Conqueastador casino WTF

They don't use gamstop, but confiscate winnings due to someone being on benefits. Yep, sound a great casino. I would go to an ADR for that, they have no legal right not to pay him for that reason. Plus the withdrawal should have been paid anyway as waiting for a SoW shouldn't stop a withdrawal being processed.

Just for the record, GUTS also stated on here they don't allow people to play on benefits, so if you get child benefit, Universal Credit, Working Tax Credit etc don't play there. They also stated the don't allow people with debt to play, so if you have a loan, credit card, mortgage, car on finance, again, stay away from them.

Edit, didn't realise they had paid, in that case just walk away and play elsewhere.
 
The casino should payout the winnings but be on benefits and gamble is bad as bad can be!
I agree but that doesn’t mean everybody on benefits can’t afford to gamble take working tax credit which is paid to top up those on low earnings “what a minefield” on benefits or not casinos should not be allowed to hold on to withdrawals.
 
The OP stated he was paid his withdrawal and then the casino wanted proof of a job before allowing him to gamble again.

Sounds reasonable, not rogue. I had a similar request from their responsible gambling department.
 
Reasonable, though I don’t think I’d want to play there again if they wanted to judge me on my bank statements. Especially as I use a separate account for gaming.
 
You can be on £50k a year and get child benefit.

Fortunately I never I had to deal with any benefits and for that reason don't know much about it. And in opinion, benefits are only for people who are in need and it is a small amount of money provided by their country's government in order to keep bread on the table and buy essential things till life circumstances improve.
Speaking about the UK, I don't think that the Department for Work and Pensions would be happy to find out that someone spins slots on the money which meant to be for a different purpose.

But anyway the casino must pay those winnings out.
 
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I think the issue here was that the only income was benefits. There was no salary.

Even so - as long as you’re playing within your means, it doesn’t matter. People are on benefits for all sorts of reasons, and it’s not for a business to make that judgment. But they’re are entitled to in the end. Presumably erring on the cautious side of being responsible.
 
so if a person is on benefits and adds a amount of money on the account and hits big the decision to not allow someone to play and withdraw casinos should not be allowed to hold on to withdrawals because of a any income that person has a job or not
 
so if a person is on benefits and adds a amount of money on the account and hits big the decision to not allow someone to play and withdraw casinos should not be allowed to hold on to withdrawals because of a any income that person has a job or not
I think they paid out but closed the account.
 
There can be no valid reason not to pay out if the money deposited was legitimate and not from an excluded player. Once the payout is done, then they can make the decision to decline further custom, which is what they’ve done here.

Not that much different to a bar deciding you’ve had enough to drink - finish up and leave.
 
Haven't seen anything like that mentioned in any T&C:s even casinos all the time block or limit players based SOW or RG signs. There are so many different reasons and scenarios where players account get some treatment that list "We sill block all players account from following reasons: XXXX" could make a book and still most missing.

If it would be something that would cause confiscating winnings, then it's totally different than blocking account for "duty of care" (which they could have provide as only reason and no further comments but it usually is nicer to provide some reason for the decision) aftet paying whole balance on it to player.
 
It's not for businesses to decided what Benefit claimants spend their money on. It was surely just a matter of time before they'd meddle in that aspect of people's lives, as predicted months ago.

I don't care about their 'moral justifications' for doing so. They're nannying life-choices under the pretext of RG to withhold legitimate winnings.

So unless proven this money is laundered they should stop with the faux Care For The Community bollocks. Clearly another small step in removing people's autonomy :rolleyes:
 
Who's speaking about moral, they just block your account when seeing that your bank accounts balance and incoming transactions are not worth of keeping you as player ;)
 
Casino has right to choose it's customers.
Maybe the looked that you are not a profitable player for the casino (because you win more than you lose?) and they realized that your incomes are not enough that you could be profitable customer.

Seriously... When any casino talks something about responsibly... It's pure b*llshit.
They don't care where your money comes (as long as it is legal money).
They have always some economic reason to ban players.
 
Seems to be threads popping up everywhere about casinos doing sow checks and closing accounts down more then ever. Especially here in the u.k it's got to the point of if you manage to want to withdraw a big win. Your then asked to upload selfies and bank statements and prove your income etc. It's got beyond ridiculous at this point and just feels like what's the point even trying to win now. When you will most likely be hit with the we need your life story email the following morning. I try and stick with major betting sites like will hills, Sky Vegas etc. As they seem to be less likely if at all of pulling these shenanigans once you hit the withdraw button. Seems like things are just getting worse by the day, and the future of the u.k online gambling seen looks very grim, at least for most ☹️
 

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