customer services at william hill

[hobobiker]

Has anyone ever had any dealings with William Hill customer services,
If so i would like to know how. because i bloody well cant get in touch with them . tried telephone few times ...automated , then put on hold for 15mins/25mins/and 20mins....at which point i gave up ...got my tel bill last week and i have been charged 24.00 for being on hold on the customer services number.........what a F*****g piss take.
tried email but just got the usual automated shite reply.
tried every e-mail address on all of their sites , even the ceo and all pr and media peoples emails .....no reply from anyone.

if anybody got any other ideas on how to talk to them to sort out a simple query please let me know.

24.00 ................not to talk to someone .....jesus wept.

.

 

[vinylweatherman]

Has anyone ever had any dealings with William Hill customer services,
If so i would like to know how. because i bloody well cant get in touch with them . tried telephone few times ...automated , then put on hold for 15mins/25mins/and 20mins....at which point i gave up ...got my tel bill last week and i have been charged 24.00 for being on hold on the customer services number.........what a F*****g piss take.
tried email but just got the usual automated shite reply.
tried every e-mail address on all of their sites , even the ceo and all pr and media peoples emails .....no reply from anyone.

if anybody got any other ideas on how to talk to them to sort out a simple query please let me know.

24.00 ................not to talk to someone .....jesus wept.
.

He would cry into his beer

PROPER casinos arrange toll free customer support numbers for their main target market. William Hill is a BRITISH Bookie, yet it can cost a BRITISH customer 24 to not talk to anybody.

There is another thread on this subject, and it does not bode well for William Hill casino. It seems their move from Cryptologic software to something else has been accompanied by a nosedive in the quality (and availability it seems) of their customer service.

Now we have:-

They dont answer the phone ( but it costs 20+ to find this out).
They dont answer the email (but it is at least free to be "on hold" for the reply)

They dont receive any of our deposits

 

[GrandMaster]

What number did you call? The casino helpline is 00 800 3551 3551, which should be free from a landline (it may be charged as an international call on a mobile).

 

[coxwel]

i cant comment the customer service of the william hill casino itself but of their sister sites which were oened by multipurpose limited before. i played in their casinos because their terms were very good (20deposit 100bonus wager 12*) cashed out from this bonus 2 times and the bonus was always cashable too. one month after my last cashout i got a mail from another of their sistercasinos offering me this bonus again. as i looked through the sites i saw that all of the casinos have changed from multipurpose to william hill and also their terms have changed to the bad. i received the bonus under my old conditions and as i reached the wagering support tried to trick me etc. they tried everything not to pay me. i have alog of this chat, its very funny and shows how things go at these casinos. i was first talking to a female operator which made the impression of beeing new in this biz. after she just tried evrything to refuse my payment ( she claimed i played forbidden games 1st) my answer: look through your logs youll see i just played np slots, she answers: sorry youre right! and so on. it was like a list she had in front of her and she was blaming me for nearly everything. it always needed just one sentence from me and she had to reply oh sorry i was wrong. as the situation became too embarrissing the operator changed. now a guy came telling me that the female operator is crazy sometimes? that was the point where i lost al my trust in these casinos and already forgot about my 100 i had in the account. these people just acted like a bunch f crroks and also offende me in the chat. if smb i sinterested i can post the logs in german, too funny.
i would just advise you: avoid william hill and all of its partner casinos. i also trusted in them and got real disappointed.

cheers coxwel

 

[vinylweatherman]

i cant comment the customer service of the william hill casino itself but of their sister sites which were oened by multipurpose limited before. i played in their casinos because their terms were very good (20deposit 100bonus wager 12*) cashed out from this bonus 2 times and the bonus was always cashable too. one month after my last cashout i got a mail from another of their sistercasinos offering me this bonus again. as i looked through the sites i saw that all of the casinos have changed from multipurpose to william hill and also their terms have changed to the bad. i received the bonus under my old conditions and as i reached the wagering support tried to trick me etc. they tried everything not to pay me. i have alog of this chat, its very funny and shows how things go at these casinos. i was first talking to a female operator which made the impression of beeing new in this biz. after she just tried evrything to refuse my payment ( she claimed i played forbidden games 1st) my answer: look through your logs youll see i just played np slots, she answers: sorry youre right! and so on. it was like a list she had in front of her and she was blaming me for nearly everything. it always needed just one sentence from me and she had to reply oh sorry i was wrong. as the situation became too embarrissing the operator changed. now a guy came telling me that the female operator is crazy sometimes? that was the point where i lost al my trust in these casinos and already forgot about my 100 i had in the account. these people just acted like a bunch f crroks and also offende me in the chat. if smb i sinterested i can post the logs in german, too funny.
i would just advise you: avoid william hill and all of its partner casinos. i also trusted in them and got real disappointed.

