Casino Complaint Coral Casino - Issues in claiming bonus and AWFUL Support service

[chiya]

Cannot recommend this casino at all. Their support service is absolutely awful, it takes 3-4 days for them to reply to one support request, usually with either automated or just very stupid replies. Live chat is completely useless, because they apparently cannot discuss personal information on live chat, as such they cannot help with anything that relates your account. The eff is the point of live chat if they can't help you? It seems, that they WANT you to call them if you need help, just so that they can reap rewards from whatever it costs to call their support line. Regardless of the cost, I have my personal reasons why I cannot, and let me express that I CAN NOT call them, so my only choice is the support, which is completely incompetent and useless.

And my problem itself? Their promotion page clearly says that deposit £10 OR Currency Equivalent (€10 or $10 or SEK100). So I did. And what happened? Their bonus page doesn't work, the Opt-In button has this spinning animation and can't be clicked .. seemingly it doesn't count my deposit as '' equivalent to '' £10 because I deposited €10 so the button can't be used as I'm not eligible. So I deposit €15 more, where £10 would definitely be that much. And what happens? It still doesn't work.

So I send an email. It takes THREE days for a reply, which states me to change my browser and clear my cache, despite me saying in my original message that I have tried this already. What this means that their comprehending of text is below awful. I send an another email stating above, that I have already done it and stuff. What's my reply this time? After THREE days of waiting, I get a reply that '' To Opt-In in a promotion, go to the bonus page and click the Opt-in button ''. This clearly is automated message or the replier didn't even bother to read my original message, where I clearly stated that the said button, Opt-In, is not usable as clicking on it doesn't do ANYTHING.

Now, after THREE days of my third message, already getting quite pissed off, they finally reply to me and say that the bonus has been credited to my account. I think to myself that FINALLY I get to play. And what happens? My account is now SUSPENDED for no apparent reason, and again I have to send to email to the casino and wait 3-4 days for a reply that probably doesn't help me at all. Lets see if I have a fucking reply in two weeks or so. At this point I dont even want to play there anymore, I want to withdraw my deposits, but they won't let me because my account is suspended for no reason whatsoever.

Steer clear of this bullshit casino service if you like to play and withdraw in normal amounts of time, not after waiting weeks.

 

[dionysus]

you can reach Coral reps here: Link Outdated / Removed


you might not want to drop the f-bomb; it might make YOU feel better, but I'm highly doubtful anyone wants to see it

 

[buttkiss56]

I was looking for a new casino to play at, guess it won't be this one,, and as for the F bomb, guess it makes her feel better and i'm sure we have all seen worse

 

[Mouche12]

What a horror story Distrance! I feel for you, fortunately there's a rep, so good luck. I'd have dropped the F-bomb like a 1000 times, have very little patience with these kinds of outfits.

 

[dionysus]

I was looking for a new casino to play at, guess it won't be this one,, and as for the F bomb, guess it makes her feel better and i'm sure we have all seen worse

we all may have, but even CSRs and reps only have so much patience; if someone were swearing at me v explaining their story and trying to resolve a situation, I wouldnt be inclined to listen or help

 

[mrmark21]

I agree, probably best not to swear... I don't blame you given the horrible experience you've had. I'll steer clear of this casino. Hopefully a representative will respond to this thread

 

[dionysus]

I'm not sure how bad they are; they ARE accredited here. Personally, never played there. If you want the rep to see the thread, best to pm them

 

[chiya]

I'm not happy about swearing but after going through all this, my patience has just run out so it's hard to try to write in polite matter if you know what I mean :S ..

Regardless, thank you for the replies. I suppose I'll wait for an answer to the email I sent to the casino after I found out I was suspended for no reason, and if the answer still is not to my liking I'll contact the representative, who hopefully can help me.

 

[chiya]

Well I haven't had a reply and it's been three days again .. Getting rather tired. Figured, I'd contact the rep already .. So, I went to the linked page and clicked the Casino Hostess .. Well guess what guys? She has blocked Private Messages apparently since the button doesn't exist in her profile. How am I supposed to contact her if it's not there? I can however, send a PM To the Affiliate Manager .. would that be enough? Still curious why would the hostess block private messages if she's the casino rep ..

