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club777 casino hassle

Discussion in 'Casino Complaints - Non-Bonus Issues' started by star12war, Feb 11, 2012.

    Feb 11, 2012
  1. star12war

    star12war Dormant account

    Occupation:
    accountant
    Location:
    Triolet
    Hi everyone

    I entered club777 casino, a rep. got on the live chat and offered me 100% up to 777$. Sounds good, right? So I made the deposit but no bonus came in.

    Got back to the live chat and was told that it was a mistake made by the casino and I am not eligible for the bonus.

    Well, I was disappointed and I cashed out the deposited amount (777$) without wagering even 1$.

    The casino asked for documents, well, I guess they have the right to do so, they got it.
    Then they asked for scanning of notarized ID. I think it's a little too much but I did it because I already had a scanning of a notarized ID I sent to some other casino.

    Now they ask me to send them the notarized ID by mail which means I have to go again to the notary, spend time and money and send it by fed-ex to Gibraltar

    I told them this is inappropriate but they insist. What can I do?
     
  2. Feb 11, 2012
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again

    Things aren't going well for you are they when it comes to online casinos?

    First you lost winnings after breaking bonus terms, and now you are being asked for notarized ID for a second time.

    I have a few questions:

    1. Why were you refused the bonus?

    2. Why do casinos keep requesting notarized ID from you?

    It's extremely rare for one to be asked for such drastic proof of identity, and even rarer on several occasions. It usually happens when there are serious doubts about ones bona fides e.g. fake IDs.

    Provided you are legit, they should refund your deposit less any transaction fees (since you did not wager. The casino shouldn't have to absorb the costs in this situation)

    You might consider a PAB, which you can access here:

    http://www.casinomeister.com/problems.php
     
  4. Feb 11, 2012
  5. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
    I agree that asking for notarized ID is a bit drastic, and indicates that there may be more to this, than op is telling.
    However, I strongly disagree, that op should pay ANY fees, if he's legit, and the casino wrongly offered him a bonus, and after he deposited the requested amount to get the bonus, didn't honor their offer.
    If that;s the case, he simply needs his money back, and the casino should eat the fees, for their mistake. Furthermore they should cover any cost op may have, to mail documents that they think they need, unless they have this as a clearly stated term for all players....again....IF he is 100% legit.
    Do the PAB thing, if you're absolutely sure, you're in the right....if not, well...then you screwed yourself, as so many before you ;)
     
  6. Feb 12, 2012
  7. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...
    If in fact they requested sensitive information to be sent by Fed Ex, that's not secure and an additional expense for you.

    I'd PAB if you can.
     
  8. Feb 12, 2012
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If the op had confirmed eligibility for the bonus via live chat and they did not subsequently honour it why should they keep demanding this and that. Just return the deposit dammit.

    I am unsure whether they are on probation or had already passed it but if the op believes he has nothing to hide a PAB is likely to yield results. Meanwhile, we should not simply judge the op on an earlier issue where he has clearly been proved wrong. He himself may be a bit hesitant to post because of it.
     
  10. Feb 12, 2012
  11. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Of course they should honor his withdrawal.

    However, it is important to know why the bonus offer was withdrawn. The 100% up to $777 is the welcome bonus. If he had already claimed it, he would know he wasn't eligible. The OP hasn't provided any evidence of the offer, and based on the fact he had trouble telling the truth in his last complaint, I wouldn't be prepared to take his word for anything quick frankly.

    Lesson for newbs reading.....ALWAYS get bonus offers in writing via email before accepting, or at least copy/paste the chat session.

    I am certain that important facts are, as per most complaints, being omitted either intentionally or otherwise.
     
  12. Feb 12, 2012
  13. star12war

    star12war Dormant account

    Occupation:
    accountant
    Location:
    Triolet
    PAB

    Hi,

    I just PAB, I guess that means I shouldn't write on this issue in the open forum. right?
     
  14. Feb 12, 2012
  15. IanO

    IanO Regular Human

    Occupation:
    Marketing and promotions
    Location:
    Ireland.
    Exactly correct. Make sure to fully read the rules of submitting a PAB and do not post about this issue again until you have a resolution.

    Everything you need to know (and indeed MUST read about PAB's) : http://www.casinomeister.com/forums/faq.php?faq=cmfaq_pab

    Best of luck
     
    2 people like this.
  16. Aug 5, 2013
  17. zeus12

    zeus12 Dormant account

    Occupation:
    warehouse operative
    Location:
    United Kingdom
    hello

    hello
    I am writing to you because for long time and I've got a problem with withdraw money from my bank account.and my accound has been temporarily locked for security reasons.I did some payoff for the amount of £ 500. My nickname is borec1212.I sent to you bank stetment and ID documends, a letter with my address but I'm still waiting for your confirmation. It was two weeks ago. Two days ago my address shoul be confirmed and money Should be on my bank account.i do not know what I have to for now. I'm waiting for your answer. Please let me know soon as possible. thank you for your help
     
  18. Aug 5, 2013
  19. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    club777 is mansion casino group
    that are on 'No Can Do' list

    i hope that pab will work but i dont know
     
  20. Aug 5, 2013
  21. irmster

    irmster Quit Gambling PABnononaccred

    Occupation:
    auditor
    Location:
    UK
    Mansion are pretty reasonable in my experience. As long as the t&cs have been complied with, you do get paid.
     
  22. Aug 5, 2013
  23. bsilva028

    bsilva028 Banned : multi-account fraudster PABnoaccred PABaccred

    Occupation:
    salesman
    Location:
    portugal
    i dont play there a lot so i dont know

    but the op´s problem is related to that

    by what the op said, they have not honored a bonus, player tried cashed out and its getting some problems
     
  24. Aug 5, 2013
  25. bigjohn

    bigjohn Meister Member MM PABnoaccred

    Occupation:
    Swimming Pool Serviceman
    Location:
    Northeast Coastal USA
    Who are you writing to? You may have posted this by mistake in a thread that been dead for a year and a half!

    This almost reads like a message in a bottle.
     

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