PDF using newer versions of Microsoft Word (save as PDF format FILE/SAVEAS) or using tools such as:

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(30 day trial)

Hope this helps.

 

[Tirilej]

Have you tried to contact their rep here?
He was in yesterday so try and see if he can help.

https://www.casinomeister.com/forums/members/

 

[BMWSTACK]

I've been trying to get money out of Wintingo for nearly three weeks. There have been two previous issues but when one is resolved, another arises.

Right now their asking for a pdf copy of my online bankstatement. I don't know how to download in pdf without purchasing an Adobe Reader subscription. I sent them a clear digital photo of my statement (stamped and 4 corners shown) and offerred to send a scanned copy but get no reply? In fact they never reply to my emails at all (maybe once) and I can't call them on the phone with the phone number they provide.

I would have to assume a scanned copy should be fine, they would be getting a little picky wanting it in a particular format, as long as its clear and readable.

 

[Perc]

Depending on your scanner/software, it may have the option to save a scan as a pdf.

I have a (fairly new) HP printer/scanner/copier, and when I open the scan program it gives me several options for photos, documents, etc. Clicking on "Document to File" automatically sets it to pdf.

That being said, if they'll take a scan of your statement in pdf, there's no reason for them to not accept a jpeg of the same scan.

If you're set up for paperless statements, aren't the online statements in pdf format already?

If they are, open the statement with the free Adobe Reader and (depending on what you see):
In-Browser view - there's a button at the top near the right (page with an arrow pointing down) click it to Download a copy.
Full Reader view - click on File and Save As.

 

[fire]

CutePDF Writer

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[ChillBill]

Bank statements are used for ID only and a player should not have to reveal their transactions or balance. By sending the complete Bank Statement via *.pdf is going to supply this casino, with all your additional private banking information, which they, imo, have no right to request, view or be in possession of. When this type of format is requested, I simply take a screen capture of the original statement, pull it up in a graphics program, blank out what that don't need to see, save it and then paste it to a pdf doc and send to the casino.

As other members have pointed out there are ways you can convert from one format to another. However I use a free program called OpenOffice

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it's similar to Microsoft Office but it's 100% free. The Word program allows you to save docs in *.pdf format. So in your case (if you wanted to do as I suggested), you'd past your image to word and then save it as a PDF file.

If they come back and request the entire doc un-edited, I'd be asking why? Personally I refuse to supply that information. As I said it's not required. If that's their response. I'd be submitting a PAB!

 

[jshort]

I just downloaded Adobe Reader, except it wont open anything I try downloading from Scotiabank (which doesnt let you download in pdf strangely).

Actually I doubt Wintingo will accept the online statement I just tried to open because nothing is there except the account number (ie no name, no address). The one that was sent in JPEG digitally was a statement I had that bank print for me in person (they dont have it online).

I have a (fairly new) HP printer/scanner/copier, and when I open the scan program it gives me several options for photos, documents, etc. Clicking on "Document to File" automatically sets it to pdf

This seems like the next thing to try. I already scanned, but I never bothered to check if I could Document to a pdf file.

Have you tried to contact their rep here?
He was in yesterday so try and see if he can help

Best to pursue all options I guess. Usually I feel that adding a third party or middle-man delays things, but Ill email the rep now.

 

[Dinahnana]

Best to pursue all options I guess. Usually I feel that adding a third party or middle-man delays things, but Ill email the rep now.

JShort reps here on Casinomeister usually speed things up for you. I hope all goes well

 

[wintingo]

JShort I just replied to your PM. I'm on your case and will revert back to you ASAP.

 

[jshort]

Sent pdf of bankstatement several days ago; No good since it was not a online statement.

Are there any Canadians here who play at Wingtingo? You guys must have similiar problems as me since you can't use Skrill or Mastercard for withdrawal.

Does anyone know which Canadian banks display the account number, BIC, transit, institution, routing number, name, Address on their ONLINE BANK STATEMENT??? Scotiabank doesn't. You have to walk into the bank and have them make you a custom made stamped copy (which Wingtingo rejected despite it being in pdf). I used that same custom copy when I withdrew that massive 3600$ win from RedFlush recently, so I know its got merit!

 

[Tirilej]

Sent pdf of bankstatement several days ago; No good since it was not a online statement.

