- Joined
- Sep 26, 2004
- Location
- SOMEWHERE IN ASIA
Several months ago my wife opened an account at Cocoa. There were no promotions given to her but she proceeded to deposit anyway. Was up several hundred at one stage but blew it all. Having deposited she asked whether any promos could be offered. Nope so she closed her account. Now, after several months, thinking that since I am a regular depositor at Paradise 8 which is their sister casino I could open an account at Cocoa and receive some promos. My wife and I use the same computer and ip address.
Account was opened and there were 2 promos, one a 25% match and the other a 200% match with 50x WRs. They didnt interest me and I didnt deposit. A week later, Sarah, Cocoa's VIP manager sent me an email urging me to claim the $10 free chip in my account. I logged in, found nothing and returned mail to her enquiring on the whereabouts of the free chip. The reply I got was not only unapologetic it smacked of arrogance. They told me that my account was automatically flagged by the security system as bonus ineligible. They reserve the right to deny promotions although I can still play in either Real or Fun mode.
I wrote back to them again stating I made the enquiry because they told me there was a free chip in my account. I told them I disliked being treated in this manner and I only joined Cocoa because of the good treatment I got from Paradise 8. Their second reply seemed to come from a robot. They simply reiterated their previous reply. Disgusted with the lack of an apology and such a lousy reply, I closed my accounts at both casinos. WTF are these stupid casinos doing. I would have accepted them not giving me a free chip if they admitted that they sent me the 'free chip' message by mistake. Instead, they seem to feel they can just about toss anyone around.
Account was opened and there were 2 promos, one a 25% match and the other a 200% match with 50x WRs. They didnt interest me and I didnt deposit. A week later, Sarah, Cocoa's VIP manager sent me an email urging me to claim the $10 free chip in my account. I logged in, found nothing and returned mail to her enquiring on the whereabouts of the free chip. The reply I got was not only unapologetic it smacked of arrogance. They told me that my account was automatically flagged by the security system as bonus ineligible. They reserve the right to deny promotions although I can still play in either Real or Fun mode.
I wrote back to them again stating I made the enquiry because they told me there was a free chip in my account. I told them I disliked being treated in this manner and I only joined Cocoa because of the good treatment I got from Paradise 8. Their second reply seemed to come from a robot. They simply reiterated their previous reply. Disgusted with the lack of an apology and such a lousy reply, I closed my accounts at both casinos. WTF are these stupid casinos doing. I would have accepted them not giving me a free chip if they admitted that they sent me the 'free chip' message by mistake. Instead, they seem to feel they can just about toss anyone around.