Cool Cat Casino - withdrawal complaint

xSTELAx

Newbie member
Joined
Sep 13, 2017
Location
United States
I know I know... I am one of the suckers that decided to play at this casino a while back.
Ended up winning 2350.00 a few months back, and still haven't received my withdrawal.
The withdrawal was approved back on 5/27/17. I have been chatting with live support every week and
get the same run around. "we have expedited your request"
Long story short. Am I going to see my winnings? Has anyone ever received there winnings from Cool Cat
or affiliated casinos?
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Sorry but if some one asked me....

"Hey Jon, what's the most rogue casino you can think of in your 15 years of online play"

:(
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Oh my oh my this name sure brings back memories. It was the first online casino I joined and have had quite a bit of money off me with no withdrawals back in the day (9 years ago). Always some excuse/delay as to why they wouldn't pay. Then I found CM and learned how bad this group of casinos are and to stay away. GL OP in getting your money but sadly I wouldn't hold out much hope. In other threads though I have read persistence a.k.a. nagging them for the money has paid off in the past. GL Terrible casino and casino group, always was and always will be in my books.
 

alexking12k

Experienced Member
Joined
Nov 7, 2013
Location
Los Angeles, CA
Thanks Casinomeister,
I had read the review after I had deposited and won. Oh the shame,lol.
Still have my hopes up as I could really use that money.

Very sorry to hear that you were taken by Cool Cat. I honestly didn't even know they were still in business! The best chance you have of getting your money is to keep chasing them and never quit. It may take a while but you just may get paid. Good luck!
 

SlotsLover

Dormant account
Joined
Jun 25, 2010
Location
California
Didn't that group start becoming responsive to CM complaints and didn't CM say there were "no recent issues" with them recently? Or have I missed some more recent happenings?
 

SlotsLover

Dormant account
Joined
Jun 25, 2010
Location
California
didn't read the review

Ok, I've just read the review and see they have been sold. I stand corrected. Maybe they will pay anyway. I've always known them to be very slow but generally I've read of eventual payments. Contact Tawni and be vigilant and best of luck!
 

BillyBonanza

Senior Member
webby
Joined
Oct 10, 2017
Location
Earth
Sorry but if some one asked me....

"Hey Jon, what's the most rogue casino you can think of in your 15 years of online play"

:(

I remember a few years ago I played one of their no deposit freechips. I won and made wagering. It was the first time I ever tried RTG.

Suddenly after I requested a cashout my account was locked. I contacted live support and this is their response no lie

"We see your neighbor claimed a free chip as per our IP search. We found this to be highly questionable, you will not be paid and account closed"

It just happens my neighbor was a 90 year old man both deaf and blind and has never used a computer in his life lol.

These guys are/were the most rogue casino I could ever imagine
 

xSTELAx

Newbie member
Joined
Sep 13, 2017
Location
United States
Thanks

Thanks for the reply's everyone!!
I left a private message with Tawni, I haven't heard anything yet, but fingers crossed!! :thumbsup:
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks for the reply's everyone!!
I left a private message with Tawni, I haven't heard anything yet, but fingers crossed!! :thumbsup:

Give her time until Friday, if you haven't heard from her than let us know as Bryan (CasinoMeister) can give her an extra ping.

Keeping my fingers crossed for you.
 

xSTELAx

Newbie member
Joined
Sep 13, 2017
Location
United States
Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Standard stalling tactics this group has been employing for more than a decade.

I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.

Thanks Harry,
Well, I have not heard back from Tawni.
However I did ping the live chat again and here is the same response.
Osman
I can see from your account, your request was escalated to the attention of the finance department by our manager.
The finance department is currently doing everything they can to have it sent to you as soon as possible. Sorry for the delay.
Please bear with us. Your patience and loyalty with us is greatly appreciated.
xSTEELAx
Thank you for checking. Do withdrawals usually take almost 6 months?


Osman
Honestly I do not know whey, you have not been paid by now. I will send a note to the Finance manager about this.

