Scam Casino Crazyno Casino - Accepting UK player without remote licence

Please be cautious - scammers are afoot.
So you don't think these casinos are breaking any laws?

Then wonder why they are not in court all the time if they don't follow their legislations in Curacao or where ever they operate... Why they should give a shite about anything in UK legislation or regulations, they don't operate in UK are they?

It sounds really great professional legal advise to always (doesn't matter where you are) just refer what your legislation back home says. Don't get surprised if you get fine from police officer when riding left side with your car in many countries.

There have been casinos from Curacato, Costa Rica and many other places operating quite a long time, you have great chance to stad up and make yourself rich and famous by stopping them operating. Maybe at same time force Vegas landbased casinos to follow £2 max bet rule in their slot machines for all player from UK.
 
It’s an entire scam and I’m kicking myself for using it. My main point is that either way they wouldn’t have paid anything. They retain funds and in effect have stolen them.

the unfair route for chargeback, could I rely on:


What is an unfair term?
21. A term in a consumer contract is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties’ rights and obligations under the contract, to the detriment of the consumer.
22. Transparency is also fundamental to fairness. The Act requires that a written term in a consumer contract is expressed in plain and intelligible language and is legible. This sits alongside a more general requirement that consumers are given a real chance, before entering a contract, to see and understand all terms that could operate to their disadvantage (see paragraph 28 below).
23. The CMA considers that the Act’s effect is to apply in substance the same tests of fairness, and of transparency, to both terms and notices.
Fairness
24. Broadly, the effects of the fairness test are that wording is more likely to satisfy the law if it is drafted and presented in a way that respects consumers’ legitimate interests.
25. ‘Significant imbalance’ is concerned with the parties’ rights and obligations under the contract. It arises where a term is so weighted in favour of a trader that it tilts the balance of the contract significantly in the trader’s favour – for instance, by granting the business a discretion that could be used unfairly to increase the benefits it enjoys or to impose a disadvantageous burden on the consumer.
26. As a starting point, when assessing fairness, it is useful to ask whether the wording places the consumer in a legal position less favourable than that which is otherwise provided for by the law.
27. Although the imbalance must be significant, unfairness does not require proof that a term has actually caused harm. Wording may be open to challenge if it could be used a cause consumer detriment.
Yes you can rely on that. Are you pushing the case back to the bank and raising a formal complaint? Have you done it in writing? Have you asked it to be escalated? Have you said you will go to ombudsman in case of non satisfaction?
 
Yes you can rely on that. Are you pushing the case back to the bank and raising a formal complaint? Have you done it in writing? Have you asked it to be escalated? Have you said you will go to ombudsman in case of non satisfaction?
Thanks for the help - appreciated. I have made a complaint and am waiting for them to come back to me
 
Yes you can rely on that. Are you pushing the case back to the bank and raising a formal complaint? Have you done it in writing? Have you asked it to be escalated? Have you said you will go to ombudsman in case of non satisfaction?
Also wrote this to the casino:


03/05/2020

Dear whom it may concern,

Thank you for your email.

I see you want to play a game of T&C’s and what they state. No problem, here is a summary of very concerning aspects of your own Terms and Conditions that contradict each other, and in any court in any country, amounts to unfair terms.

Your Terms and Conditions state the following also:

“2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.”

As such your terms clearly state that the United Kingdom is within the list of countries that are specifically prohibited from using your website. They also state (highlighted) that you would not return any deposits whether there were winnings attached or not. As such your terms constitute an unfair advantage to your business and so would under any country’s laws be found as unfair and rendered an invalid.

Further, your next term states the following:

“2.3. Regardless of your jurisdiction, the casino is able to prevent any specific person from opening an account. Players are only ever prevented from opening an account in the event that there is genuine reason to do so.”

The above makes it crystal clear that you as a company can prevent users from opening accounts but have chosen not to do so, so that you can profit from their misunderstanding and lack of information. Therefore you can keep referring to Terms and Conditions but unless they represent fairness on both sides and don’t amount to fraud, they wont hold up in any legal battle.

I will note that you also have been prevented from offering NetEnt games to UK players yet still do so. In addition, mass online cross-country review sites and reputable sources have rendered and classed you as a rogue casino and rogue operator.

I am no stranger to legal processes and action in a multitude of countries, and I will not allow you to continue in this manner. In order to settle this, I ask again that you refund all deposits made across both Crazyno Casino and Ridika Casino.

You know as well as I do that your terms are unfair and disproportionate and so entirely in favour of your casino. There is no fairness and the entire agreement would be classed as unethical and foul play. I am aware of Curacao’s legal system. I will therefore commence such action, as well as report you to Curacao Gaming Commission, the UK Gambling Commission and the authorities both here and in Curacao.

Please respond accordingly. I am not in the habit of wasting time conversing back and forth but will not leave this matter alone until resolved. Act NOW.

I await your response. I am preparing my legal case now should I need to use this.

Thanks
 
Your wasting your time with the casino as previous posters said - they are effectively out of court jurisdiction and they know it. They won’t even bother reading your complaint let alone act upon it.