 

[dionysus]

Yeah, that IS odd you can't send a private message; I wonder why

 

[chiya]

Okay so, I got a reply finally after .. what, six days of waiting? I lost count already .. Come on, how can an apparently big brand in the UK like Coral have so slow customer service? So, apparently, my account was locked because they want me to verify my details. Note that I have received two verification emails indeed, but both have said that '' We cannot process any withdrawals until your account is verified '' so I've disregarded them. NOWHERE in the emails it has said that my account needs to be verified or it will be locked. I disregarded them, because I didn't want to bother with verification until I had something to withdraw.

Waiting for six days just to hear the reason your account being locked is unacceptable. Seriously come on Coral .. You have no live Chat, Gala live chat cannot help with anything related to account issues due ''security'' (which is bullshit, all they could do is ask questions to verify the identity of the person in live chat), and support takes days to answer to simple queries. If you're gonna lock someone's account just because they haven't verified them at first hand after registering then you should at least notify yourself the customer by email and not wait for them to contact you ...

Now, if I send my documents, it will no doubt take at least four days for them maybe to see my message, then forward to security, and then maybe another four days so that I just might be able to finally play?

I've never been fan of the Playtech casinos but this takes the cake ... Never fking again.

Note : Below is the email I have received. If you read it, it says nowhere anything about having my account locked if I do not verify my details. Additionally, I do not have bank statements neither can they be reviewed on the web because having a bank account is free in here.. I do not have any utility bills because I do not pay those myself. I also not have a credit card. The only documents I COULD send is mobile and internet bills but I don't think internet counts as '' utility bill '' .. And I'd really rather not wait six days to hear that the documents I provided are invalid .. so what to do?

It would be so much easier if I could contact the casino rep but as she has blocked private messages .. (Which is very odd, by the way .. is this the way to behave if you're supposed to help at issues regarding your casino?) ..

Spoiler

In accordance with the requirements of the Gibraltar Gambling Commissioner, which require us to verify all new account holders, we regret to inform you that we have been unable to verify your account from the personal details submitted at registration.

Unfortunately no withdrawals may be processed until we can do so.

Therefore please can you send one document from list A and two from List B to complete our checks:

List A -one document

• Copy of the photograph page of a valid passport
• Copy of your birth certificate
• Copy of a valid photocard driving licence (provisional or full)
• Copy of a valid id card

List B -two documents
(both must be dated within the past three months)

• Copy of a mobile telephone statement
• Copy of a store or credit card account statement
(Only show the first six digits and last four of the card/account number with the account name.)
• Copy of a mortgage statement
• Copy of utility statement - i.e. water, gas, electric, council tax
• Copy of a bank statement
• A copy of your P60 Tax form

 

[wobble33]

guys

ok let me help you all here. i will help by steps.

1) when you click on offers and you get the page up, if it has not updated the page with the balance you have just deposited. log out of that page not the casino. leave for 2 mins then log back in. the balance will now show on the page. and on the offers side it will say claim now.
2)they have an internal message service on that page also, i messaged them about a promo and i got a reply within 20 mins.
3)you will find a lot of phone numbers on the site, please you need to use them if these suggestions dont work.


please guys give the casino a chance here, they have some brilliant promos and stuff and to slate a casino/poker room and the support is not really on. thanks. i know its frustrating but you will get their in the end

 

[Coral Support]

Coral Casino & Games

Hi Distrance,

My apologies for not picking up on this tread sooner, we have just setup this new account to ensure that we are able to deal directly with customer complaints for the Coral.co.uk gaming section (Casino, Poker, Games & Bingo). I'm very sorry you feel you've had a negative experience with Coral Casino, would you be able to PM me your details and that of your query and I will look into this immediately? Also if there are any other issues please feel free to PM this support account and we will be at hand as soon as we can.