cheers coxwel

This is very worrying indeed. Under the old roguish regime you had no problems with using some quite generous bonus offers, but as soon as William Hill Online takes over, the CS start acting like an insurance company, looking through a list of reasons NOT to pay before agreeing to pay you.
You seem to be suggesting that there is a bad attitude at their CS, that of actually ENJOYING their task of screwing players over. This, to customers, just REEKS of amateurism, not what would be expected from a brand such as William Hill.


00 800 3551 3551 is a special kind of toll free number. The double zero at the front makes it an "international call", rather than a domestic toll free number, which would start with a single zero, and have only 11 digits. Calling from a landline should STILL be free, although you will be heavily stung from a mobile.

UK branded casinos used to have some 0870 "premium rate" type numbers not so long ago, when the big international brands, such as Microgaming, would offer toll free numbers to their main markets. 0844 is one to watch out for from the UK. It is the "new 0870", businesses snubbing their noses at OFCOM after they were "busted" over 0870 (shows how stupid UK regulators are - they fell for all the lines businesses fed them). 0844 will cost an absolute FORTUNE from a mobile, and from many non-BT landlines too!

The best thing to do would be to get a speakerphone, and dial the toll free number from a land line, peak rate, and just keep it on hold till they answer. The CASINO will pay for the length of time on hold, and a speakerphone will enable you to get on with other things without missing the moment the call is answered.

 

[coxwel]

yeah youre right. as it was owned by multipurpose i only read bad things about them. i think it was carnaval and prestige casino where i had cashout. the support was very nice and they paid me after 5 days. no delays, no strange questions etc. i was very surprised that they offer that kind of bonus and also pay me with no doubt and this 2 times in a month in 2 of their casinos. but unfortunately they changed this conditions very quickly after my 2nd cashout. as i asked in the chat why multipurpose is gone and its william hill now they were acting like i found out a big secret and got very strange and unpolite. but it must have been the same support staff like before just with other rules how to treat players. it was so obvious what the female operator was trying ( mentioned above) to make me forget about cashout, she was cut off by her like "boss" and their internal structures bacame more and more clear. the last words i was tld by their livechat was a threatening. i said that i will make this case public and wont accept their behaviour. his answer was : i hope you know what youre doing. i responded i really hope this wasnt meant threatening otherwise this case comes to new area. beeing threatened by a casino operator WTF!! do these people think who they are? his only answer was a . this is so unprofessional and unrilable omg.... they give you the feeling like we can do everything we want because we still have your money and if you become unconfortable for us we just block your account by any reason. this is nearly scam.

iam just getting too angry if i remember this. wtf forget never play with these crooks again!

cheers coxwel

 

[vinylweatherman]

yeah youre right. as it was owned by multipurpose i only read bad things about them. i think it was carnaval and prestige casino where i had cashout. the support was very nice and they paid me after 5 days. no delays, no strange questions etc. i was very surprised that they offer that kind of bonus and also pay me with no doubt and this 2 times in a month in 2 of their casinos. but unfortunately they changed this conditions very quickly after my 2nd cashout. as i asked in the chat why multipurpose is gone and its william hill now they were acting like i found out a big secret and got very strange and unpolite. but it must have been the same support staff like before just with other rules how to treat players. it was so obvious what the female operator was trying ( mentioned above) to make me forget about cashout, she was cut off by her like "boss" and their internal structures bacame more and more clear. the last words i was tld by their livechat was a threatening. i said that i will make this case public and wont accept their behaviour. his answer was : i hope you know what youre doing. i responded i really hope this wasnt meant threatening otherwise this case comes to new area. beeing threatened by a casino operator WTF!! do these people think who they are? his only answer was a . this is so unprofessional and unrilable omg.... they give you the feeling like we can do everything we want because we still have your money and if you become unconfortable for us we just block your account by any reason. this is nearly scam.

iam just getting too angry if i remember this. wtf forget never play with these crooks again!

cheers coxwel

Bolded are some classic tell tale signs that you are dealing with a rogue casino. The very obviously "hands on" approach by the "boss" lest CS reveal too much, or agree something (such a payment) is probably the most telling sign of all.
Why they should suddenly change their behaviour simply because you mentioned the change of ownership to William Hill, a matter of public record, is pretty surprising. This is at odds with what I would expect to be the response from support staff who once worked for a rogue operator, but now have the satisfaction of working for a reputable brand.

