Is anyone else getting overcharged on Credit Card transactions? Every single transaction I do with any Clubworld casino is overcharged by some change to a number of dollars. It seems to be the bigger the transaction the bigger the overcharge. The descriptor for transaction is normally Eldorado.
I did try to address this with Clubworld/ Tom about 3- 4 weeks ago. Karolina is the person who was responding at that time. She requested a copy of the transactions, which I provided. She said she would look into right away which she did, when I spoke to her she said that its probably my bank. I explained to her that I get a separate charge for the international transaction and my bank wouldnt change the amount that comes in (i am in this type of business and know the process well) . I explained to her that it has to be the processor, and offered to explain to Tom the situation so that it does not create a problem with other players. Well she credited me $25 for the overcharges right away. I did double check with the bank and of course they only process what the merchant requests.
Well it is still happening on every single charge. Here is an example: If you charge $100 it shows on the cashier confirmed credit card transaction reciept as $99.30 (which is standard with RTG) but then it goes throught the bank for $103.71, then I get a separate international transaction charge from my bank (no big deal its the bank).
The overcharge certainly isnt large money but its principal. Do i really have to keep sending copies of bank statements to get the difference? On top of it all I normally take bonuses so when I get refunded its just straight money and not a whole heck of a lot ,would have liked to have bonus amount also.I do like Clubworld, and I am a fan of Tom. When I spoke to Karolina I figured there would be a lot more concern about overcharges, she was nice enough but I figure it would be an urgent issue to look into it, but they all seemed satisified that the processor wasnt overcharging. I have been playing Clubworld for years and wont stop depositing because of this, but overcharges with a processor should be addressed. Normally the lengthier payments are becausee of processors, whats going to happen with a process that charges whatever they want?
I did try to address this with Clubworld/ Tom about 3- 4 weeks ago. Karolina is the person who was responding at that time. She requested a copy of the transactions, which I provided. She said she would look into right away which she did, when I spoke to her she said that its probably my bank. I explained to her that I get a separate charge for the international transaction and my bank wouldnt change the amount that comes in (i am in this type of business and know the process well) . I explained to her that it has to be the processor, and offered to explain to Tom the situation so that it does not create a problem with other players. Well she credited me $25 for the overcharges right away. I did double check with the bank and of course they only process what the merchant requests.
Well it is still happening on every single charge. Here is an example: If you charge $100 it shows on the cashier confirmed credit card transaction reciept as $99.30 (which is standard with RTG) but then it goes throught the bank for $103.71, then I get a separate international transaction charge from my bank (no big deal its the bank).
The overcharge certainly isnt large money but its principal. Do i really have to keep sending copies of bank statements to get the difference? On top of it all I normally take bonuses so when I get refunded its just straight money and not a whole heck of a lot ,would have liked to have bonus amount also.I do like Clubworld, and I am a fan of Tom. When I spoke to Karolina I figured there would be a lot more concern about overcharges, she was nice enough but I figure it would be an urgent issue to look into it, but they all seemed satisified that the processor wasnt overcharging. I have been playing Clubworld for years and wont stop depositing because of this, but overcharges with a processor should be addressed. Normally the lengthier payments are becausee of processors, whats going to happen with a process that charges whatever they want?