I look forward to hearing from you.

Anthony

Coral Casino

 

[chiya]

guys

ok let me help you all here. i will help by steps.

1) when you click on offers and you get the page up, if it has not updated the page with the balance you have just deposited. log out of that page not the casino. leave for 2 mins then log back in. the balance will now show on the page. and on the offers side it will say claim now.
2)they have an internal message service on that page also, i messaged them about a promo and i got a reply within 20 mins.
3)you will find a lot of phone numbers on the site, please you need to use them if these suggestions dont work.


please guys give the casino a chance here, they have some brilliant promos and stuff and to slate a casino/poker room and the support is not really on. thanks. i know its frustrating but you will get their in the end

How is this relevant? You posted this exact same thing in all Coral related threads. Are you actually their affiliate or something? My problem was, that the bonus button does not work. See the part where it says it does NOT work? The internal message service takes days for them to answer, never had a reply within a day, even less in within a minutes as you claim,. and I also noted in this thread that due personal reasons I can NOT call them even if calling them was free.

I should note that it's been a whopping EIGHT days since I sent in my documents to verification department at Coral. Well guess what. Not a single damn reply. And my account remains suspended.

I'll send a PM to Anthony and I'll see if he can help me - hopefully in reasonable time.

 

[mimi26]

How is this relevant? You posted this exact same thing in all Coral related threads. Are you actually their affiliate or something? My problem was, that the bonus button does not work. See the part where it says it does NOT work? The internal message service takes days for them to answer, never had a reply within a day, even less in within a minutes as you claim,. and I also noted in this thread that due personal reasons I can NOT call them even if calling them was free.

I should note that it's been a whopping EIGHT days since I sent in my documents to verification department at Coral. Well guess what. Not a single damn reply. And my account remains suspended.

I'll send a PM to Anthony and I'll see if he can help me - hopefully in reasonable time.

WOW just WOW, seriously you need to calm down you come across as one angry individual, the FM was only trying to help, hows about saying ah thanks for trying to help me but that solution will not work for my problem.

 

[wobble33]

WOW just WOW, seriously you need to calm down you come across as one angry individual, the FM was only trying to help, hows about saying ah thanks for trying to help me but that solution will not work for my problem.

thank you. i was only trying to help here but the person does look if he/she is very angry..corals are now on the non bonus thread you want to take it up with them. i made a mistake and replied on the other thread, i ment to reply on this one thats why i copied and pasted on both.

 

[chiya]

WOW just WOW, seriously you need to calm down you come across as one angry individual, the FM was only trying to help, hows about saying ah thanks for trying to help me but that solution will not work for my problem.

What thread is this? Indeed, it is a complaint thread. Do you really expect to find happy people in this thread? Oh and let me know how you feel, when you've fought with casino for weeks and still nothing, and then someone pops in the thread without even reading the original post and suggests something that you've already cleared out and said that it doesn't work. I said that the bonus button doesn't work. I also said I cannot call. I also said the internal messages aren't replied to. So why am I being told to do those three things?

Whatever anyway. The problem is now solved, no thanks to you. Thanks for Anthony who swiftly replied to my PM and sorted this all out. Thread may be closed or w/e. I still wouldn't recommend this casino for anyone though .. Now that I've waited weeks to get playing, am still being denied of that activity as now all their casino games time out within 1-5 spins regardless whether I use the software or their instant play casino.

 

[mimi26]

What thread is this? Indeed, it is a complaint thread. Do you really expect to find happy people in this thread? Oh and let me know how you feel, when you've fought with casino for weeks and still nothing, and then someone pops in the thread without even reading the original post and suggests something that you've already cleared out and said that it doesn't work. I said that the bonus button doesn't work. I also said I cannot call. I also said the internal messages aren't replied to. So why am I being told to do those three things?

Whatever anyway. The problem is now solved, no thanks to you. Thanks for Anthony who swiftly replied to my PM and sorted this all out. Thread may be closed or w/e. I still wouldn't recommend this casino for anyone though .. Now that I've waited weeks to get playing, am still being denied of that activity as now all their casino games time out within 1-5 spins regardless whether I use the software or their instant play casino.