Your bank should be first and final port of call.
 
That's one thing can say almost for sure. They have given you their final response like they clearly stated, don't know how could they say it any clearer? They know exactly where they are standing and you quite probably are not first player who lost and trying to claim deposits back.. You can tell them that you have hired Ben Matlock to represent you in court or what so ever but if you are willing to take that legal action, do that instead of wasting your time to write them

Final decision means final decision, they might be polite and reply you but don't be disappointed if you don't receive one.

Most of casinos receive complaints every day from players who huge legal background and of course they all have legal team as well who is looking this case and are sure casino is in big trouble... Your email looks exactly something what can be maybe laugh at work it's best for many people but don't really see you achieve anything by trying to tell them how great you are and how big trouble they are if they don't do what you and your legal army want. If everything would be like you write, you wouldn't waste time even to write them anymore but took that legal route if you are so certain it exist. These are fun to their staff to read but do you think they take these kind of emails really seriously? Serious question to you...
 
In all honesty whilst you have a point in most cases, sometimes it works - believe me.

14 Red was used by me before this and before I realised it was rogue and they agreed a refund of deposits. It was that then this, and only until I got curious did I know of the terms issue and that they wouldn’t refund or pay wins either way. That’s the basis of my concerns here because regardless of outcome, at point of deposit, they have a clear intention not to pay either way!
 
Just wondering . You stated you used 14 RED first then found out it was rogue and they agreed to refund your deposits.

You then do the same with this casino.

Looks like you got lucky the first time in getting money back. Why would you search the internet for another dodgy casino and deposit loads again.

That is at least twice you have done this. After the first time surely that would have led you checking where you signed up to from then on in.

Just wondering why when there are hundreds of good casinos for UK players you are scouring the net looking for dodgiest you can find. You signed up to Gamstop or some other reason you are using all the worst casinos you can find.
 
In all honesty whilst you have a point in most cases, sometimes it works - believe me.

14 Red was used by me before this and before I realised it was rogue and they agreed a refund of deposits. It was that then this, and only until I got curious did I know of the terms issue and that they wouldn’t refund or pay wins either way. That’s the basis of my concerns here because regardless of outcome, at point of deposit, they have a clear intention not to pay either way!
Why the hell are u playing with these shit holes?Its not as if our own casinos aren’t the most regulated on the planet.
You claim to be a professional yet admit this is the second time you’ve had this problem give it up and ride out your exclusion.
 
Just wondering . You stated you used 14 RED first then found out it was rogue and they agreed to refund your deposits.

You then do the same with this casino.

Looks like you got lucky the first time in getting money back. Why would you search the internet for another dodgy casino and deposit loads again.

That is at least twice you have done this. After the first time surely that would have led you checking where you signed up to from then on in.

Just wondering why when there are hundreds of good casinos for UK players you are scouring the net looking for dodgiest you can find. You signed up to Gamstop or some other reason you are using all the worst casinos you can find.
I knew someone would say this. I used the 2 one after another and then got curious and delved into the terms.

No I’m not registered on Gamstop.
 
Why the hell are u playing with these shit holes?Its not as if our own casinos aren’t the most regulated on the planet.
You claim to be a professional yet admit this is the second time you’ve had this problem give it up and ride out your exclusion.
Thanks for your input
 
In all honesty whilst you have a point in most cases, sometimes it works - believe me.

14 Red was used by me before this and before I realised it was rogue and they agreed a refund of deposits. It was that then this, and only until I got curious did I know of the terms issue and that they wouldn’t refund or pay wins either way. That’s the basis of my concerns here because regardless of outcome, at point of deposit, they have a clear intention not to pay either way!

so hold on, you used 14red, got refunds, then used crazynow and are trying for a refund?

Where did you find these casinos, what were you searching for? The main times they come up in a search os for non gamstop casinos.

Dec shouldn't be much longer with the links you need to get your money back anyway :)
 
Also wrote this to the casino:


03/05/2020

Dear whom it may concern,

Thank you for your email.

I see you want to play a game of T&C’s and what they state. No problem, here is a summary of very concerning aspects of your own Terms and Conditions that contradict each other, and in any court in any country, amounts to unfair terms.

Your Terms and Conditions state the following also:

“2.2. It is your responsibility to adhere to national legislation in your country. If you open an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance. Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Bulgaria, Cambodia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Syria, Spain, Taiwan, Uganda, United States of America, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.”

As such your terms clearly state that the United Kingdom is within the list of countries that are specifically prohibited from using your website. They also state (highlighted) that you would not return any deposits whether there were winnings attached or not. As such your terms constitute an unfair advantage to your business and so would under any country’s laws be found as unfair and rendered an invalid.

Further, your next term states the following:

“2.3. Regardless of your jurisdiction, the casino is able to prevent any specific person from opening an account. Players are only ever prevented from opening an account in the event that there is genuine reason to do so.”

