Clubworld

[samoas]

It is the processor that delays the transaction, not Club World, and I imagine it is because it has to take the "long route" to safely arrive in a US bank account.

If it takes a bank 2 days to process it, and the transaction goes through 2 or 3 banks before it gets to yours (which is totally possible), plus it takes a day or two for the processor to send it, so there's your 10-14 days.....especially if there is weekends in between.

Bryan has said that US players need to be extra patient these days, so IMO you're being unreasonable in bagging Club World.

It's an awfully long time Nifty regardless of how many channels. The w/d itself was initiated on Jan 1st. This is the 3rd going into the 4th business week. In this day and age of technology, a business week+ should be more than sufficient.

btw- I managed a financial institution branch for 10+yrs, so I am gonna side with silcnlayc on this one. I have been patient enough.

 

[samoas]

What is the possibility that processors park the money in a sweep account and hang on to it for as long as they can to gleen a bit of interest?

In this current market? I would think not. Abysmal interest rates, though you never know.

I would (like to) think that CWC would make an effort to make their processors accountable for accuracy and efficiency. If their processors are the issue, they are doing CWC a disservice. JMO

 

[unicorn40]

I'm just wondering why the huge dif. between Club World and iNetBet. If iNetBet can do lets say an ACH or wire transfer and get it to your bank within the 1-2 day limit, (they always have mine in about 24hrs. in my bank account)..........why can't Club World.......? I found with Club World for a couple of yrs. now.....they take anywhere from 2-3 wks. for wire transfers, but they are 1-2 days only for online places like Moneybookers. They took close to 4 wks. one time. iNetBet has a wire transfer in my bank account by the next afternoon.....I just don't understand why Club World takes so long compared to iNetBet. 32Red even has the same time frame as iNetBet with me when i cashout.

 

[chuchu59]

It is the processor that delays the transaction, not Club World, and I imagine it is because it has to take the "long route" to safely arrive in a US bank account.

If it takes a bank 2 days to process it, and the transaction goes through 2 or 3 banks before it gets to yours (which is totally possible), plus it takes a day or two for the processor to send it, so there's your 10-14 days.....especially if there is weekends in between.

Bryan has said that US players need to be extra patient these days, so IMO you're being unreasonable in bagging Club World.

I cannot agree with this as ultimately it is CWC who decides which company should be its processor and if my understanding is correct and both Inetbet and 3 Dice can send funds to USA players much quicker then why not CWC. One reason might be the processor for Inet and 3Dice charges hefty fees and CWC is not prepared to add to their operational costs. If this is the real reason then CWC must stand ready to be criticised for slow payments and stop using 'USA players should expect to be paid slower' excuse which is getting lame especially when comparisons with those who pay faster can be made.

 

[Mousey]

I cannot agree with this as ultimately it is CWC who decides which company should be its processor and if my understanding is correct and both Inetbet and 3 Dice can send funds to USA players much quicker then why not CWC. One reason might be the processor for Inet and 3Dice charges hefty fees and CWC is not prepared to add to their operational costs. If this is the real reason then CWC must stand ready to be criticised for slow payments and stop using 'USA players should expect to be paid slower' excuse which is getting lame especially when comparisons with those who pay faster can be made.

We also have to remember that we don't really know how this processing thing is set up these days. They may only have one, they may use two or three... one might be limited as to how many USA transactions can be done at any given time. This processing mess for USA players is NOT going to get better... oh it does for brief moments in time, but then we're right back to 'it's been 3 weeks... 4 weeks'... Then it's better for a little while...

If INetBet pays faster and more efficiently then why not play there instead of CW? The software is the same (though it could be that CW's VP paytables are better or worse than INet's).

And before someone comes back with 'if they can take our money in a few minutes, they can pay us in a few minutes/days or quit taking our bets'. Personally, I think they should all lock USA out.

 

[nisosbar]

What is the possibility that processors park the money in a sweep account and hang on to it for as long as they can to gleen a bit of interest?