Seriously with your attitude I am surprised anyone wants to help you but as you say whatever, and no I don't expect to find happy people in a complaint thread but what I do expect is people to be courteous to other forum members who are trying to help them but hey ho that's just my standards.

 

[quber]

What thread is this? Indeed, it is a complaint thread. Do you really expect to find happy people in this thread? Oh and let me know how you feel, when you've fought with casino for weeks and still nothing, and then someone pops in the thread without even reading the original post and suggests something that you've already cleared out and said that it doesn't work. I said that the bonus button doesn't work. I also said I cannot call. I also said the internal messages aren't replied to. So why am I being told to do those three things?

Whatever anyway. The problem is now solved, no thanks to you. Thanks for Anthony who swiftly replied to my PM and sorted this all out. Thread may be closed or w/e. I still wouldn't recommend this casino for anyone though .. Now that I've waited weeks to get playing, am still being denied of that activity as now all their casino games time out within 1-5 spins regardless whether I use the software or their instant play casino.

Can I give you a piece of advice? Calm down.

YOU came on here asking for help and some people tried to help you, and instead of just saying 'Sorry mate that doesn't work' you start attacking them.


If the tone of your replies here are reflective of the emails you sent to Coral then I'm not surprised there was a delay in getting answers, if you're polite to people you will get a lot better results than when you go off on one, if you wrote an email to me and it was like the replies you have made in this thread, then I'm sorry but i will not be replying to you in any kind of a rush.

Carry on with that attitude mate and carry on being frustrated.

 

[Mouche12]

Can I give you a piece of advice? Calm down.

YOU came on here asking for help and some people tried to help you, and instead of just saying 'Sorry mate that doesn't work' you start attacking them.


If the tone of your replies here are reflective of the emails you sent to Coral then I'm not surprised there was a delay in getting answers, if you're polite to people you will get a lot better results than when you go off on one, if you wrote an email to me and it was like the replies you have made in this thread, then I'm sorry but i will not be replying to you in any kind of a rush.

Carry on with that attitude mate and carry on being frustrated.

I understand that a calm and composed attitude is of the essence, but I can equally appreciate that the OP is p*** beyond belief and it is then very difficult to keep your cool - I've been there.... Coral's behaviour and lack of (adequate) response has been way, way below par IMO. This is money we are talking about. When a wealthy player has issues with a nonresponsive casino (granted, probably not about a bonus as the OP is experiencing) he/she would already have instructed his/her lawyer to take the necessary actions and have the casino pay for all expenses related thereto, believe me.

You all undoubtedly mean well with the OP, but he seems to be more under fire than the casino, which strikes me as unfair...

 

[mimi26]

I understand that a calm and composed attitude is of the essence, but I can equally appreciate that the OP is p*** beyond belief and it is then very difficult to keep your cool - I've been there.... Coral's behaviour and lack of (adequate) response has been way, way below par IMO. This is money we are talking about. A wealthy player would already have instructed his/her lawyer to take the necessary actions and have the casino pay for all expenses related thereto, believe me.

Yeah by all means be annoyed with the casino, within reason, but why come to a forum for help and then be annoyed with FMs who try to help sorry but that is just a no no. Gratitude cost nothing.

 

[Mouche12]

I thought the OP was annoyed with the representative and one other fellow Meister member because they had not carefully read the OP's first post and as a result did not respond adequately...

 

[wobble33]

I thought the OP was annoyed with the representative and one other fellow Meister member because they had not carefully read the OP's first post and as a result did not respond adequately...

hi.
i did actually read the persons opening post, i suggested a few things i done to help the situation. its strange though through internal e mail i got answer within 20 mins and he got not answer within days/weeks. maybe the problem was the way the question was addressed by him/her in the e mail. i also said log out of the page too not the casino because i do this all the time, and it refreshes the claim form. i noticed he tried these and now says he got nowhere. very strange.