Are there any Canadians here who play at Wingtingo? You guys must have similiar problems as me since you can't use Skrill or Mastercard for withdrawal.

Does anyone know which Canadian banks display the account number, BIC, transit, institution, routing number, name, Address on their ONLINE BANK STATEMENT??? Scotiabank doesn't. You have to walk into the bank and have them make you a custom made stamped copy (which Wingtingo rejected despite it being in pdf). I used that same custom copy when I withdrew that massive 3600$ win from RedFlush recently, so I know its got merit!

Not so long ago no casino accepted online statements. They wanted it to be a stamped copy, scanned and then sent online. What have changed?

What did the Wintingo rep tell you? You have talked to him haven't you?
Sorry, stupid question when I see he have replied above

 

[jshort]

Not so long ago no casino accepted online statements. They wanted it to be a stamped copy, scanned and then sent online. What have changed?

What did the Wintingo rep tell you? You have talked to him haven't you?
Sorry, stupid question when I see he have replied above

Good thing I didn't play at Wingtingo back then; I know its hard for Canadians to withdrawal and I don't know if other Canadians play at Wintingo, but I've withdrawn successfully from every other casino I've played (I've been dragged through the mud a couple times, but still successful in the end).

My copy was sent online and mine was scanned and stamped, but I get the impression they want a statement taken from my personal online banking page, which doesn't have all the information they want. I have a screenshot of my banking profile page which has some information. I haven't been to go to the library to put it in pdf yet. In anycase, the Wintingo rep hasn't responded to my questions yet so I don't know if they'll accept that either. If that's no good, then its PAB time. They owe me over 500$ now!

 

[Perc]

I have no experience at Wintingo, but it seems like they are being difficult for no reason.

I assume you're trying to withdraw via wire transfer? Since that requires your full name and address details along with the bank details for the transfer to work, I don't see why regular address and ID verification isn't enough.

I remember there being fair bit of confusion, especially on the affiliate side, pretty much since Wintingo started. It was "managed" by All Slots (quote from Wintingo rep) and then sold last fall, the accounts were moved to All Slots, and new accounts were created for the new Wintingo.

I see the affiliate link takes you to Fortune Affiliates "Casual Games", and Wintingo is not available through the regular Fortune Affiliates program, so does Fortune Lounge own it now? I can't remember if there was ever any official statement about ownership.

Should they have kept their accredited status when ownership changed hands? Should they be moved to the Reservation along with the other Fortune Lounge casinos that recently landed in there?

Sorry if this doesn't really help you jshort, but I think Bryan should have a look into their accredited status.

 

[jshort]

I have no experience at Wintingo, but it seems like they are being difficult for no reason.

I assume you're trying to withdraw via wire transfer? Since that requires your full name and address details along with the bank details for the transfer to work, I don't see why regular address and ID verification isn't enough.


Sorry if this doesn't really help you jshort, but I think Bryan should have a look into their accredited status.

Direct bank transfer.

Their banking department claimed that they contacted the Isle Man Gambling Supervision Commission and that they told them that my bankstatement credential was no good. I messaged Ray Davis (the manager at Isle), but got a reply that he's out of office until May 20th, so it looks I won't know for sure for over a week...


With that said, I believe some deductive reasoning is in order. Lets assume;

1) I'm a fraud

or

2) I'm laundering money

1) If this is true, then I must've stolen the credit card I used to deposit. However even with this stolen mastercard, how can I deposit money without knowing the Mastercard SecureCode which is needed everytime before a deposit??? It must be my card!

BUT...........maybe I'm laundering money! Perhaps I'm trying to send the money to the Phillipines! This is also unfounded because even if the accounting information I've given them is false, the BIC number and routing number are to a Canadian bank located in Ontario?

BUT...........maybe I don't really live in Ontario Canada! Maybe I'm Australian! This can also be shown to be untrue because they have my Passport too which is proof that one "JAMES SHORT" (the individual who deposited using his own mastercard) lives in Ontario Canada.

Conclusion: Someone by the name of James Short who deposited using his own credit card and lives in Ontario Canada, is trying to deposit money into a bank account also in Ontario Canada

BUT..........Does the banking information I've sent Wintingo also belong to James Short? I gave them a stampted statement. I guess I could've stampted the statement myself. However the stamp has a transit and institution number on it. I clearly went to that bank and THEY STAMPTED THAT STATEMENT. If the banking information on that page wasn't mine, then why would they stamp it? I'm also asking them to send this money to a bank with the SAME INSTITUTION NUMBER AND TRANSIT CODE! Their sending the money to an account belonging to James Short too.

