Crap support from Inetbet!

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
These days no excuse at all for email only support with all the very to easy set up Live Support systems (same as our company uses and has used for the past 2 years) But if a company can not and does not want to offer its customer live support then sure email is an option. But only if those emails get answered!!!

Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol.

Scene 2 : Last week had some questions about a bonus. Took then 6 hours to reply. By that time I had played (the wrong games) my balence was voided and I had to start again. Im not bitching about my wrong game screw up I should have read the terms and took it on the chin. But if they did have live support or could answer emails within 1 hour or less (same as my own team do 24/7 365 days per year) then maybe just maybe I would have understood the bonus.

Scene 3 : Last night had some small play deposited a few bucks. Had a question about a bonus I had taken. Waited an hour for a reply. Guess what no reply. I played - didnt matter on the question a I lost. This morning STILL NO REPLY!

Sorry but there is no excuse for this. Yes I checked my junk mail folder, yes I sent the email to the correct Inetbet email account. Yes my questions could have been answered by a standard CS rep.

I expect and in fact DEMAND fast almost instant support when I am playing and giving my hard earned money to a casino Anything less I move on.

Ok rant over - time for morning coffee. But still Inetbet your support is the worst at the moment and SUCKS big tim :mad:
 

rockycatt

meistercatt
Joined
Oct 26, 2008
Location
Boston
These days no excuse at all for email only support with all the very to easy set up Live Support systems (same as our company uses and has used for the past 2 years) But if a company can not and does not want to offer its customer live support then sure email is an option. But only if those emails get answered!!!

Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol.

Scene 2 : Last week had some questions about a bonus. Took then 6 hours to reply. By that time I had played (the wrong games) my balance was voided and I had to start again. Im not bitching about my wrong game screw up I should have read the terms and took it on the chin. But if they did have live support or could answer emails within 1 hour or less (same as my own team do 24/7 365 days per year) then maybe just maybe I would have understood the bonus.

Scene 3 : Last night had some small play deposited a few bucks. Had a question about a bonus I had taken. Waited an hour for a reply. Guess what no reply. I played - didn't matter on the question a I lost. This morning STILL NO REPLY!

Sorry but there is no excuse for this. Yes I checked my junk mail folder, yes I sent the email to the correct Inetbet email account. Yes my questions could have been answered by a standard CS rep.

I expect and in fact DEMAND fast almost instant support when I am playing and giving my hard earned money to a casino Anything less I move on.

Ok rant over - time for morning coffee. But still Inetbet your support is the worst at the moment and SUCKS big tim :mad:

im only referring to scene #1


i really want to stay neutral on this response [live service is nice] especially
to a new player

i wonder if the number of extra workers needed for live support would drive
up there over head and that might result in lower R T P , maybe one of the scenario's that the supplier of games looks at to make a decision on adjusting r t p

did you get paid from this hit ?----->

Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol
 

mixx

Dormant account
PABaccred
Joined
Nov 29, 2009
Location
CA, USA
I have been in similar situations when it comes to bonus questions etc. It would be great if they had live chat like everyone else. But it would be great if everyone else accepted $2 deposits too! I guess they kind of cancel each other out in my mind. Still, it shouldn't hurt to get live chat...
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
im only referring to scene #1


i really want to stay neutral on this response [live service is nice] especially
to a new player

i wonder if the number of extra workers needed for live support would drive
up there over head and that might result in lower R T P , maybe one of the scenario's that the supplier of games looks at to make a decision on adjusting r t p

did you get paid from this hit ?----->

Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol

No reason at all why it would increase over head you dont need to employ new support staff. Ticket desks with live support such as kayako are a breeze to set up and when running its just a task bar xtra thats sits waiting for a live chat. We use it all the time across at least 18 servers. In fact its made our support easier cutting down in half the time we need to spend dealing with issues. Im not telling anyone how to run there biz each to there own. But imho live support is a must. In the past when we had email only many of our replys would get blocked in junk mail heaven, and visa versa. Live support cuts out that issue and so its a mute point a company saying we didnt get your email becuase of spam issues etc.

Yes I got paid on the cashout the next day no problems there. Just their support has sucked for me past 10 days. 3 out of 6 emails went with our a reply.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
INetbet need to wake up and smell the coffee.

Their justification for only having email was that they answered all emails fast, but this is CLEARLY no longer the case. This issue of unanswered emails keeps on cropping up, and yet they insist the PLAYER is made to suffer if they make a mistake because support have kept them waiting 6 hours, and they lose patience and decide to play - which is, after all, what they are SUPPOSED to be doing, after all, a casino is not a BANK, where you might put your money in and expect to leave it there a month, without hearing anything back from the bank.

