- Joined
- Aug 27, 2008
- Location
- The biG Eu
These days no excuse at all for email only support with all the very to easy set up Live Support systems (same as our company uses and has used for the past 2 years) But if a company can not and does not want to offer its customer live support then sure email is an option. But only if those emails get answered!!!
Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol.
Scene 2 : Last week had some questions about a bonus. Took then 6 hours to reply. By that time I had played (the wrong games) my balence was voided and I had to start again. Im not bitching about my wrong game screw up I should have read the terms and took it on the chin. But if they did have live support or could answer emails within 1 hour or less (same as my own team do 24/7 365 days per year) then maybe just maybe I would have understood the bonus.
Scene 3 : Last night had some small play deposited a few bucks. Had a question about a bonus I had taken. Waited an hour for a reply. Guess what no reply. I played - didnt matter on the question a I lost. This morning STILL NO REPLY!
Sorry but there is no excuse for this. Yes I checked my junk mail folder, yes I sent the email to the correct Inetbet email account. Yes my questions could have been answered by a standard CS rep.
I expect and in fact DEMAND fast almost instant support when I am playing and giving my hard earned money to a casino Anything less I move on.
Ok rant over - time for morning coffee. But still Inetbet your support is the worst at the moment and SUCKS big tim
Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol.
Scene 2 : Last week had some questions about a bonus. Took then 6 hours to reply. By that time I had played (the wrong games) my balence was voided and I had to start again. Im not bitching about my wrong game screw up I should have read the terms and took it on the chin. But if they did have live support or could answer emails within 1 hour or less (same as my own team do 24/7 365 days per year) then maybe just maybe I would have understood the bonus.
Scene 3 : Last night had some small play deposited a few bucks. Had a question about a bonus I had taken. Waited an hour for a reply. Guess what no reply. I played - didnt matter on the question a I lost. This morning STILL NO REPLY!
Sorry but there is no excuse for this. Yes I checked my junk mail folder, yes I sent the email to the correct Inetbet email account. Yes my questions could have been answered by a standard CS rep.
I expect and in fact DEMAND fast almost instant support when I am playing and giving my hard earned money to a casino Anything less I move on.
Ok rant over - time for morning coffee. But still Inetbet your support is the worst at the moment and SUCKS big tim