When William Hill announced this, I ditched my account even before they finally closed down the Crypto version of the casino. I have not formally closed it (I tend not to do this, as it can create problems in years to come, after all brands change), but have uninstalled the casino.

There are a number of Playtech casinos accredited here, and these should be the first port of call for Casinomeister members.

 

[hobobiker]

finally got a reply

the reply and original message are below ......just mailed back asking how they could answer an email sent on 25th feb on the 10th jan????
somehow think its just some sort of automated reply thingy.

as for the customer services no , i rang it on my Voip or internet phone thing , no warning as to getting premium rate charged tho, it does give a warning if you ring on mobile tho .... but you get charged even while its ringing and not on hold...... who gets the 50p a minute for this call , the mob provider or WHill ?

no problems cashing out at WH because i use the quickcash voucher system which i can cash in at local bookies .... instant up to 5k no problems. but the customer sevice is just complete bollocks.




------------------------------------------------------------------

Response (Maxine G) 27/02/2009 10:08 AM
Hi Mark,

Thank you for your e-mail.

We have checked your account information and can see we have replied to all of your previous e-mails.

The last response was sent on the 10th of January

With regards,

Maxine

Customer Services
William Hill plc


----Original Message----
From: ********@tiscali.co.uk
Date: 25/02/2009 23:18
To: <[email protected]>
Cc: <[email protected]>,
Subj: Re: 20% cashback on our new Casino games
Hello
name:Mark
Account Number

account no:username:
Re :20%cashback.

Hi
I have emailed customer support before about this issue on 10th January.
I would have liked to have taken part in all the cashback promotions, but how can i when i am only told about a promotion about 15 hours after it has started. As I have already said i raised this problem with your customer support about 7 weeks ago and they answered my email saying the promotional e-mail would from then on be sent the previous day or evening to the promotion start. .....but ever week since then its been late ... one week more than 20hrs after the promotion started. So in theory I have missed out on reclaiming about *** .** , .

Mark Doherty

 

[vinylweatherman]

the reply and original message are below ......just mailed back asking how they could answer an email sent on 25th feb on the 10th jan???? somehow think its just some sort of automated reply thingy.

as for the customer services no , i rang it on my Voip or internet phone thing , no warning as to getting premium rate charged tho, it does give a warning if you ring on mobile tho .... but you get charged even while its ringing and not on hold...... who gets the 50p a minute for this call , the mob provider or WHill ?

no problems cashing out at WH because i use the quickcash voucher system which i can cash in at local bookies .... instant up to 5k no problems. but the customer sevice is just complete bollocks.




------------------------------------------------------------------

Response (Maxine G) 27/02/2009 10:08 AM
Hi Mark,

Thank you for your e-mail.

We have checked your account information and can see we have replied to all of your previous e-mails.

The last response was sent on the 10th of January

With regards,

Maxine

Customer Services
William Hill plc


----Original Message----
From: ********@tiscali.co.uk
Date: 25/02/2009 23:18
To: <[email protected]>
Cc: <[email protected]>,
Subj: Re: 20% cashback on our new Casino games
Hello
name:Mark
Account Number

account no:username:
Re :20%cashback.

Hi
I have emailed customer support before about this issue on 10th January.
I would have liked to have taken part in all the cashback promotions, but how can i when i am only told about a promotion about 15 hours after it has started. As I have already said i raised this problem with your customer support about 7 weeks ago and they answered my email saying the promotional e-mail would from then on be sent the previous day or evening to the promotion start. .....but ever week since then its been late ... one week more than 20hrs after the promotion started. So in theory I have missed out on reclaiming about *** .** , .

Mark Doherty

Simple, they have just admitted they ignored this later email by saying "The last response was sent on the 10th of January". Therefore, they have NOT responded to your latest email, and have just admitted this.

