Complain - no tourney prize

[Sunshine4u]

I have a complain to make,but I'm new to this forum and I dont know if I have the points required for that?? Can someone help me without doing that,I dont want make spam or something like that

 

[The Dude]

This is straight from Vortran's PM that you should have received when signing up:

POSTING COMPLAINTS

Complaints can only be posted by Fully Registered members and above. To become a Fully Registered, one must have 50 reputation points, OR 100 posts, AND be a member for at least 30 days. When you become a Fully Registered member, these are the guidelines for complaints:

Complaints can only be posted in the Complaints Section. If you have a complaint concerning online casinos or poker rooms, please refer to our guidelines: Link Outdated / Removed.

All members may "Pitch a Bitch": Link Outdated / Removed

There is a FAQ that explains the PAB process here

You may also contact the casino representative directly. There are many listed here: Casino Representatives

Hopefully this answered your question.

 

[pianoman]

Why "complain" ?

If you are new to the forum, surely there's a category you can pick which allows you to share your experience and simply invite responses from other forum members -
It doesn't have to be vile and angry and demeaning - YET!

As I found recently - there's always a chance that one of those reading will be a member of management at the Casino in question.

For me, that meant sufficient concern by a 32REd exec to look into the matter further and HEY PRESTO... matter resolved.

Try it and see....

 

[KasinoKing]

I have a complain to make,but I'm new to this forum and I dont know if I have the points required for that?? Can someone help me without doing that,I dont want make spam or something like that

Personally I don't agree with this rule at all:-

Complaints can only be posted by Fully Registered members and above. To become a Fully Registered, one must have 50 reputation points, OR 100 posts, AND be a member for at least 30 days.

So I have given you a bunch of rep points so we will be able to hear your complaint in 30 days time... if you haven't given up and gone to a different forum by then...


KK

 

[Sunshine4u]

This is a situation who cannot wait that time 30 days is much guys!

I will give a short rewiew about my complain!


Last year on 26th december I won a tourney in a pokerroom(ipoker network),was a freeroll who had a requirement to be open only for depositors players and had a big prize for the winner a Rolex watch ,and rest of the players in the money shared 3000$!

I won the tourney,but was a probblem after all,was scheduled in error,the corect tourney was supposed to begin on 28th december and now they dont want to give me the watch or the real value of the watch they only give me in compensation 200 euro for that??

Was it fair to put me to pay for theyre mistake,for all my time invested to play,for all my feelings ?

I need CasinoMeister help for that,plz dont let me to wait 30 days

 

[maxd]

Did you read what CM had to say? Did you follow the links?

"All members may Pitch a Bitch" means that newbies can PAB from the get-go. So if the issue is truly urgent then that would seem the way to go, no?

READ THE Pitch-A-Bitch FAQ

 

[Sunshine4u]

Ok I'm sorry for that I'm so upset about my probblem and I forgot to do many things these days!

 

[LaurieJim]

Ok I'm sorry for that I'm so upset about my probblem and I forgot to do many things these days!

gaby, read the link maxd provided 2 posts up and follow it, if you have a legit problem he will help you out and if you still dont understand send him a p.m explaining everything the best you can.................laurie

 

[maxd]

Ok I'm sorry for that I'm so upset about my probblem and I forgot to do many things these days!

I have received your PAB and will process it today or tomorrow.

I still don't think you've read the PAB FAQ because you've included a bunch of info I specifically asked not be included in the PABs but ... whatever, I'll clean it up as best I can and submit it.

 

[pokeraddict]

This is the thread at 2+2 about this:

You do not have permission to view link Log in or register now.

While OP gets flamed it does seem like a shady position iPoker took here. They offered a guaranteed tournament and a day or two after it was over and some had even cashed out they decide it was an accident and wanted their money back.

 

[KasinoKing]

Did you read what CM had to say? Did you follow the links?

"All members may Pitch a Bitch" means that newbies can PAB from the get-go. So if the issue is truly urgent then that would seem the way to go, no?

I have to apologise for my stupidity here - I somehow missed that bit.
I thought the new rule meant new members couldn't post a complaint or Pitch a Bitch...
I will remember that from now on.
KK

 

[maxd]

I thought the new rule meant new members couldn't post a complaint or Pitch a Bitch...

FWIW I have tweaked the FAQ to make it clear that newbies can PAB.

 

[The Dude]

FWIW I have tweaked the FAQ to make it clear that newbies can PAB.

And everyone who signs up are PMd by Vortran who explains everything in detail (see my above post). There should be no questions on how to handle complaints if you can read. Obviously, if English is a second language (or non-language) there will be some not-so-clear points. I try to be patient though

 

[RobWin]

And everyone who signs up are PMd by Vortran who explains everything in detail (see my above post). There should be no questions on how to handle complaints if you can read. Obviously, if English is a second language (or non-language) there will be some not-so-clear points. I try to be patient though

That Vortran is on top of things isn't he, but are you sure Vortran is not speaking in machine language...

 

[Sunshine4u]

I have received your PAB and will process it today or tomorrow.