If that was part of what was happening, the volume would really need to be very high, even in normal times. As Nifty says, with interest rates as low as they are today, making a profit from that bit of arbitrage would be next to impossible, and really not worth the risk of losing business, IMO. So, I kind of doubt this.

 

[Mousey]

If that was part of what was happening, the volume would really need to be very high, even in normal times. As Nifty says, with interest rates as low as they are today, making a profit from that bit of arbitrage would be next to impossible, and really not worth the risk of losing business, IMO. So, I kind of doubt this.

I'm suspecting that CW is not moving money to their processor(s) except in batches... or occasionally, if you will... rather than leaving huge amounts in the processor's accounts to be seized. This scenario could also cause delays. Kind of like USA players don't leave money sitting around in ewallets.... ('we have to move it, move it')

 

[samoas]

I'm suspecting that CW is not moving money to their processor(s) except in batches... or occasionally, if you will... rather than leaving huge amounts in the processor's accounts to be seized. This scenario could also cause delays. Kind of like USA players don't leave money sitting around in ewallets.... ('we have to move it, move it')

Regardless of how the funds need to be processed, my biggest gripe is the lack of communication.

If there is an issue, and the facility in question would like to keep player retention, then I would think that efforts would be made to at least ask for patience, give the player an explanation (valid, of course), to assure those awaiting funds that they do care. It has been done before by other establishments and once by CW for me. I had been asked to be discreet by reps in the past pertaining to processor issues and I was! I kept my word.

I've said it before, I'll say it again: I believe I will be paid by CWC. Just sucks that it has become such a repetitive pattern.

BTW- No funds as of this morning. Was told it should have hit the 17th and support asked me to wait a few more days.

 

[Mousey]

Regardless of how the funds need to be processed, my biggest gripe is the lack of communication.
If there is an issue, and the facility in question would like to keep player retention, then I would think that efforts would be made to at least ask for patience, give the player an explanation (valid, of course), to assure those awaiting funds that they do care. It has been done before by other establishments and once by CW for me. I had been asked to be discreet by reps in the past pertaining to processor issues and I was! I kept my word.

I've said it before, I'll say it again: I believe I will be paid by CWC. Just sucks that it has become such a repetitive pattern.

BTW- No funds as of this morning. Was told it should have hit the 17th and support asked me to wait a few more days.

I totally agree on that. Unfortunately, CS doesn't seem to be 'in the loop' for any concrete info as to payouts, and we all know from experience that the cashier/finance dept doesn't seem to have anyone who can type or send even a reply email.

 

[nygirl30]

I tried the paymycard option this time... Was approved and sent on Tuesday, nothing as of today though? I was told 48 to 72 hrs.

 

[nannahannah]

Hi again

First asked for cashout on Jan 4 at Manhattan Sots. I was approved on Jan 9. Ach sent on Jan 10. I havent received it yet. All support is saying is it is on its way could take a couple more days. Wish I had known about paymycard.

Thanks
Peggy

 

[MyDogMick]

I cannot agree with this as ultimately it is CWC who decides which company should be its processor and if my understanding is correct and both Inetbet and 3 Dice can send funds to USA players much quicker then why not CWC. One reason might be the processor for Inet and 3Dice charges hefty fees and CWC is not prepared to add to their operational costs. If this is the real reason then CWC must stand ready to be criticised for slow payments and stop using 'USA players should expect to be paid slower' excuse which is getting lame especially when comparisons with those who pay faster can be made.

CWC must have some hefty fees...they are charging the player 5% fee for ACH. That's pretty high if you ask me.

 

[Diane]

CWC must have some hefty fees...they are charging the player 5% fee for ACH. That's pretty high if you ask me.

paymycard has a flat $9 fee for withdrawal and seems fastest right now......IMO

Diane

 

[samoas]

CWC must have some hefty fees...they are charging the player 5% fee for ACH. That's pretty high if you ask me.

