Conqueastador casino WTF

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
They don't use gamstop, but confiscate winnings due to someone being on benefits. Yep, sound a great casino. I would go to an ADR for that, they have no legal right not to pay him for that reason. Plus the withdrawal should have been paid anyway as waiting for a SoW shouldn't stop a withdrawal being processed.

Just for the record, GUTS also stated on here they don't allow people to play on benefits, so if you get child benefit, Universal Credit, Working Tax Credit etc don't play there. They also stated the don't allow people with debt to play, so if you have a loan, credit card, mortgage, car on finance, again, stay away from them.

Edit, didn't realise they had paid, in that case just walk away and play elsewhere.
 

misstrouble

Girl of your nightmares
MM
Joined
Jan 17, 2019
Location
brighton
I think they are? I mean, its not like they are holding funds ransom right?


Edit: ooooops. Didn’t read properly.
 

irish-ranger

Senior Member
MM
Joined
Sep 1, 2018
Location
United Kingdom
The casino should payout the winnings but be on benefits and gamble is bad as bad can be!
I agree but that doesn’t mean everybody on benefits can’t afford to gamble take working tax credit which is paid to top up those on low earnings “what a minefield” on benefits or not casinos should not be allowed to hold on to withdrawals.
 

slot_zombie

Senior Member
Joined
Jul 25, 2014
Location
UK
The OP stated he was paid his withdrawal and then the casino wanted proof of a job before allowing him to gamble again.

Sounds reasonable, not rogue. I had a similar request from their responsible gambling department.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
You can be on £50k a year and get child benefit.
Fortunately I never I had to deal with any benefits and for that reason don't know much about it. And in opinion, benefits are only for people who are in need and it is a small amount of money provided by their country's government in order to keep bread on the table and buy essential things till life circumstances improve.
Speaking about the UK, I don't think that the Department for Work and Pensions would be happy to find out that someone spins slots on the money which meant to be for a different purpose.

But anyway the casino must pay those winnings out.
 
Last edited:

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
I think the issue here was that the only income was benefits. There was no salary.
Even so - as long as you’re playing within your means, it doesn’t matter. People are on benefits for all sorts of reasons, and it’s not for a business to make that judgment. But they’re are entitled to in the end. Presumably erring on the cautious side of being responsible.
 

nightfox

Newbie member
Joined
Jan 10, 2020
Location
u.k
so if a person is on benefits and adds a amount of money on the account and hits big the decision to not allow someone to play and withdraw casinos should not be allowed to hold on to withdrawals because of a any income that person has a job or not
 

misstrouble

Girl of your nightmares
MM
Joined
Jan 17, 2019
Location
brighton
so if a person is on benefits and adds a amount of money on the account and hits big the decision to not allow someone to play and withdraw casinos should not be allowed to hold on to withdrawals because of a any income that person has a job or not
I think they paid out but closed the account.
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
There can be no valid reason not to pay out if the money deposited was legitimate and not from an excluded player. Once the payout is done, then they can make the decision to decline further custom, which is what they’ve done here.

Not that much different to a bar deciding you’ve had enough to drink - finish up and leave.
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Wasn't that what they did, paid and blocked account?
Actually, the reply from Conquestador is spot on! If it was my casino i would reply the same.
The only problem is here that they did not mention anything in their T&C in regards to such rule.
 
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