 

[fanihi]

Let me resolve this

Distrance @ Coral: Grrrrrr........slow......unresponsive...Grrrrr
Distrance @ Coral: Grrrrrr........?????.....Grrrrrrrr.....WTH.....Grrrrr
Coral @ Distrance: Oops....sorry....fix quickly.
Distrance @ Coral: Hmph...finally!

________end__________

I know chit happens and it does get very frustrating
but lets TRY to be

 

[michielm1]

you can reach Coral reps here: Link Outdated / Removed


you might not want to drop the f-bomb; it might make YOU feel better, but I'm highly doubtful anyone wants to see it

i love to see F-bombs. motherffing F bombs etc etc
gambling is emotional. mostly negative. and the rules about this are stupid imo anyway, since gambling (and therefore imo registering at this forum as well) is illegal untill 18/21 years.

 

[Seaman63]

Coral Casino is just doing exactly the same to me like the OP posted. Signed up, made my initial deposit and was not able to claim the bonus. The opt-in button did not load. I mailed twice and got no reply. Now my account has been disabled. They take the initial deposits and close accounts. This is at least a free of interest loan for days from players funds, or if they don´t reopen or refund...I would call it a clear theft.

 

[Seaman63]

They still do not communicate with me and they still have my account locked with my initial deposit. From my point of view, Coral Casino should be moved from accredited to rogue section.

 

[chayton]

They still do not communicate with me and they still have my account locked with my initial deposit. From my point of view, Coral Casino should be moved from accredited to rogue section.

Have you tried to PM the rep?

 

[bigjohn]

Every new depositor shouldn't have to PM the rep. It seems to me that Coral should fix the problem.

 

[Mouche12]

i love to see F-bombs. motherffing F bombs etc etc
gambling is emotional. mostly negative. and the rules about this are stupid imo anyway, since gambling (and therefore imo registering at this forum as well) is illegal untill 18/21 years.

Hey fellow Dutchie!

Pardon me for asking, but ... the rules are stupid anyway since gambling (...) is illegal until 18/21 years? Shoud minors be allowed to play then?

 

[Seaman63]

Every new depositor shouldn't have to PM the rep. It seems to me that Coral should fix the problem.

Exactly. Thats why I did not. It cannot be that a new player has to solve their issues. They are aware of this problem, I am not the first player they ignored complete. What about players who aren´t member of a forum? Chit happens, funds stolen and account closed??? This is rogue behavior!

 

[topoor]

Complaints about this casino are rising. Please can a comment be made by representatives of the Gala Coral group?

 

[Coral Support]

Coral Casino Opt In issue

Hi all,

Please accept my apologies for not replying to the tread sooner. We had been made aware of the issues and have raised it with our IT and Development teams, we are hoping to have this resolved soon. We understand how frustrating this has been for all involved and we are working to get a fix in place as soon as we can. As the number of players affected or reporting the issue has been quite low, its taken some time to track down the issue. I note that there have been other concerns raised in the tread about blocked accounts etc, please feel free to PM me your contact details and I will look into any issues that you have.

Best regards

Anthony

 

[Seaman63]

Ok, I pmed and got fast response from Anthony here. At the same day and four weeks(!!!) after opening an account at Coral, I got an email requesting the usual docs for account verification. Did sent the docs immediatly at 02/27 and since then....silence again! No confirmation of recipt or verification, account still locked and my funds still trapped.

 

[vinylweatherman]

Hi all,

Please accept my apologies for not replying to the tread sooner. We had been made aware of the issues and have raised it with our IT and Development teams, we are hoping to have this resolved soon. We understand how frustrating this has been for all involved and we are working to get a fix in place as soon as we can. As the number of players affected or reporting the issue has been quite low, its taken some time to track down the issue. I note that there have been other concerns raised in the tread about blocked accounts etc, please feel free to PM me your contact details and I will look into any issues that you have.