As for that phone call. This beggars belief, and a complaint to OFCOM should be made as two clear breaches have been made.

1) No notification that the call is to be charged at premium rate at start of call.
2) "hidden" use of premium rate charging without prior warning - this is an 00800 prefix, CLEARLY advertised as "toll free" in consumer facing advertising.

Sadly, OFCOM have shown themselves as weak regulators, and have been restructured since. ICSTIS (again restructured and renamed, making it harder to find) regulate premium rate services, and may take the complaint about the surrepticious nature of this.
Mobiles charging high rates to call 08 numbers, particularly toll free ones, has alreday been up for discussion, and mobile companies are having their "rip off" practices steadily eroded by both OFCOM and the EU regulators.

Who gets the money?

Not William Hill, in fact William Hill are PAYING to RECEIVE your call, AND YOU are paying up to 50p a minute to MAKE the call.
It should be clear who'se greedy snout is in the trough

If UK players are receiving cash-ins through the high street bookies, this makes for a branding disaster, as it creates a DIRECT link between the incompetence of William Hill online and the high street brand, which has taken DECADES to build.
Maybe you should mention this fiasco at the bookies you usually collect the money from, and tell them you are looking to swap over to Corals because of it (it would help to actually HAVE a Corals in the same town). Coral have an online casino, and I recall they also offer a system whereby players can collect cashins from the online site from the high street bookies.

The really top brass at William Hill need to see what is happening at the "coal face" and act before it is too late.

 

[carjaw]

i mean it is not quite what you want but i have been researching in the area of responsible gambling and there is the case of graham calvert who requested that william hill exclude him because he was a self- confessed addict - but 6 weeks later they started taking bets back from him and he ended up owing 2.1m pounds. At one time he was placing up to 20 bets a day at 30,000 a punt. When he realised his addiction was getting out of hand he took up William Hills self-exclusion facility. This allows customers to close their account for a minimum period of six months and up to five years as requested. However, after asking to be self-excluded and he placed the biggest golf bet in history - 347,000 on America to win the Ryder cup. He lost. Im all for people taking responsibility for their own actions. But the overwhelming compulsion for an addict to drink, take drugs, or in this case, gamble, will override any other sense of right or wrong. William Hill behaved like the pubs who kept selling George Best alcohol, despite his family and friends publicly begging them not to. Calvert took the first step towards accepting responsibility by asking to be excluded. As a bookmaker that says it is committed to supporting responsible gambling initiatives, William Hill had a duty to ensure that happened. I am not the biggest fan of w uk big name william hill but who have moved to gibraltar and malta to avoid responsible gambling UK legislation. good luck though.

 

[GaryWatson]

If UK players are receiving cash-ins through the high street bookies, this makes for a branding disaster, as it creates a DIRECT link between the incompetence of William Hill online and the high street brand, which has taken DECADES to build.

Being UK based, online sites such as will hill & VC had my full backing. Not now, I have seen how badly VC treat people, first hand. I have heard a lot of complaints recently about Will Hill.

As usual I think you hit the nail on the head VWM. The online and offline brands are not even remotely related quality wise. I think its about time they looked closer at the damage their online brand is doing.

 

[Scooter7]

Simple Solution

It's seems rather simple to me. If you like the Crypto software, go to Intercasino. If you like the Playtech software, go to a non-WH licensee of theirs. Additionally, all the aff managers should try to direct their clientele the same way. Regular players should simply try to talk their friends into doing the same.

I hate to ruin the potential for a long, drawn-out debate, but sometimes the simplest solution is the best one.

 

[vinylweatherman]

It's seems rather simple to me. If you like the Crypto software, go to Intercasino. If you like the Playtech software, go to a non-WH licensee of theirs. Additionally, all the aff managers should try to direct their clientele the same way. Regular players should simply try to talk their friends into doing the same.

I hate to ruin the potential for a long, drawn-out debate, but sometimes the simplest solution is the best one.

I suspect that many players DO move on after suffering poor service, BUT often the sticking point is that the outfit offering the poor service still has hold of your money!!

As for the Graham Calvert case, that must have been a public relations disaster for William Hill. I recall a thread on this, and Graham was suing for damages of approximately the same amount of his later losses as the self exclusion process had failed, and they should have refused those big bets.

