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Cool Cat Casino - withdrawal complaint

xSTELAx

xSTELAx

Dormant Account
Joined
Sep 13, 2017
Location
United States
I know I know... I am one of the suckers that decided to play at this casino a while back.
Ended up winning 2350.00 a few months back, and still haven't received my withdrawal.
The withdrawal was approved back on 5/27/17. I have been chatting with live support every week and
get the same run around. "we have expedited your request"
Long story short. Am I going to see my winnings? Has anyone ever received there winnings from Cool Cat
or affiliated casinos?
 
Oh my oh my this name sure brings back memories. It was the first online casino I joined and have had quite a bit of money off me with no withdrawals back in the day (9 years ago). Always some excuse/delay as to why they wouldn't pay. Then I found CM and learned how bad this group of casinos are and to stay away. GL OP in getting your money but sadly I wouldn't hold out much hope. In other threads though I have read persistence a.k.a. nagging them for the money has paid off in the past. GL Terrible casino and casino group, always was and always will be in my books.
 
xSTELAx said:
Thanks Casinomeister,
I had read the review after I had deposited and won. Oh the shame,lol.
Still have my hopes up as I could really use that money.
Click to expand...

Very sorry to hear that you were taken by Cool Cat. I honestly didn't even know they were still in business! The best chance you have of getting your money is to keep chasing them and never quit. It may take a while but you just may get paid. Good luck!
 
didn't read the review

Ok, I've just read the review and see they have been sold. I stand corrected. Maybe they will pay anyway. I've always known them to be very slow but generally I've read of eventual payments. Contact Tawni and be vigilant and best of luck!
 
Jono777 said:
Sorry but if some one asked me....

"Hey Jon, what's the most rogue casino you can think of in your 15 years of online play"

:(
Click to expand...

I remember a few years ago I played one of their no deposit freechips. I won and made wagering. It was the first time I ever tried RTG.

Suddenly after I requested a cashout my account was locked. I contacted live support and this is their response no lie

"We see your neighbor claimed a free chip as per our IP search. We found this to be highly questionable, you will not be paid and account closed"

It just happens my neighbor was a 90 year old man both deaf and blind and has never used a computer in his life lol.

These guys are/were the most rogue casino I could ever imagine
 
Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
 
Standard stalling tactics this group has been employing for more than a decade.

I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.

xSTELAx said:
Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
Click to expand...
 
Jono777 said:
Also...


Some may agree, others not.

However I'd become a regular on their live chat, to the point of maybe once or twice every day.

Sure there will be a lot of "going over the same ground" but the idea is maybe they'll get fed up and cough up!

Nothing to lose either way with this bunch!
Click to expand...

I agree 100%! Don't fall for their sweet talk, they are full of s*** so just keep at them!
 
Harry_BKK said:
I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.
Click to expand...

Message received but TBH there's not much we can do here. A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums". Sure, we can keep pressing them but that eats up our time and as I'm sure you can imagine we've got more constructive things we need to be doing. At the end of the day their failings are issues they have to deal with.

That said I will ping them on this latest problem. What, if anything, comes of it is up to them.
 
maxd said:
A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums".
Click to expand...

I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
 
Thanks Tawni, we appreciate it every time you help our members! :thumbsup: :)

TawniVirtualAce said:
I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
Click to expand...
 
BillyBonanza said:
I remember a few years ago I played one of their no deposit freechips. I won and made wagering. It was the first time I ever tried RTG.

Suddenly after I requested a cashout my account was locked. I contacted live support and this is their response no lie
Click to expand...

thats allmost the same what happened to me, that was my first experiences with no deposit bonuses , thx god so i cleared up for the future...
 
TawniVirtualAce said:
I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things... in the manner this was presented, it would appear I don't care and this is far from accurate.
Click to expand...

I'm sorry if it came across as being disrespectful. My intention was to honestly convey the situation and be 100% clear. I thought that's what I'd done.

FWIW I don't recall having said or implied anything that accused you of "not caring". I know full well that your hands are full -- the casino's payments situation clearly generates a lot of problems -- and your time only goes so far.
 
Last edited:
greylady said:
Surely if payments were prompt and players didn't have so many issues then this wouldn't take up so much time and that time could be spend undertaking improving the player experience?
Click to expand...
... and that's exactly how the reputable casinos operate.

Unfortunately this group's mode of operation has not changed in all the years I've known about them (10+ years) - hang on to players money as long as they possibly can. After all, they don't care if players leave - there's another sucker born every minute, as the saying goes!

KK
 
Well folks, I have my withdrawal!!!!! Just checked this morning and there it is!!
Thank you to everyone for helping me get this resolved.
WHEEEEW!!! again Thank you everyone!! Thank you Tawni, Casinmeister etc........
xSTEELAx
 
xSTELAx said:
Well folks, I have my withdrawal!!!!! Just checked this morning and there it is!!
Thank you to everyone for helping me get this resolved.
WHEEEEW!!! again Thank you everyone!! Thank you Tawni, Casinmeister etc........
xSTEELAx
Click to expand...

Awesome and very happy to hear that! Now, be smart and run as far away from this group of casinos as you can!
 
xSTELAx said:
Well folks, I have my withdrawal!!!!! Just checked this morning and there it is!!
Thank you to everyone for helping me get this resolved.
WHEEEEW!!! again Thank you everyone!! Thank you Tawni, Casinmeister etc........
xSTEELAx
Click to expand...

Now never deposit with them again. Lesson learned.

It sucked that you fell victim to them. As a lot of people did in the years gone by.

What also sucked is that you had to make a thread on CM to get it rectified. But I suppose you was also lucky that The rep did reply to this thread and esculate it and sort it out for you. This always seems to happen more times than not when dealing with rouge groups.

What begs me to question is. Tawni appears to be a nice person and nice rep. Why on earth is she wasting her time with such a disgraceful group? Why doesnt she find a better group to work for?

That is my thoughts anyway!

But Enjoy your winnings xSTEELAx :)
 
So you make a withdrawal request on 27 May 2017 and it took until today to get paid, almost six months :eek:

It's an absolute disgrace of a casino and I am even more surprised they are still in business - run with your money and don't look back.
 

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