I agree the fee is steep, but convenience (at the time) was worth paying for me. I have had very odd working hours during the holiday period. Really would have saved me time and immediate available funds. Now I am back to normal schedule and have put more time and effort into this than I accomplished working last evening!

Oh the irony!

 

[silcnlayc]

It's an awfully long time Nifty regardless of how many channels. The w/d itself was initiated on Jan 1st. This is the 3rd going into the 4th business week. In this day and age of technology, a business week+ should be more than sufficient.

btw- I managed a financial institution branch for 10+yrs, so I am gonna side with silcnlayc on this one. I have been patient enough.

I talked with phone support and I was told my withdrawal of 01/13 was processed on 01/17 and should arrive somtime next week around the 24th or 25th....for an ACH...hmmmmm...this really does not feel good at all...sorry to say...this was my only choice of payment also since it was under their mandatory amount for wired funds...more than 4 days for any ACH is really a bad bad omen ....

I do not care who you are..if you take money, you need to be on top of things and get the process done...too many excuses lately for this group that I have noticed and I have been very quiet on this...but it all adds up to...what is wrong with this picture and what is really going on with this group??? Anyone? Clubworld?

.

 

[takethemoney]

I talked with phone support and I was told my withdrawal of 01/13 was processed on 01/17 and should arrive somtime next week around the 24th or 25th....for an ACH...hmmmmm...this really does not feel good at all...sorry to say...this was my only choice of payment also since it was under their mandatory amount for wired funds...more than 4 days for any ACH is really a bad bad omen ....

I do not care who you are..if you take money, you need to be on top of things and get the process done...too many excuses lately for this group that I have noticed and I have been very quiet on this...but it all adds up to...what is wrong with this picture and what is really going on with this group??? Anyone? Clubworld?

.

I'm gonna say this at the risk of getting lambasted by some of the group here, but CWG does not rate accreditation, based on their delays in payouts and piss poor communication. Some of the emails to support never get answered and the cashier almost never answers. Yeah, that is a model of a casino that should be accredited.
This place is one of Bryan's babies and with that has to come a certain amount of denial....OR, he either doesn't read these threads, or chooses to ignore them. It's kind of like when I've worked with a group of incompetent employees, questioned why they are employed, but later learned they were friends of the boss or another manager. One of the first life lessons one most learn is that life is not fair. Some very undeserving people and companies get put up on a pedestal for some reason. It's how politics work.
My PM to Bryan expressing those thoughts before the best of 2011 list went up.....went unanswered.

 

[anniemac]

Takethemoney,

Seriously?

 

[takethemoney]

Takethemoney,

Seriously?

What is your question, dear?

Bryan did not answer my PM. Do you doubt the rest of my post?

Here is the header of the PM I sent him on 01/13/2012:
Why is Club World Group still accedited here?

Here is the exact body of my PM:
Bryan,

Hope all is well. Listen, please, there are posts all over various forums here where club world support and the cashier simply chooses to not reply to customer emails, in some cases, never. This is below your criteria for accreditation. It just keeps getting worse and I really think you need to have a "come to Jesus" meeting with Tom. This is not a USA issue, but an issue that effects all jurisdictions they cater to. Their payouts are getting slower as well, which is also being talked about.

I really feel it's time to help them get back into alignment with your standards or review their status here.

Thanks for listening to me. (speaking for us)

Steve

---------------------------------------------------------------

BTW, I don't consider this issue private, as I am not posting anything from Bryan, as I have yet to hear from him. What I sent him is something I would ordinarily post in public and those same sentiments have been echoed here.

 

[samoas]

I'll hang on a limb with takethemoney

What is your question, dear?

Bryan did not answer my PM. Do you doubt the rest of my post?

Here is the header of the PM I sent him on 01/13/2012:
Why is Club World Group still accedited here?

Here is the exact body of my PM:
Bryan,

Hope all is well. Listen, please, there are posts all over various forums here where club world support and the cashier simply chooses to not reply to customer emails, in some cases, never. This is below your criteria for accreditation. It just keeps getting worse and I really think you need to have a "come to Jesus" meeting with Tom. This is not a USA issue, but an issue that effects all jurisdictions they cater to. Their payouts are getting slower as well, which is also being talked about.