The above makes it crystal clear that you as a company can prevent users from opening accounts but have chosen not to do so, so that you can profit from their misunderstanding and lack of information. Therefore you can keep referring to Terms and Conditions but unless they represent fairness on both sides and don’t amount to fraud, they wont hold up in any legal battle.

I will note that you also have been prevented from offering NetEnt games to UK players yet still do so. In addition, mass online cross-country review sites and reputable sources have rendered and classed you as a rogue casino and rogue operator.

I am no stranger to legal processes and action in a multitude of countries, and I will not allow you to continue in this manner. In order to settle this, I ask again that you refund all deposits made across both Crazyno Casino and Ridika Casino.

You know as well as I do that your terms are unfair and disproportionate and so entirely in favour of your casino. There is no fairness and the entire agreement would be classed as unethical and foul play. I am aware of Curacao’s legal system. I will therefore commence such action, as well as report you to Curacao Gaming Commission, the UK Gambling Commission and the authorities both here and in Curacao.

Please respond accordingly. I am not in the habit of wasting time conversing back and forth but will not leave this matter alone until resolved. Act NOW.

I await your response. I am preparing my legal case now should I need to use this.

Thanks

Sorry have to post this again but this is what they are going to do when they read your email, if they read it all. I can assure you the support staff have templates and exact instructions how to answer, again, if they do at all. The answers you got are from the standard playbook for these casinos.


J.K.-Simmons-Laugh.gif


FYI, these are not some newbies trying to peddle a low-cost casino site. This is a sophisticated operation that is a pure cash cow for a certain group of people that I will not write about in more detail. The entire group had and still has hundreds of skins on the "grey market", they even offered fake games for some time. Still they are very successful because they know exactly what they are doing and how to cover their backs.

FYI2, the address in Cyprus is just a cover, the entire thing goes much deeper you would ever think. If you want to find the people behind the group you will have to look in Israel, Georgia and Kazakhstan. Just sayin'. Good luck!

But go ahead, try your best. Just prepare to be very disappointed and to shelve it at some point under "lessons learned".
 
so hold on, you used 14red, got refunds, then used crazynow and are trying for a refund?

Where did you find these casinos, what were you searching for? The main times they come up in a search os for non gamstop casinos.

Dec shouldn't be much longer with the links you need to get your money back anyway :)
No I used these 2 only - one bc after the other and then challenged with both. I won’t ge making that mistake again
 
Sorry have to post this again but this is what they are going to do when they read your emai, if they read it all. I can assure you the support staff have templates and exact instructions how to answer, again, if they do at all. The answers you got are from the standard playbook for these casinos.


J.K.-Simmons-Laugh.gif


FYI, these are not some newbies trying to peddle a low-cost casino site. This is a sophisticated operation that is a pure cash cow for a certain group of people that I will not write about in more detail. The entire group had and still has hundreds of skins on the "grey market", they even offered fake games for some time. Still they are very successful because they know exactly what they are doing and how to cover their backs.

FYI2, the address in Cyprus is just a cover, the entire thing goes much deeper you would ever think. If you want to find the people behind the group you will have to look in Israel, Georgia and Kazakhstan. Good luck

But go ahead, try your best. Just prepare to be very disappointed and shelve it at some point under "lessons learned".
Already have tbh haha but thank you - appreciate your response
 
No I used these 2 only - one bc after the other and then challenged with both. I won’t ge making that mistake again

See, heres the other thing, you say you have only used 14red and crazyno, but the email you copied and pasted in the first post is to Vegas Wild Casino, as is the reply?
 
Yes you can rely on that. Are you pushing the case back to the bank and raising a formal complaint? Have you done it in writing? Have you asked it to be escalated? Have you said you will go to ombudsman in case of non satisfaction?

I disagree. It isn't up to the banks to decide if a merchants T&C's are fair or not. It would require a ruling to that effect, either from a court or maybe a regulatory body, to be able to go down that route. If it didn't it would open up a massive can of worms, someone working in the chargeback department of Barclays (for example) is highly unlikely to be legally qualified to state if something is an unfair term. Even if they were legally qualified, they wouldn't without a ruling.
 
See, heres the other thing, you say you have only used 14red and crazyno, but the email you copied and pasted in the first post is to Vegas Wild Casino, as is the reply?

Is there not at least 3 Casinos?. 14 Red and the two below, plus Vegas?.

The OP posted this.

I am no stranger to legal processes and action in a multitude of countries, and I will not allow you to continue in this manner. In order to settle this, I ask again that you refund all deposits made across both Crazyno Casino and Ridika Casino.
 
Is there not at least 3 Casinos?. 14 Red and the two below, plus Vegas?.

The OP posted this.

I am no stranger to legal processes and action in a multitude of countries, and I will not allow you to continue in this manner. In order to settle this, I ask again that you refund all deposits made across both Crazyno Casino and Ridika Casino.
Oh wow so it is now 4 casinos not 2.

None of my business but seems mighty odd to have been trying to get money back from four dodgy casinos.

Guess it might explain why the bank is taking little interest in charging back lol.
 
Never mind il do what I need to. I didn’t realise this would turn into a blame game. Thanks for your input
 

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