Hopefully this should help review your case and allow them to pay you the money.

We sincerely apologize for the delay.
xSTEELAx
I appreciate you checking for me Osman, I have been wanting to play here again, but have been hesitant to deposit again

THE SAGA CONTINUES!!!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Also...


Some may agree, others not.

However I'd become a regular on their live chat, to the point of maybe once or twice every day.

Sure there will be a lot of "going over the same ground" but the idea is maybe they'll get fed up and cough up!

Nothing to lose either way with this bunch!
 

alexking12k

Experienced Member
Joined
Nov 7, 2013
Location
Los Angeles, CA
Also...


Some may agree, others not.

However I'd become a regular on their live chat, to the point of maybe once or twice every day.

Sure there will be a lot of "going over the same ground" but the idea is maybe they'll get fed up and cough up!

Nothing to lose either way with this bunch!

I agree 100%! Don't fall for their sweet talk, they are full of s*** so just keep at them!
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I will notify the mods about the thread and ask them to ping Tawni. Hopefully, she will respond then.

Message received but TBH there's not much we can do here. A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums". Sure, we can keep pressing them but that eats up our time and as I'm sure you can imagine we've got more constructive things we need to be doing. At the end of the day their failings are issues they have to deal with.

That said I will ping them on this latest problem. What, if anything, comes of it is up to them.
 

TawniVirtualAce

I-Gaming Industry Representative
Joined
Dec 12, 2013
Location
Worldwide
A few months ago I discussed this forum participation problem with them and they flat out said "too busy, we don't have time for the forums".

I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Thanks Tawni, we appreciate it every time you help our members! :thumbsup: :)

I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things. Truthfully, I do have my hands full and I wish I had more time to check the forums as much as I'd like to. Unfortunately, in the manner this was presented, it would appear I don't care and this is far from accurate. I will, however, make a greater effort to check in here at CM on a more regular basis.

I've responded to xSTELAx and will be looking into his issue, straight away.

All the best,

Tawni
 

illu88

Dormant account
Joined
Dec 21, 2016
Location
Aachen / Germany
I remember a few years ago I played one of their no deposit freechips. I won and made wagering. It was the first time I ever tried RTG.

Suddenly after I requested a cashout my account was locked. I contacted live support and this is their response no lie

thats allmost the same what happened to me, that was my first experiences with no deposit bonuses , thx god so i cleared up for the future...
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I'm very disappointed to see this quote, as I don't recall being so 'flat out' about things... in the manner this was presented, it would appear I don't care and this is far from accurate.

I'm sorry if it came across as being disrespectful. My intention was to honestly convey the situation and be 100% clear. I thought that's what I'd done.

FWIW I don't recall having said or implied anything that accused you of "not caring". I know full well that your hands are full -- the casino's payments situation clearly generates a lot of problems -- and your time only goes so far.
 
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greylady

A greyhound loves you more than you love yourself!
Joined
Jan 30, 2017
Location
Scotland
Surely if payments were prompt and players didn't have so many issues then this wouldn't take up so much time and that time could be spend undertaking improving the player experience?
 

KasinoKing

WebMeister & Slotaholic..
webmeister
PABnonaccred
CAG
MM
Joined
Aug 25, 2004
Location
Bexhill on sea, England
Surely if payments were prompt and players didn't have so many issues then this wouldn't take up so much time and that time could be spend undertaking improving the player experience?
... and that's exactly how the reputable casinos operate.

Unfortunately this group's mode of operation has not changed in all the years I've known about them (10+ years) - hang on to players money as long as they possibly can. After all, they don't care if players leave - there's another sucker born every minute, as the saying goes!

KK
 

xSTELAx

Newbie member
Joined
Sep 13, 2017
Location
United States
Well folks, I have my withdrawal!!!!! Just checked this morning and there it is!!
Thank you to everyone for helping me get this resolved.
WHEEEEW!!! again Thank you everyone!! Thank you Tawni, Casinmeister etc........
xSTEELAx
 
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