There are still things waiting to bite William Hill in the a$$, namely the fact they are a UK household name, yet their terms clearly INSULT British players, and further make it almost impossible for a "normal" player to stand a fair chance of winning as is offered to most of the rest of the world because they have little or no chance of meeting the WR through "non advantage" play. It would be like William Hill offering worse horseracing odds to, say, punters in London, and then quoting some generalised verbiage about London punters being "more dishonest" than those elsewhere, which somehow makes them better at predicting which horse will win. These WAS fraud in horseracing though, but it was not ordinary punters that were involved, it was trainers, owners, and jockeys. There was no thought of offering poorer odds to certain towns and cities though, they set about identifying those punters using such inside information, and specifically banned them.
Now, with a wealth of data on all of us in electronic form, it should be easy for online casinos to tell the "advantage players" from the masses, and they should control the problem through other terms, such as banning the specific advantage play methods used, ordinary players will not be affected since they would never use such methods in the first place. Fraud too, should be easy to flag, and they could do a much better job than at present, and this while STILL retaining that instant gratification of the player being able to sign up and deposit in the same day (or even hour).

The simplest solution would be to check the name and address with available data sources for basics, such as "does this address exist", "is the registrant registered to vote at said address" (if 18, this would be a legal requirement). Internally, they can check the new details with those of all players they have had in the past, and look for duplicate accounts for the registered address, or email address. They can also do a check on the inbound IP address, to see if it is likely the player is playing from the town they say they are. All this can be handled in SECONDS by software, and the player can then be sent a link to his registered email address, which he has to receive, and click on, in order to validate the account. If anything odd is spotted, the account is referred BEFORE any money changes hands.; If William Hill wrongly flag a player, at least the player can just move on if they encounter poor service, rather than have to fight to get their money.

 

[cyprean]

I also received bad service from William Hilll Casino.

In addition to other more unpleasant things, they ignored my phone calls as well. They hang up on the phone after a few seconds on the waiting line. I called 3 times. Their e-mail support seems to be C-pays support (very poor).

Here's the thread:

https://www.casinomeister.com/forum...hs-unless-your-winnings-in-bank-drafts.29810/

 

[vinylweatherman]

I also received bad service from William Hilll Casino.

In addition to other more unpleasant things, they ignored my phone calls as well. They hang up on the phone after a few seconds on the waiting line. I called 3 times. Their e-mail support seems to be C-pays support (very poor).

Here's the thread:

https://www.casinomeister.com/forum...hs-unless-your-winnings-in-bank-drafts.29810/

That's because it IS C-pays support. No one seems to have told them they are now working for a top UK REPUTABLE brand

 

[Simmo!]

Will Hill customer support is notorious (well, casino at least). It's been a standing joke here at CM for years. The funniest part was when they won the Link Removed (invalid URL) last year which caused much mirth and merriment around here. You can draw your own conclusions from that but I'll bet your life no Will Hill player voted for that one

Actually a small anecdote there. The night they did the awards me and Webzcas met a casino rep (who i'll leave nameless) after. He came in and said he'd been to pick up an award so we said "Hey congratulations". He replied along the lines of, "Well not really, if I told you Will Hill won 'Best Casino Support' award.." and raised his eyes to the ceiling"

 

[vinylweatherman]

Will Hill customer support is notorious (well, casino at least). It's been a standing joke here at CM for years. The funniest part was when they won the Link Removed (invalid URL) last year which caused much mirth and merriment around here. You can draw your own conclusions from that but I'll bet your life no Will Hill player voted for that one

Actually a small anecdote there. The night they did the awards me and Webzcas met a casino rep (who i'll leave nameless) after. He came in and said he'd been to pick up an award so we said "Hey congratulations". He replied along the lines of, "Well not really, if I told you Will Hill won 'Best Casino Support' award.." and raised his eyes to the ceiling"

Looks like a "bought" award, a bit like the old CAP seal

 

[DiamondGeezer]

UK freephone 0800 085 6296

The 08000 is an International number.

I have always found WH answer very fast when I have called them but the last time was a year ago. To be fair to them they did deal with my call very well.

The old Crypto casino is still alive and well for now. I would be wary of all these new CPAYS Playtech though.

 

[winbig]

When the USA wasn't banned from WH, I remember having to wait (on average) 2 weeks to receive an email response. Good riddance.

 

[GrandMaster]

You got a response? Count yourself lucky.