I really feel it's time to help them get back into alignment with your standards or review their status here.

Thanks for listening to me. (speaking for us)

Steve

---------------------------------------------------------------

BTW, I don't consider this issue private, as I am not posting anything from Bryan, as I have yet to hear from him. What I sent him is something I would ordinarily post in public and those same sentiments have been echoed here.

I firmly believe the overall issue as to why the delays are being ignored is because it has only affected the US player in majority. We here in the States, unfortunately fall in the category of "be advised". There has been a glitch or two at times, but minimal at best for non-US players.

I do admire that you pm'ed Bryan, Steve. Saying that, your analogy is a tad harsh in the prior post and could easily be misconstrued as a personal insult. Totally assuming here: I think that's what Anniemac reacted to. Actually winced myself. I don't believe your intent was malicious. You were looking to convey your POV.

This situation is frustrating and CWC makes no effort to clarify, explain, defend, at this point, publically nor privately.

 

[takethemoney]

I firmly believe the overall issue as to why the delays are being ignored is because it has only affected the US player in majority. We here in the States, unfortunately fall in the category of "be advised". There has been a glitch or two at times, but minimal at best for non-US players.

I do admire that you pm'ed Bryan, Steve. Saying that, your analogy is a tad harsh in the prior post and could easily be misconstrued as a personal insult. Totally assuming here: I think that's what Anniemac reacted to. Actually winced myself. I don't believe your intent was malicious. You were looking to convey your POV.

This situation is frustrating and CWC makes no effort to clarify, explain, defend, at this point, publically nor privately.

Sorry, if it came off a bit harsh. Some of us are frustrated. I'm not trying to insult Bryan, as I know he runs a great site. I have gotten much from here over the years. I just don't understand his stance sometimes. Maybe he should ban USA players from the site, as it just seems like we get the short end lately, but that
's not his fault. I do think he falls into the situation and excuses, while trying to be a good host to his casino friends and players.

 

[anniemac]

Takethemoney,

I don't presume to know why Bryan didn't answer your email. That is between you and him.

The problem I do have is that this is his forum. He can run it as he sees fit. We are guests here. If you don't like the way things are run here, then your option is to go elsewhere. If you have a problem with CW, take it up with them or PAB here or go elsewhere.

As far as Club World goes, I have never had a problem with them. I have never had an email or a PM go unanswered.

I haven't had a cashout since August but I could have. However, let me share my story about my cashout then. I hit a very nice run and had a 4 figure win. Before I could cashout I had to have emergency surgery. I was still in the hospital when I made my withdrawal. I called CS, told them what had happened and that I would be making the cashout on my own computer but via the hospital internet hookup. Then I PM'd Tom here, explained my situation. Within 5 days I had my withdrawal in my bank, actually was in there before I got out of the hospital. Now, I call that good customer service.

I don't know why some people are waiting on payment that are not US players. I know that if you are in the US, getting paid is a crap shoot. We blame it on the casino when in all actuality, they may be doing the best they can.

As for the other complaints here, bottom line, rules are rules. Read and obey.

 

[takethemoney]

Hope you are well by now, Annie.

 

[MyDogMick]

I also have faith I will get paid, EVENTUALLY. After reading the recent posts regarding delays, I thought I would share my story as well. I had a very lucky run last week and requested the maximum cashout of $4000. I was told ACH was back online and would be 4-6 business days, so I selected that method for the max of $2500 and the balance by check....Here is where it is going to get interesting.

Normally withdrawls are approved the next day or very latest 2nd day after requesting. I requested EARLY on Thursday 1/12 and was not approved until TUESDAY 1/17. Like everyone else I am waiting for my money. I would normally expect to see an email with my FED EX tracking number by today FRIDAY 1/20...still may come. I would also expect to see ACH early next week 1/23 - 1/25. I will happily update everyone when my money arrives.