There is also no way that players can ask WHY their emails are not being answered, because the only way to do this is to send another, which in turn doesn't get answered.

The long turn-around also leads to stupidly embarrassing situations for iNetBet:-


Scene 1 : Last week had a good hit at Inetbet , I missed what came in so emailed support to ask them to check what had given me the win and if possible send me a screen shot (same as MG and 3Dice etc always can and do if requested) 1 week later no reply. I did then get an email saying they wanted to include me in a newsletter could I send them a screen shot .. no mention of my support email they never answered ... lol.

This makes iNetBet look incompetent, and this is because this IS incompetent, and all because the OP had no other option than to await a reply to the earlier email, and this didn't happen after an entire WEEK.

This case also PROVES it was a case of "issue not dealt with", rather than "reply sent, but not received", because the reply would have been to tell the player that the casino could not create a screenshot, and so a week later, knowing full well the player hadn't been able to get one, WOULD NOT HAVE ASKED FOR ONE!

There are other ways this can go wrong. A reply may have taken so long that players have more than one issue queued up, and the reply could be read as about the wrong issue, potentially with disastrous consequences.

Players WILL be happy with an email only system, but ALL emails have to be answered, and QUICKLY, and WITHOUT EXCEPTION - even if the reply is merely a "holding statement", perhaps to say the issue will take x hours because it has to be referred to promotions/management etc.
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
This case also PROVES it was a case of "issue not dealt with", rather than "reply sent, but not received", because the reply would have been to tell the player that the casino could not create a screenshot, and so a week later, knowing full well the player hadn't been able to get one, WOULD NOT HAVE ASKED FOR ONE!

There are other ways this can go wrong. A reply may have taken so long that players have more than one issue queued up, and the reply could be read as about the wrong issue, potentially with disastrous consequences.

Players WILL be happy with an email only system, but ALL emails have to be answered, and QUICKLY, and WITHOUT EXCEPTION - even if the reply is merely a "holding statement", perhaps to say the issue will take x hours because it has to be referred to promotions/management etc.

Well apparently they dont have the ability to get screen shots after play has ended. But support never told me that. And that email went un-replied. For what ever reason there is no excuse. More importantly was the email related to a bonus question which also never got a reply and it seems they have no record of any of the emails. Lost in space even though I have the saved copy and no bounce alert that I get always if an email does not get through.

But as always in these cases its really simple for me. I vote with my wallet. Casino un-installed plenty more to choose from. Another tick added to my list of reasons not to deposit at such an such a casino.
"Live chat 24/7" is now a must for me along with a bunch of other critera. In this sense the player holds all the aces. They dont get my $$$
 

skiny

Banned User - violation of <a href="http://www.cas
Joined
Oct 30, 2008
Location
Canada
iNet doesn't have live support for one reason only.

They don't want to discuss issues in real time. They want to pick and chose which issues to address and then address them at their own leisure.
 

lost2much

Banned User
Joined
Dec 30, 2009
Location
NorCal
I agree that they need a damn phone # or live chat. I do have to say that for me at least, they usually do respond quickly. Even my occasional "comp me or else" type message is usually met with a quick response with something included. The biggest issue I have is with the gameplay being so poor of late that I have really scaled back from Inet. Remember when Inet stood out as the exception to the rule of negative RTG PR?? Looks like you need to right the ship Emily (if you're even still there) Like the song says, "Get Down on It"!!
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
You could have used their call back service. Oh wait. It's just a form to email them...

You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.
 

Cant_Get_Right

Banned User
Joined
Mar 9, 2010
Location
Atlanta
You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.

Plain and simple. The player "shouldn't" have to wait to speak to customer service. Inetbet should be avoid until they meet the players demand. They have no had live support or 1-800 number for many years now. People should deposit at more "players friendly" RTG casinos.
 

all4greed

Now we can do business.
Joined
Jul 18, 2004
Location
Pacific NW
You should try it, call back services are not necessarily bad. Only if you try it, and STILL get the same problems with waiting hours, or never being called back, can you say it's just the same old crap.

There IS going to be a problem if they don't call back more or less straight away though, which is how this is SUPPOSED to work, as NO-ONE (unless it's their job) is going to sit by the phone for hours for a call that can come at any random time, or not at all.

The solution is simple, reply to emails within a stated time, and STICK to it, with NO EXCEPTIONS. The alternative is the total discrediting of the email only approach, and the "conspiracy theories" will just get worse.

There is no call back service. I should have included the next screen shot which doesn't even ask for a phone number. You will get a emailed response.
 
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