 

[hakapuku]

Seems like Playtech keeps destroying William Hill' s reputation.
What a bad move for William Hill to add their name to the group of the worst Playtech casinos like Prestige, 32 vegas etc...

 

[vinylweatherman]

Seems like Playtech keeps destroying William Hill' s reputation.
What a bad move for William Hill to add their name to the group of the worst Playtech casinos like Prestige, 32 vegas etc...

William Hill probably thought they could change things, but the rogue mentality was so deep rooted, and William Hills' own staff seemingly so inept, that this was inevitable. They join the ever growing list of teams with "years of experience in the industry" behind them making a complete cock-up of things when they try to take that experience into the online market. William Hill's experience is "OFFline", mainly high street betting shops.

 

[hobobiker]

got a reply after 3 days ..?

Discussion Thread
Response (Andrew O) 28/02/2009 05:27 PM
Hi Mark,

Thank you for your reply.

In relation to your query as previously stated we apologise for the timings of the emails that you receive. We have raised this with our marketing department however they are unwilling to alter the timeframe of the emails that are sent out to customers. The only solution that we can suggest is that we advertise the Wednesday cashback promotion on our website under the promotions tab in the Casino section from Tuesday afternoon. With regards,

Andrew

Customer Services
William Hill plc

 

[vinylweatherman]

Discussion Thread
Response (Andrew O) 28/02/2009 05:27 PM
Hi Mark,

Thank you for your reply.

In relation to your query as previously stated we apologise for the timings of the emails that you receive. We have raised this with our marketing department however they are unwilling to alter the timeframe of the emails that are sent out to customers. The only solution that we can suggest is that we advertise the Wednesday cashback promotion on our website under the promotions tab in the Casino section from Tuesday afternoon. With regards,

Andrew

Customer Services
William Hill plc

Why the f$&*^$$ hell not!!!! given that they are not arriving in time. This is a complete "non-problem" in terms of the difficulty of providing a solution, and demonstrates complete CONTEMPT for customers that they are resolutely unprepared to fix a problem that they have just aknowledged you are suffering (as presumably are others). The solution if implemented at marketing is just so incredibly trivial, and involves a one time resheduling of an automated task, yet the proposed solution, relying on manually adding the info to the website, is far from trivial. It requires someone to do this, and for this someone to have a clear line of communications with marketing.

William Hill are running this casino as though the customers are an irritating annoyance that gets in the way of their own agenda, and they just can't understand that promotions need to arriv e BEFORE they expire, not AFTER (where they are no better than useless spam).

This new venture looks doomed to failure as measured against William Hill's expectations (and ours of the brand), although for a model rogue operation, it is a resounding success (and our expectations are far lower, so we would be getting just what we would be expecting to get).

 

[Scooter7]

This new venture looks doomed to failure as measured against William Hill's expectations (and ours of the brand), although for a model rogue operation, it is a resounding success (and our expectations are far lower, so we would be getting just what we would be expecting to get).

And now they're going after the Marvel brands that they'll be ditching with Crypto via a new deal from Playtech Old / Expired Link

They certainly seem to have a lack of respect for anyone they do business with.

 

[wangpoker]

And now they're going after the Marvel brands that they'll be ditching with Crypto via a new deal from Playtech Old / Expired Link

They certainly seem to have a lack of respect for anyone they do business with.

This move will kill Crypto

 

[vinylweatherman]

And now they're going after the Marvel brands that they'll be ditching with Crypto via a new deal from Playtech Old / Expired Link

They certainly seem to have a lack of respect for anyone they do business with.

This move will kill Crypto

Well, it seems the ruthless manner in which Playtech casinos treat players, particularly those from certain countries, goes right to the very top. It is not quite as bad as it looks though, as the deal does not automatically mean Crypto has to pull a large number of it's slots, but it DOES put a spanner in the works for the ideas Wagerlogic had of licencing out it's slots to other providers, and I expect they were expecting they would be supplying their current Marvel branded portfolio to the likes of Playtech.
Since there are hardly any Crypto casinos left now, Wagerlogic face a struggle, and I am wondering if there was some kind of skullduggery behind this recent mass migration from Crypto to Playtech by operators that preceeded this announcement.