Best regards

Anthony

It looks like the locked account issue is down to the verification procedures. The procedures themselves look OK, the problem seems to be poor communications. This step needs to be made as painless as possible for the player, and waiting days, even weeks, to turn around each exchange in a communication is far too long.

From the posts, it looks like verification is triggered at the first deposit, and initially is tried electronically. It is when this fails that things start to go wrong for players. The failure of the electronic checks seems to cause the account to get locked, but the player does not know why. They have a generic email about account verification, but it is not made clear that the ball is in their court and they need to send in some documents. It then takes several days of frustrating exchanges to sort things out with support.

Now, crappy CS creates wound-up and annoyed customers, and this can lead to CS finding themselves on the receiving end of "F-bombs", even though they are not the agent that messed up. The customer feels they are being treated like dirt, so they no longer see CS agents as individual people, but as company automatons spewing out a nonsensical "jobsworth" company line. By depersonalising the relationship between customer and agent in this way, you lose the respect, and thus you end up with rude customers, and sometimes CS agents who "lose it" because of the stress of dealing with problems created by the way the company works.

The problem with this industry is that the customer can be trapped because the casino has their money and won't give it back so they can walk away. This means the player is cornered, and is forced to fight the faceless corporate just to get their money back so that they can look for somewhere better. In the real world, rude staff is often encountered before or during a purchase, and the ultimate sanction is of course to dump the basket and walk away, purse intact. This sends a better message than any number of F-bombs possibly could, one that every customer in the shop can see.

 

[cowboypat]

This casino has 5 complaint threads about it on one page alone!

 

[Seaman63]

It then takes several days of frustrating exchanges to sort things out with support.

Make several weeks of it.

To make it clear: Anthony, the rep here, was the onliest who replied within one or two days, so I have nothing to complain about his work. But unfortunately the rest of the Coral CS seems not to be interested to resolve my issue.

They have just taken my funds for nothing and don´t want to give it back. This is robbery for me, sorry I have no other word for it. How can Coral casino still be accredited???

 

[cowboypat]

I didn't realise this but there are clear terms describing what a casino must do to be accredited. Here are the ones I feel Coral have not adhered to:

Must be able to take care of any player issue swiftly and professionally.

Must not use false, misleading or deceptive advertising.

Must pay winnings in a timely manner.

Must not disqualify any player from a payout if terms & conditions are met,

Must not confiscate winnings for vague & unclear reasons, such as "irregular playing patterns" or "bonus abuse", without specific T&C violations.

Must not implement terms that can be construed as "unfair" towards the player.

No player shall be involuntarily placed into a situation which breaches the terms and conditions during the course of play.

To answer your question. I really do not know!

 

[dobbul]

Coral Feedback

This all seems a bit alien to me....I discovered Coral Casino a few weeks back and I have to say it's one of my favourite online Casino's. They offer fantastic bonuses, which I personally have never had a problem claiming (maybe I'm just lucky). I simply make the required deposit then go back to the promotions page, click "buy in" and there it is!

As for their support, I find the best way of contacting them regarding any issues is as follows:
When you log in, there is an icon which says "messages". I just click on that, then send a message and I always get a message back answering my query within a few hours - not an automated response but from a real person, in fact I sent them a message last week and it was responded to within an hour!

Also, one of the best things I've found is their very fast withdrawals; I've always received any winnings within 48 hours.

This is just my personal experience - for me, they're great!

 

[Seaman63]

simply make the required deposit then go back to the promotions page, click "buy in" and there it is!

So did I and they immediatly lockked my account after it.

When you log in, there is an icon which says "messages". I just click on that, then send a message and I always get a message back answering my query within a few hours

Yeah, I would like to do so but they never re-opened my account. So no choice for me as they do not communicate with me via email.

They just took my deposit, did not allow me to play it off and said good bye!

 

[Coral Support]

Seaman63

Hi Seaman63,

I'm sorry to hear you are still having issues, could you PM me and I'll get this sorted for you today.

