Yes you can rely on that. Are you pushing the case back to the bank and raising a formal complaint? Have you done it in writing? Have you asked it to be escalated? Have you said you will go to ombudsman in case of non satisfaction?
Also wrote this to the casino:
03/05/2020
Dear whom it may concern,
Thank you for your email.
I see you want to play a game of T&C’s and what they state. No problem, here is a summary of very concerning aspects of your own Terms and Conditions that contradict each other, and in any court in any country, amounts to unfair terms.
Your Terms and Conditions state the following also:
“2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then
we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.”
As such your terms clearly state that the United Kingdom is within the list of countries that are specifically prohibited from using your website. They also state (highlighted) that you would not return any deposits whether there were winnings attached or not. As such your terms constitute an unfair advantage to your business and so would under any country’s laws be found as unfair and rendered an invalid.
Further, your next term states the following:
“2.3. Regardless of your jurisdiction, the casino is able to prevent any specific person from opening an account. Players are only ever prevented from opening an account in the event that there is genuine reason to do so.”
The above makes it crystal clear that you as a company can prevent users from opening accounts but have chosen not to do so, so that you can profit from their misunderstanding and lack of information. Therefore you can keep referring to Terms and Conditions but unless they represent fairness on both sides and don’t amount to fraud, they wont hold up in any legal battle.
I will note that you also have been prevented from offering NetEnt games to UK players yet still do so. In addition, mass online cross-country review sites and reputable sources have rendered and classed you as a rogue casino and rogue operator.
I am no stranger to legal processes and action in a multitude of countries, and I will not allow you to continue in this manner. In order to settle this, I ask again that you refund all deposits made across both Crazyno Casino and Ridika Casino.
You know as well as I do that your terms are unfair and disproportionate and so entirely in favour of your casino. There is no fairness and the entire agreement would be classed as unethical and foul play. I am aware of Curacao’s legal system. I will therefore commence such action, as well as report you to Curacao Gaming Commission, the UK Gambling Commission and the authorities both here and in Curacao.
Please respond accordingly. I am not in the habit of wasting time conversing back and forth but will not leave this matter alone until resolved. Act NOW.
I await your response. I am preparing my legal case now should I need to use this.
Thanks