The real problem I have is that I specifically asked if ACH is working properly as I was cashing out. I am paying a fee of $125 to get my money in a TIMELY MANNER. If I had known that once again checks would be quicker I would have split my cashouts accordingly to save on fees.

Yes, they do communicate with you when YOU initiate it. If there ever is a problem, no one offers a little "freebie" as compensation for your troubles, like some other places do. Don't get me wrong I will still play Club World Casino group casinos with the great bonuses, but I will be much more cautious when selecting a method to cash out.

 

[nygirl30]

I'm also still waiting to be paid via paymycard?

 

[MyDogMick]

I just called customer support and after some prodding got my tracking number for the check payment which should arrive by 1/24. Was told that ACH is 5 working days, maybe a bit longer, but should see something in my account late next week. They just refuse to admit there are delays on ACH.

I will keep everyone posted on my progress. Good luck to everyone else waiting on withdrawls.

 

[The Dude]

Hi TaketheMoney,

Yes, I read your PM but I really didn't have the time to respond - the timing was bad - my apologies. You said I needed to have a Jesus meeting with Tom at the ICE, well yes, Max will be sitting down with him to go over some issues. I don't know if Tom will see Jesus, but he'll see Max

Have I read this thread until now? No. And I still haven't read it - only the last few posts, that's all. It's titled "Club World" - which doesn't say much about what it's all about. I am extremely busy, and if you want me to read something - or the moderators read something for that matter - use the "report a post" function. Or start a thread like "Read this thread or I'll shoot this dog".

Another thing, if it's a complaint, the best way to have it sorted is to PAB. Those get taken care of right away.

For those who are having a hard time digesting the award "Best Casino Group US Facing", well, what other group would fall into this category? Reread the preamble before the award, and you will realize that this casino group is performing above par compared to other US facing casinos.

 

[nannahannah]

Well now they tell me they have ACH processing issues and it is going to be Monday before I receive it. Just keeping yall updated.


thanks
Peggy

 

[SCOTTY00]

slots of vgas same type of delay

I have two withdraws approved (after 15 bus days) on Jan 2 I even got a call verifing the shipping address but and still waiting for the payment no at 14 bus days and when I call or email they just send me the same generic stuff

 

[nannahannah]

update just recieved my money thanks club world and thanks casinomeister for letting me vent

 

[samoas]

Finally Paid on the 20th day from request!

I have been working all damn day!

Used my debit card to w/d some pocket cash, and discovered I got my money too!

Until I have some concrete answers and communication, I am not playing at any CWC facility. Wrote Tom 2 lengthy pms with questions that were never once addressed. Just vague "sorry for the delay" BS.

 

[SCOTTY00]

Prpblem continues with Slots Of Vegas payment

I have two withdraws approved (after 15 bus days) on Jan 2 I even got a call verifing the shipping address but and still waiting for the payment no at 14 bus days and when I call or email they just send me the same generic stuff

We so far I have not recieved my money and they only want to acknowledge one of the two with draw request. I even had an interesting converstation that their bonus program are relay loans that need to be payback before you can get you money. BTW They now tell me I nned to waint two more days for my money. This will make 20 Business day from my approval to get my funds from a with draw that started on DEC 20

 

[harrys99]

We so far I have not recieved my money and they only want to acknowledge one of the two with draw request. I even had an interesting converstation that their bonus program are relay loans that need to be payback before you can get you money. BTW They now tell me I nned to waint two more days for my money. This will make 20 Business day from my approval to get my funds from a with draw that started on DEC 20

Hi Scotty-

I might be wrong but I didn't think that Slots of Vegas was part of the Clubworld group which is what this thread is about.

Hope you get your funds soon though!

 

[bsilva028]

Hi Scotty-

I might be wrong but I didn't think that Slots of Vegas was part of the Clubworld group which is what this thread is about.

Hope you get your funds soon though!

slots of vegas is in the rogue pit