I still don't think you've read the PAB FAQ because you've included a bunch of info I specifically asked not be included in the PABs but ... whatever, I'll clean it up as best I can and submit it.

I thought will be good if I put all the details there,like the things happens!

Sorry if was a mistake,I had read the PAB FAQ, but is my first time when I do this kind of complain !

 

[Sunshine4u]

Why this pokerroom is not rogued if they dont answere on your email regarding my PAB complain ,is more than one month and nothing.
Also I find that someone from this pokerroom has registered here in the forum??
This is not interested if is against ,,friends'' of CasinoMeister like I read there??

I hope somebody will give me an answere I dont want to spam your email adress with my questions !

Thanks

 

[maxd]

Anyone care to decipher this?

Re: the PAB. You submitted it on the 12 of Jan, I submitted it to the rep on the 13th ... and then we went to ICE and so forth.

True, no reply yet, but the basic issue is that you're complaining about not getting the prize for a canceled tournament _after_ they gave you a $200 bonus for your inconvenience. Sorry bud, this issue ain't gonna be setting anybody's hair on fire.

 

[vinylweatherman]

Anyone care to decipher this?

Re: the PAB. You submitted it on the 12 of Jan, I submitted it to the rep on the 13th ... and then we went to ICE and so forth.

True, no reply yet, but the basic issue is that you're complaining about not getting the prize for a canceled tournament _after_ they gave you a $200 bonus for your inconvenience. Sorry bud, this issue ain't gonna be setting anybody's hair on fire.

This is not all that clear. The OP said they WON the tournament - therefore it was cancelled AFTER THE FACT, which seems pretty shady to me. This is no better than reneging on a wager once offered, accepted, and the result determined. If a player did the same, ie a chargeback, because they didn't like the result, there would be plenty of "hair set on fire" over it. There can be no double standards allowed, a wager, or tournament for that matter, once bet or run, should stand.

If the rep contends the tournament did NOT run, then it seems odd that the OP can be in a position to know that they had won.

I have seen more stories of bad player experiences in poker than casinos, and this is just one more, and one reason I am not much interested into getting into poker, even though logically it should be a SAFER environment than a casino with all the bonus "abuse" rules and regulations.

The massive Absolute Poker scandal, and cover-up, followed by Kahnawake whitewash, only for it to be repeated a few months later at another site, has seriously influenced my views into negative territory

 

[raj]

I understand that the OP didnt follow the rules of the forum when posting this MaxD, but it seems a very valid complaint to me,

Whether the tournement was a freeroll or not does not seem that relevent. If the OP has spent 3 hours or so playing a Tourney and won it fair and square then he should be given the prize on offer as far as I can see. If the operator hadnt MEANT to run the tourney its hardlys the OPs fault and it doesnt seem right that they can cancel after the Tourney is completed.

Raj

 

[maxd]

Where did I say the casino was guilt-free here? I did not, which is why it's still on the books and I am spending time trying to get them to at least respond to the issue.

What I said and what I still maintain is that the casino has at least done something to make amends with the player and that it is not like this is likely to be something we're going to Rogue these guys over.

Sure, it would be good of them to step up and honour their original offer but if they do not ... well shame on them and they'll have to deal with people knowing they copped out. Beyond that? I don't see that there is any "beyond that" here. A little realism would be in order here.

 

[vinylweatherman]

Well, they have not just stiffed one player, they have stiffed EVERY player, since whoever won the tournament would have ended up being the one player stiffed, and making the complaint.

How about if a player deposited and played $50, but then said, oops - didn't mean to do that, I'll contact my card company and have it back. This would easily be a "rogue player" without question.
This seems to be the argument this poker room has put forward for the action they have taken - they ran the tournament, but then decided they didn't mean to, and unwound it. The only proper resolution would be to stand by their word, honour the prizes, and make certain that internal procedures get a thorough overhaul to avoid finding themselves in a similar position later on.
Casinos and players alike must expect to he held to the same set of standards. ANY kind of reneging on a bet is a big NO! - be it by a casino OR a player. Once casinos start to get away with reneging on bets, then there is going to be LESS pressure on players to stick to THEIR word, and THEIR bets. Once it is allowed to become "socially acceptable" to renege on bets, the industry is in one hell of a lot of trouble. At present, there are many tales of casinos seeking ways to renege on bets, either directly, or by manufacturing reasons for non payment, yet it is much rarer to see rogue players, as those that appear are summarily shown the door, whereas casinos are given every chance to make amends and explain, and if their explanation is good, they can move on.

It's happening already. This year, it seems player fraud is endemic, yet when I started out it was rare. Something has gone badly wrong that has made it far more aceptable for players to attempt fraud, and indeed for players to seek ways they can turn back the clock when their bets don't win, be this via chargeback, or a bogus complaint, or even blackmail. Maybe increased rogue behaviour on the part of casinos has taught players that they are at a disadvantage if they are honest, and that they have to fight "dirty" with casinos in order to restore balance in the relationship.
Maybe a survey among known fraudulent players should form part of some research, after all, there has been research among the general and honest player base. It may be hard to encourage participation, although anonynimity can be assured.