If this is the kind of ruthless ethos Playtech feels is OK, then they probably deserve "bonus abusers", who are merely players doing exactly the same (I am not, of course, condoning FRAUD - but advantage players are looking to the "bottom line" just as Playtech is in how they conduct business).
Playtech are not alone in this ruthless attitude, in fact in the business world it is the norm, it is the player community that for some reason casino operators feel should be benevolent to their suppliers, rather than trying to get best value for the services on offer.

 

[hobobiker]

.

If this is the kind of ruthless ethos Playtech feels is OK, then they probably deserve "bonus abusers", .

was just looking at Will HIll playtech site , T&Cs ......i dont think it would be possible to abuse the bonus , and i really dont understand their objection to sterling, why is it in the "interest of fair gaming" to penalise the and not the euro ???? i cant figure it out.

----------------------------------------------------------------------------
Terms and Conditions of the 1,000 //$/C$ "High-Roller"1st Deposit Bonus

To receive your 1,000 //$/C$ free bonus, you need to make your first single deposit of minimum 3,000 //$/C$ into your casino account. An automatic 1,000 //$/C$ free bonus will be added into your casino account.

For example:
Deposit 3,000, receive 1,000 - minimum wager is 100,000
Deposit 3,000/$, receive 1,000/$ - minimum wager is 48,000/$

""Issuing 1st Deposit Bonus Policy

This Welcome Bonus will be given only once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

In the interest of fair gaming, you must wager at least 12 times your bonus and Deposit before making any cash outs for $, C$ and . In the interest of fair gaming you must wager at least 25 times your bonus and deposit before making any cash outs for .

------------------------------------------------------------------------

25 times ............yeah right.

 

[Simmo!]

This move will kill Crypto

Crypto are re-focusing on licensing out games if the rep I spoke to at ICE is anything to go by.

 

[wangpoker]

If Playtech has a set of same games, how will Crypto license out its games? I am not optimistic of Crypto future. Crypto has kneed down to its competitors and becomes a tier 2 supplier.

 

[vinylweatherman]

was just looking at Will HIll playtech site , T&Cs ......i dont think it would be possible to abuse the bonus , and i really dont understand their objection to sterling, why is it in the "interest of fair gaming" to penalise the and not the euro ???? i cant figure it out.

----------------------------------------------------------------------------
Terms and Conditions of the 1,000 //$/C$ "High-Roller"1st Deposit Bonus

To receive your 1,000 //$/C$ free bonus, you need to make your first single deposit of minimum 3,000 //$/C$ into your casino account. An automatic 1,000 //$/C$ free bonus will be added into your casino account.

For example:
Deposit 3,000, receive 1,000 - minimum wager is 100,000
Deposit 3,000/$, receive 1,000/$ - minimum wager is 48,000/$

""Issuing 1st Deposit Bonus Policy

This Welcome Bonus will be given only once per person, family, household, address, e-mail address, any environment where computers are shared (schools, workplaces, public libraries, etc) and/or per account.

In the interest of fair gaming, you must wager at least 12 times your bonus and Deposit before making any cash outs for $, C$ and . In the interest of fair gaming you must wager at least 25 times your bonus and deposit before making any cash outs for .

------------------------------------------------------------------------

25 times ............yeah right.

It makes no sense, since the software works in CREDITS. The software has no idea whether 3000 of one currency is worth more in real terms than 3000 of another. The games pay out the same for whatever currency, and it is crystal clear that users of the pound do NOT get the same "fair deal" as those who use the Euro and the Dollar. Given that all the "abusive" strategies have been covered in other terms, there is NO WAY there is any need to increase the relative WR for CREDITS bought with an underlying currency of greater unit net worth.

The term should really say "in the interests of UNfair gaming.......".

The REALLY odd thing is that a UK household name has allied itself with a software whose licensees demonstrate a particularly vindictive attitude to their UK customers, many of whom will have no real chance of winning with what they see as "automatic bonuses" when compared to their European counterpart. EU law seems not to apply in the case of online gambling, yet this very principle has now been tested by the EU courts in "internet retailing", where iTunes had a special filter to prevent UK customers from purchasing in Euros, where the product was 20% cheaper. iTunes lost their arguments that they thought allowed them to restrict which EU countries' citizens could access product on what they had set up as country specific online outlets. Designer goods manufacturers have also lost a similar case, which has allowed supermarkets to override manufacturer refusal to supply restrictions for goods sourced from within the EU on the "grey market".