..........................

The above is probably overkill reasoning, but I feel like I have to spell everything out.

 

[Tirilej]

I think you should PAB immediately.

I have no clue if they even have a banking department, but if they don't really seem to know what's needed then maybe Max can help them

I hope you get it solved soon.

 

[vinylweatherman]

It looks like there is confusion within the regulations.

A stamped statement from a branch is more or less a "Notarised copy" of your bank statement, which seems to be the gold standard when it comes to documentation. A scan of a physical statement is next, and is what is usually requested and accepted. Online statements have not been seen as good enough, but the problem is that banks have decided that THEY can save money by going all online, and arrogantly expect everyone else to change their procedures to suit the banks, thus there is conflict between the real world as it is now and regulations made some years ago.

There was a time where casinos didn't accept the PDF statement, yet this is EXACTLY what the bank prints and posts out, and contains all the information, not the cut down online view. There is no way for a casino to tell the difference between a PDF statement downloaded and printed off, scanned, and sent, and a scan of one that just came in the post. Common sense has finally prevailed in this respect as casinos are beginning to accept the PDF statement directly as downloaded from online banking.

The confusion here is that Wintingo are thinking that this PDF is better than a stamped copy from the bank branch, the "notarized" copy in effect.

All they are now doing is making this player look for a solution that adds nothing, because they are effectively saying that if they save their scan back as a PDF, it suddenly becomes authentic again, but it doesn't because it has taken physical form for a while as a JPEG, so why not just accept the JPEG as per regular procedure.

The regulations are there to detect fraud and money laundering, not to seize up regular commerce via inappropriate interpretation of the regulations. This is a point that has been brought up in parliament here, and banks have been told in effect to "get real" and use common sense in interpreting the rules.

The IOM have had to adapt rapidly as they have been branded a "tax haven" in the past, and risk further action from the bigger countries if they don't cooperate more in preventing their financial systems from being used for tax evasion. This might explain the tightening of the rules to the point of them becoming unworkable in some situations.

 

[jshort]

I think you should PAB immediately.

I have no clue if they even have a banking department, but if they don't really seem to know what's needed then maybe Max can help them

I hope you get it solved soon.

I'll take Rob's (Wintingo rep) advice and send a pdf copy of a screenshot I took of my online statement. I have to do this on a library computer, which was busy last I went. As Weatherman said, it adds nothing and if/when they reject that, its PAB time.

As its Sunday, I'll look up on the proper procedures for submitting a PAB and then write one up without sending it so I don't have to during the work week .

 

[vinylweatherman]

I'll take Rob's (Wintingo rep) advice and send a pdf copy of a screenshot I took of my online statement. I have to do this on a library computer, which was busy last I went. As Weatherman said, it adds nothing and if/when they reject that, its PAB time.

As its Sunday, I'll look up on the proper procedures for submitting a PAB and then write one up without sending it so I don't have to during the work week .

Well, it's all a bit silly as they are asking players to do something that cannot normally be achieved on a home computer. The main reason it is hard to create a PDF is copyright. Adobe hold the copyright to PDF, so anyone producing software to create them would have to license PDF from Adobe. Adobe allow free use of the format for READING PDF files, and provide their own reader. The most recent Adobe reader does appear to offer PDF creation "in the cloud", although I have never tried it. There are a few freeware programs said to create PDF files, but they are probably unlicensed "knock offs", and may not create a proper PDF, and may even contain malware.

The "save as JPEG" way of sending documents has been around for years, and IS something that can easily be done on a home computer, and is often the default filetype produced by cameras and phones.

If this is a change in the way players have to send documents, we need to be told this is coming so that we can figure out the best way of doing it in advance so that we don't end up getting stuck for weeks trying to figure out how to get our document scans to the casino.

 

[Dinahnana]

This thread has made me glad that I don't play at Wintingo. I get all my bills online as it's saves paper and a few bob. However I am always able to convert the ones that don't normally download as PDF into PDF after download.
It's bloody ridiculous that the casino is making the OP jump through these hoops. Why should it matter if its a JPEG or PDF as long as it is a legitimate document?