 

[maxd]

Well, they have not just stiffed one player, they have stiffed EVERY player, since whoever won the tournament would have ended up being the one player stiffed, and making the complaint.....

Admirable mental gymnastics there VWM! It is my understanding that the runners-up were also compensated when the tourney was canceled.

 

[trade]

A gentle suggestion...

Admirable mental gymnastics there VWM! It is my understanding that the runners-up were also compensated when the tourney was canceled.

Max, I know you often are dealing with very frustrating situations and people... but when dealing with people who have English as a 2nd language, please be aware that idioms and expressions that you have used in this thread as an example, would potentially just confuse them further, or at the very least make them 2nd guess what you are saying.

Working with ESL people everyday who are highly educated and professional in their career, even though they may have lived in North America for 10 or more years, I have learned not to take communication for granted. I find that misunderstandings can happen and even be common- whether it is a language thing or due to cultural differences. Just a heads up, to help you reduce some avoidable frustrations that you might encounter if you aren't vigilent about using simple and clear language. :notworthy ... at least in a thread which was started by someone such as this OP who was looking for guidance.

 

[maxd]

Thanks for taking the time to mention that, as someone from North America now living in Europe I do in fact deal with this very often, but I'm not sure what you are specifically referring to. Can you be more specific?

FWIW, I am aware that my speech (and writing) is full of idiomatic expressions. When I'm speaking to someone who may be in an ESL situation I do try to take that into account and speak in plainer terms.

On the other hand I think it's fair and proper to speak your language as you normally would when:

• - you are speaking to someone for whom English is their mother tongue (as much as VWM and I may differ we do have that in common), or
• - the idiomatic expressions are 'colour' and your point is made in plainer language elsewhere in the text and,
• - your audience may actually want to hear those idiomatic expressions as part of their ESL experience.

I would respectfully submit that all of the above apply here, and to most of what I post. If you disagree, or I have misunderstood your point, please feel free to elaborate.

 

[vinylweatherman]

Admirable mental gymnastics there VWM! It is my understanding that the runners-up were also compensated when the tourney was canceled.

How was it cancelled? Didn't the OP actually WIN

You can only cancel something that has not yet taken place, you cannot cancel something that has already happened. The only compensation due is the prizes as stated, since the event took place.
If this behaviour is deemed acceptable once, they will do it again as and when it suits them, this will add to the general decline in the integrity of the industry, and onlooking players are less likely to be indignant when it is a rogue PLAYER that stiffs a CASINO (or poker room). This may perhaps lead to a "Robin Hood" culture among players who see casinos getting away with all sorts of things, and admiring the few "Robin Hood" (or rogue/fraudulent) players that even the score on behalf of players.
Even now, what if there was such a "Robin Hood" figure that waded in and managed to shut down the whole Virtual group (pretty unlikely), would anybody shed a tear for Virtual, and would this person be condemed, or feted as a player hero, for ridding the industry of them. I am sure I would admire them for this good deed, but only for as long as they left the reputable casinos alone. The US Government want to be "Robin Hood" and shut them ALL down, although their motives are not so pure as our legendary Robin is portrayed as having.

 

[trade]

Thanks for taking the time to mention that, as someone from North America now living in Europe I do in fact deal with this very often, but I'm not sure what you are specifically referring to. Can you be more specific?

FWIW, I am aware that my speech (and writing) is full of idiomatic expressions. When I'm speaking to someone who may be in an ESL situation I do try to take that into account and speak in plainer terms.

On the other hand I think it's fair and proper to speak your language as you normally would when:

• - you are speaking to someone for whom English is their mother tongue (as much as VWM and I may differ we do have that in common), or
• - the idiomatic expressions are 'colour' and your point is made in plainer language elsewhere in the text and,
• - your audience may actually want to hear those idiomatic expressions as part of their ESL experience.

I would respectfully submit that all of the above apply here, and to most of what I post. If you disagree, or I have misunderstood your point, please feel free to elaborate.

Most of your communication with the OP is pretty straight forward... I think when you and VWM continued on, the OP would be pretty confused. With the exception of "Sorry bud, this issue ain't gonna be setting anybody's hair on fire" said to the OP might just not work so well on those language translators though!

 

[The Dude]

Most of your communication with the OP is pretty straight forward... I think when you and VWM continued on, the OP would be pretty confused. With the exception of "Sorry bud, this issue ain't gonna be setting anybody's hair on fire" said to the OP might just not work so well on those language translators though!

For shits and giggles I translated the following: "Sorry bud, this issue ain't gonna be setting anybody's hair on fire."

from English to Danish
from Danish to French
from French to Japanese
from Japanese to Serbian
from Serbian to German
from German to English and came up with this:

"Sorry bud, my hair is not firing all the problems."

Okay, everyone can go back to work now.

/derail

 

[maxd]

Ok, where's the emoticon for "too much wacky tabacky"?