To me it is very important to have very competent and knowledgeable reps. I do not care how friendly they are. I do not want to contact the rep for small issues but have had to unfortunately. Here is my list of the best and the worse:
Best:
Leo Vegas -- no wait times, no bad information, follow ups done. I think they are amazing
Betat/Slotty-- well they have Daniel. Not sure if he is still there but he was the best there ever was.
Next/CasinoLuck -- really, really good knowledgeable staff.
GUTS -- meh .... depends on who you get
Makes the reps jobs so much easier when they have good CS agents
Worse:
Videoslots -- I know Colinsunderland will agree with me. I have gotten so much incorrect information. I have had good support from maybe 1 or 2. They have absolutely no powers to go ahead and credit you with any free spins, etc. It would certainly make Dan/Philip's job easier if they had a bit of leaway
Wild Jackpots/GoWild -- Crazy friendly but not really helpful. Had an issue (should have contacted Gia -- have closed my account subsequently). No flexibility at all.
I could go on and on but to me the top 3 are listed and I think most members would agree.
Edit: As Jonmincher just pointed out -- Rizk casino have wonderful CS agents and again there is no waiting time at all
Best:
Leo Vegas -- no wait times, no bad information, follow ups done. I think they are amazing
Betat/Slotty-- well they have Daniel. Not sure if he is still there but he was the best there ever was.
Next/CasinoLuck -- really, really good knowledgeable staff.
GUTS -- meh .... depends on who you get
Makes the reps jobs so much easier when they have good CS agents
Worse:
Videoslots -- I know Colinsunderland will agree with me. I have gotten so much incorrect information. I have had good support from maybe 1 or 2. They have absolutely no powers to go ahead and credit you with any free spins, etc. It would certainly make Dan/Philip's job easier if they had a bit of leaway
Wild Jackpots/GoWild -- Crazy friendly but not really helpful. Had an issue (should have contacted Gia -- have closed my account subsequently). No flexibility at all.
I could go on and on but to me the top 3 are listed and I think most members would agree.
Edit: As Jonmincher just pointed out -- Rizk casino have wonderful CS agents and again there is no waiting time at all