Cool Cat Casino - withdrawal complaint

xSTELAx

Newbie member
I know I know... I am one of the suckers that decided to play at this casino a while back.
Ended up winning 2350.00 a few months back, and still haven't received my withdrawal.
The withdrawal was approved back on 5/27/17. I have been chatting with live support every week and
get the same run around. "we have expedited your request"
Long story short. Am I going to see my winnings? Has anyone ever received there winnings from Cool Cat
or affiliated casinos?
 

Jono777

Meister Member
CAG
mm1
mm4
Sorry but if some one asked me....

"Hey Jon, what's the most rogue casino you can think of in your 15 years of online play"

:(
 

osulle

Well-Known Member
CAG
mm1
mm4
Oh my oh my this name sure brings back memories. It was the first online casino I joined and have had quite a bit of money off me with no withdrawals back in the day (9 years ago). Always some excuse/delay as to why they wouldn't pay. Then I found CM and learned how bad this group of casinos are and to stay away. GL OP in getting your money but sadly I wouldn't hold out much hope. In other threads though I have read persistence a.k.a. nagging them for the money has paid off in the past. GL Terrible casino and casino group, always was and always will be in my books.
 

alexking12k

Experienced Member
Thanks Casinomeister,
I had read the review after I had deposited and won. Oh the shame,lol.
Still have my hopes up as I could really use that money.
Very sorry to hear that you were taken by Cool Cat. I honestly didn't even know they were still in business! The best chance you have of getting your money is to keep chasing them and never quit. It may take a while but you just may get paid. Good luck!
 

SlotsLover

Senior Member
PABaccred
PABnonaccred
PABnorogue
PABnononaccred3
MM
Didn't that group start becoming responsive to CM complaints and didn't CM say there were "no recent issues" with them recently? Or have I missed some more recent happenings?
 

SlotsLover

Senior Member
PABaccred
PABnonaccred
PABnorogue
PABnononaccred3
MM
didn't read the review

Ok, I've just read the review and see they have been sold. I stand corrected. Maybe they will pay anyway. I've always known them to be very slow but generally I've read of eventual payments. Contact Tawni and be vigilant and best of luck!
 

BillyBonanza

Experienced Member
webby
Sorry but if some one asked me....

"Hey Jon, what's the most rogue casino you can think of in your 15 years of online play"

:(
I remember a few years ago I played one of their no deposit freechips. I won and made wagering. It was the first time I ever tried RTG.

Suddenly after I requested a cashout my account was locked. I contacted live support and this is their response no lie

"We see your neighbor claimed a free chip as per our IP search. We found this to be highly questionable, you will not be paid and account closed"

It just happens my neighbor was a 90 year old man both deaf and blind and has never used a computer in his life lol.

These guys are/were the most rogue casino I could ever imagine
 

xSTELAx

Newbie member
Thanks

Thanks for the reply's everyone!!
I left a private message with Tawni, I haven't heard anything yet, but fingers crossed!! :thumbsup:
 

Harry_BKK

Meister Member
CAG
mm1
Thanks for the reply's everyone!!
I left a private message with Tawni, I haven't heard anything yet, but fingers crossed!! :thumbsup:
Give her time until Friday, if you haven't heard from her than let us know as Bryan (CasinoMeister) can give her an extra ping.

Keeping my fingers crossed for you.
 

xSTELAx

Newbie member
Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
 

Harry_BKK

Meister Member
CAG
mm1
Standard stalling tactics this group has been employing for more than a decade.

I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.

Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
 

Jono777

Meister Member
CAG
mm1
mm4
Also...


Some may agree, others not.

However I'd become a regular on their live chat, to the point of maybe once or twice every day.

Sure there will be a lot of "going over the same ground" but the idea is maybe they'll get fed up and cough up!

Nothing to lose either way with this bunch!
 

alexking12k

Experienced Member
Also...


Some may agree, others not.

However I'd become a regular on their live chat, to the point of maybe once or twice every day.

Sure there will be a lot of "going over the same ground" but the idea is maybe they'll get fed up and cough up!

Nothing to lose either way with this bunch!
I agree 100%! Don't fall for their sweet talk, they are full of s*** so just keep at them!
 

maxd

Complaints (PAB) Manager
Staff member
I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.
Message received but TBH there's not much we can do here. A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums". Sure, we can keep pressing them but that eats up our time and as I'm sure you can imagine we've got more constructive things we need to be doing. At the end of the day their failings are issues they have to deal with.

That said I will ping them on this latest problem. What, if anything, comes of it is up to them.
 

TawniVirtualAce

I-Gaming Industry Representative
A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums".
I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
 

Harry_BKK

Meister Member
CAG
mm1
Thanks Tawni, we appreciate it every time you help our members! :thumbsup: :)

I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
 
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