player2012
Dormant account
- Joined
- Nov 4, 2012
- Location
- bucharest
Hi, I opened an account at Virtual Casino, got a bonus offer but I had to deposit in order to play the bonus. So, I made the deposit and after fulfilling the requirements (played 30 times bonus) I won 200E and just when I wanted to withdraw my winnings, they announced me that 5 years ago I had another account with them, so they closed my accounts and confiscated all my winnings!
I didn't even know I had another account with them. They could've let me know when I opened the second account, but no, they ask for the deposit in order to get the bonus, they just let me play and when I won - they noticed the other account!
It is true that the deposit was only 1E, but think about it: if a million people will deposit 1E and after that they'll have their accounts closed! Nobody will sue them for 1E or 1$, right?
I've sent them a message and I asked them why they did not announced me (like any other casino) that is already an account on my name, e-mail, home address or my IP.
The answer was that the software can not detect if someone has an another account, even if the personal details were the same!!!!! home address, e-mail, IP, etc.
And I wonder how they found the second account when I tried to withdraw money?
I didn't even know I had another account with them. They could've let me know when I opened the second account, but no, they ask for the deposit in order to get the bonus, they just let me play and when I won - they noticed the other account!
It is true that the deposit was only 1E, but think about it: if a million people will deposit 1E and after that they'll have their accounts closed! Nobody will sue them for 1E or 1$, right?
I've sent them a message and I asked them why they did not announced me (like any other casino) that is already an account on my name, e-mail, home address or my IP.
The answer was that the software can not detect if someone has an another account, even if the personal details were the same!!!!! home address, e-mail, IP, etc.
And I wonder how they found the second account when I tried to withdraw money?