The rules only cover trade between one EU member to another, and most casinos can get away with this because they are based outside the EU, or apply restrictions to non-EU countries. Individual players will not be the ones to make a legal issue of this, it will be organisations that police consumer rights, and as online gambling becomes ever more popular, the likelihood of this increases.

The UK Advertising Standards Agency has ALREADY begun to take an interest, ruling against some forms of football sponsorship advertising when matches are televised, because of the risks posed to minors (making them desire to gamble through it's association with their footballing role models).
Casinos are also NOT permitted to sponsor, or advertise, on TV before the 9pm "watershed" for similar reasons. So far, it is mainly poker that has become "mainstream", although there are plenty of late night roulette channels (naturally, high house edge, and premium rate bet placing line to boot - this makes a BIG difference to small stakes players).

 

[carjaw]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

 

[winbig]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

$3000 = 2,369.29EURO = 2,129.02GBP (wow, the USD is really gaining on the GBP..scary)

 

[winbig]

Seems like a lot of money to deposit doesnt it 3000 dollars pounds euros - is that a lot?

What currency do you use? There's plenty of converters out there to see where that stands against the $, GBP, Euro and others.

$3000 may be a lot to some people, but if you're wealthy, then it's just pocket change.

 

[carjaw]

yeah - well im just a poor student so 3000 dollars pounds euros is a LOT - what's the return on that - if not - the pleasure / thrill of just playing? how long foes a deposit of 3k last for / Is that daily, monthly, weekly, annually? it seems like a lot - then again i am very poor ........

 

[kmay87]

That's not really an answerable question, as it will vary from person to person. 3000 playing poker is pretty much peanuts, but the same amount playing slots at 1 a go is huge.

As Winbig said, it depends on who you are and what you do. I could be cynical here...when I did my degree, the fees were around 1,200 a year. I thought that was a rip off, considering the lack of teaching time I received. Now it's over 3000. But even so, is that a lot for much better job prospects?

 

[kingkong098]

I signed up for the new William Hill Casino, following a link from the williamhill.com website. Silly me to think that a casino called, "williamhillcasino.com", linked from williamhill.com would actually not be under the William Hill family of products.

Of course I have run into problems with this new casino and after casino support stopped responding, I decided to follow up with William Hill directly as I used to play a lot of poker there... Great to see them run their name even further into the mud.

Who in their right mind came up with the business model of taking your loyal customers and dumping them on a rogue casino outfit???

Will Hill execs should move into the financial industry, lot more money for being equally inept.


"While we understand your frustrations, unfortunately the William Hill Casino club is a completely separate entity at this moment in time and as such we are unable to step in, or deal with any queries relating to the Poker & Casino Club products and they must be contacted directly."

 

[hobobiker]

I signed up for the new William Hill Casino, following a link from the williamhill.com website. Silly me to think that a casino called, "williamhillcasino.com", linked from williamhill.com would actually not be under the William Hill family of products.

Of course I have run into problems with this new casino and after casino support stopped responding, I decided to follow up with William Hill directly as I used to play a lot of poker there... Great to see them run their name even further into the mud.

Who in their right mind came up with the business model of taking your loyal customers and dumping them on a rogue casino outfit???

Will Hill execs should move into the financial industry, lot more money for being equally inept.


"While we understand your frustrations, unfortunately the William Hill Casino club is a completely separate entity at this moment in time and as such we are unable to step in, or deal with any queries relating to the Poker & Casino Club products and they must be contacted directly."

strange one i know, if you go to will hill uk site the casino link and download is still CryptoLogic, and the new casinoclub playtech site is on a banner there but does say when you do install that it is a new account , not connected with old account or willhill etc etc. think new playtech site is for U.S and elswhere judging by bonus terms. looks like they aint dropping CryptoLogic to me , but just gonna run both sites , they have the "vegascasino" site as well ..... with games and software i havent seen elswhere ! but go to www.williamhill.com and there is no mention of the new casino club playtech site nor any links to it ??
who knows ....they run various other onlines under diff names anyhow... think prestige is one .. ... but for such a big name their customer care and service is utter shite....or in fact almost non exsistent, in fact its so bad that i would not advise anyone to play there..... cos if you run into a problem or query it just aint gonna get sorted.

 

[winbig]

think new playtech site is for U.S and elswhere judging by bonus terms.

playtech hasn't allowed americans for over 2 years now...