Best regards

Anthony

 

[lazbaby]

Hi Anthony,
Could i ask you to look into a problem for me.My account has been locked and my winnings of £225 lost because they cannot verify my account.Despite me sending my driving licence as proof,which includes all relevant information,address,dob,photo id.Customer service has refused to give me a reason why and told me to write to head office.
Thanks,
laraine

 

[Coral Support]

Account request - lazbaby

Hi lazbaby,

Could you send me a PM with your username and i'll look into this for you today?

Best regards

Anthony

 

[lazbaby]

Hi Anthony,
PM sent
Thank you

 

[Seaman63]

UPDATE:

My account has been re-opened, as usual without any notificition. Now I am in the same situation like the OP, I am not able to claim the depost10 - get 50 welcome bonus. Well, they credited me 10 bucks welcome bonus what is not the same

Tbc...

Pmed you again Anthony.

 

[vinylweatherman]

UPDATE:

My account has been re-opened, as usual without any notificition. Now I am in the same situation like the OP, I am not able to claim the depost10 - get 50 welcome bonus. Well, they credited me 10 bucks welcome bonus what is not the same

Tbc...

Pmed you again Anthony.

Time to walk it seems. They obviously have no hard evidence against you, so have reopened your account, but they are still treating you like an undesirable, so why not walk away with your dignity intact. They clearly don't want you there.

 

[Seaman63]

Ok, with the help from Anthony, I got my full bonus added. That was a long run and I think I will follow your advice VWM...at least until I see they improved a lot.

 

[cowboypat]

Im feeling the same way. Any casino that cant follow its own terms and play fair with punters is not getting my custom.

 

[Seaman63]

Finally all of my issues has been resolved but I feel not satisfied at all. I still got no notification about my account has been reopened or anything else. No communication has been taken place beside the PM´s here with the rep.. Also, I think without beeing a member here, I would still wait. So what happens to all the players who have no chance to contact a rep via Forums?

 

[SirWegs]

Cannot recommend this casino at all. Their support service is absolutely awful, it takes 3-4 days for them to reply to one support request, usually with either automated or just very stupid replies. Live chat is completely useless, because they apparently cannot discuss personal information on live chat, as such they cannot help with anything that relates your account. The eff is the point of live chat if they can't help you? It seems, that they WANT you to call them if you need help, just so that they can reap rewards from whatever it costs to call their support line. Regardless of the cost, I have my personal reasons why I cannot, and let me express that I CAN NOT call them, so my only choice is the support, which is completely incompetent and useless.

And my problem itself? Their promotion page clearly says that deposit £10 OR Currency Equivalent (€10 or $10 or SEK100). So I did. And what happened? Their bonus page doesn't work, the Opt-In button has this spinning animation and can't be clicked .. seemingly it doesn't count my deposit as '' equivalent to '' £10 because I deposited €10 so the button can't be used as I'm not eligible. So I deposit €15 more, where £10 would definitely be that much. And what happens? It still doesn't work.

So I send an email. It takes THREE days for a reply, which states me to change my browser and clear my cache, despite me saying in my original message that I have tried this already. What this means that their comprehending of text is below awful. I send an another email stating above, that I have already done it and stuff. What's my reply this time? After THREE days of waiting, I get a reply that '' To Opt-In in a promotion, go to the bonus page and click the Opt-in button ''. This clearly is automated message or the replier didn't even bother to read my original message, where I clearly stated that the said button, Opt-In, is not usable as clicking on it doesn't do ANYTHING.

Now, after THREE days of my third message, already getting quite pissed off, they finally reply to me and say that the bonus has been credited to my account. I think to myself that FINALLY I get to play. And what happens? My account is now SUSPENDED for no apparent reason, and again I have to send to email to the casino and wait 3-4 days for a reply that probably doesn't help me at all. Lets see if I have a fucking reply in two weeks or so. At this point I dont even want to play there anymore, I want to withdraw my deposits, but they won't let me because my account is suspended for no reason whatsoever.

Steer clear of this bullshit casino service if you like to play and withdraw in normal amounts of time, not after waiting weeks.

I like Coral Casino, I never had any troubles with them.